SIMON MUSHIBWE
Lusaka, Zambia
Summary
Proven Administrative Manager with a track record of enhancing operations at Powertools Courier through expert office management and strategic planning. Skilled in organization, multitasking, and staff management, I boosted efficiency and facilitated executive decision-making. Excelled in administrative support, demonstrating exceptional recordkeeping and reporting abilities, alongside a knack for fostering positive client relationships.
Diligent with solid foundation in administrative management. Managed office operations and streamlined processes to enhance efficiency and productivity. Demonstrated effective team leadership and keen problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Manager
Powertools Courier
2023.09 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Handled all accounts related matters, clients billing and payments.
- Tax invoicing with smart invoice ZRA
- report writing and handling of customer complaints diplomatically.
Strategic Information Assistant
John Snow Inc
2022.04 - 2022.12
- Enhanced information accessibility by organizing and maintaining a comprehensive filing system.
- Conducted research on industry trends to inform decision-making and support strategic goals.
- Maintained confidentiality by adhering to strict data privacy policies while handling sensitive information.
- Evaluated performance metrics using analytical tools such as Excel spreadsheets and pivot tables, identifying trends and making recommendations accordingly.
Sales Manager
Dew Fresh Products Ltd
2020.02 - 2021.07
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed accounts and deposits as well as vat refunds for the company.
Education
Certificate of Technical Studies - Monitoring And Evaluation
University of Zambia
Lusaka, Zambia2020-11
Certificate - Diplomacy And Public Relations
Zambia Institute of Diplomatic Studies
Lusaka, Zambia2016-02
Diploma - Business Economics
Southlands English School in Rome
Italy, Rome 2013-07
High School Diploma -
Munali Boys High School
Lusaka, Zambia2011-01
Skills
- Office administration
- Organization and multitasking
- Office management
- Staff management
- Administrative support
- Event coordination
- HR support
- Account reconciliation
- Recordkeeping and reporting
- Budgeting and expense monitoring
- Strategic planning
- Credit and collections
- Budget administration
Accomplishments
During my time as supervisor, i have received awards to show for my hard work, proving my ability to learn always and have an open mind towards work functions. i am dependable and confident in my work and i believe in my abilities that bring a positive impact towards the company to which i am attached.
Certification
Most improved employee.
Timeline
Administrative Manager
Powertools Courier
2023.09 - Current
Strategic Information Assistant
John Snow Inc
2022.04 - 2022.12
Sales Manager
Dew Fresh Products Ltd
2020.02 - 2021.07
Certificate of Technical Studies - Monitoring And Evaluation
University of Zambia
Certificate - Diplomacy And Public Relations
Zambia Institute of Diplomatic Studies
Diploma - Business Economics
Southlands English School in Rome
High School Diploma -
Munali Boys High School