Sibeene Sindazi
Ndola
Summary
- Proven leader in operations and staff management, adept at enhancing client relationships and streamlining processes for efficiency.
- At Standard Chartered Bank, I spearheaded strategic initiatives, boosting performance and fostering team collaboration.
- Skilled in business planning and mentoring, my approach resulted in significant organizational growth and operational excellence.
- Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.
- Proven leader with significant background in Banking. Strategic and results-oriented business leader with experience in strategy, planning and operations.
- Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations.
- Proven people leader motivates and optimizes staff performance and productivity. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Managing Director
Skylar Gray Limited
01.2021 - 02.2024
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
Branch Operations Executive
Standard Chartered Bank
12.2019 - 12.2020
- Maintained a safe working environment by consistently adhering to security protocols and procedures.
- Regularly reviewed policies and procedures, updating them as necessary to remain compliant with regulatory changes or business requirements.
- Provided staff training and coaching for continuous improvement of overall branch performance.
- Analyzed performance metrics, identifying areas for improvement and executing corrective actions as needed.
- Increased client base through targeted marketing initiatives and personalized outreach efforts.
- Developed and maintained a team culture, resulting in high employee retention and satisfaction rates.
- Ensured seamless integration during mergers or acquisitions, minimizing disruptions for both employees and clients alike.
- Assessed branch''s market potential, contributing to the development of strategic plans for expansion opportunities.
Branch Operations Manager
Standard Chartered Bank
01.2017 - 12.2019
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
Branch Operations Executive
Standard Chartered Bank
01.2016 - 12.2017
- Maintained a safe working environment by consistently adhering to security protocols and procedures.
- Regularly reviewed policies and procedures, updating them as necessary to remain compliant with regulatory changes or business requirements.
- Provided staff training and coaching for continuous improvement of overall branch performance.
- Analyzed performance metrics, identifying areas for improvement and executing corrective actions as needed.
Cross Sales Officer
Standard Chartered Bank
01.2014 - 12.2016
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about accounts and loans offered by the bank.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared sales reports with informative graphs and charts to outline key data.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Researched target market and identified customers' unique needs to suggest suitable products.
Hybrid Teller
Standard Chartered Bank
01.2010 - 12.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Assistant Accountant
Kijam Accounting Firm
01.2009 - 01.2010
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Checked general ledger entries to increase accuracy, prevent significant errors, and identify adjustments.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Analyzed and verified employee expense reports for accuracy.
- Processed payroll by validating work hours and attendance of employees.
Sales Executive
Budget Stores
12.2006 - 12.2007
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
Education
Bachelor of Science - Accounting And Finance
University of Zambia
Lusaka, Zambia05.2023
No Degree - Pastel Accounting
NECOR
Chingola, Zambia03.2011
No Degree - ZICA -Technician And Part Licentiate
National Institute of Public Administration
Lusaka, Zambia07.2010
No Degree - High School Certificate
Chikola High School
Chingola, Zambia12.2006
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Client Relationships
- Mentoring and training
- Account Management
- Business Planning
- Strategic Planning
- Project Management
- Business Administration
- Partnership Development
- Budget Development
- Workforce Planning
- Human Resources Management
- Organizational Development
- Digital Transformation
- Corporate Social Responsibility
- Corporate Governance
Hobbies
- I enjoy watching movies ,reading books ,listening to current affairs and listening to motivational speakers .
Timeline
Managing Director
Skylar Gray Limited
01.2021 - 02.2024
Branch Operations Executive
Standard Chartered Bank
12.2019 - 12.2020
Branch Operations Manager
Standard Chartered Bank
01.2017 - 12.2019
Branch Operations Executive
Standard Chartered Bank
01.2016 - 12.2017
Cross Sales Officer
Standard Chartered Bank
01.2014 - 12.2016
Hybrid Teller
Standard Chartered Bank
01.2010 - 12.2014
Assistant Accountant
Kijam Accounting Firm
01.2009 - 01.2010
Sales Executive
Budget Stores
12.2006 - 12.2007
Bachelor of Science - Accounting And Finance
University of Zambia
No Degree - Pastel Accounting
NECOR
No Degree - ZICA -Technician And Part Licentiate
National Institute of Public Administration
No Degree - High School Certificate
Chikola High School
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