SIMON TEMBO
Lusaka
Summary
Experienced with designing and maintaining robust network infrastructures, ensuring seamless connectivity and security. Utilizes deep knowledge of network protocols and hardware to resolve complex issues efficiently. Strong understanding of cybersecurity measures and best practices enhances overall network resilience.
Overview
14
14
years of professional experience
Work History
Senior Network Administrator
Lusaka Water Supply and Sanitation Company
08.2014 - Current
- Configuration, deployment, administration and maintenance of network infrastructure such as switches, routers and firewalls
- Generating of reports and ensuring that they are submitted on time
- Maintain inventory and assets of office IT hardware and software.
- Institute and maintain rigorous and regular back up system for all ICT equipment and ensure that backups are carried out on time.
- Troubleshoot internet connectivity as well as managing the relationship with the internet service provider and ensure reliable internet connectivity.
- Install and manage software and resolve all issues relating to malware.
- Provide IT support to staff by analyzing and resolving help desk problems.
- Monitor and run network diagnostics to ensure that the network is running smoothly.
- Designing and implementation of Local Area Networks (LAN) and Wide Area Networks (WAN)
- Implemented corrective plans of action for network availability and latency.
- Established network specifications and analyzed workflow, access, information, and security requirements.
- Designed secure VPN solutions, enabling remote access for employees without compromising data integrity.
- Provided expert guidance during the acquisition process, integrating new company networks seamlessly into existing infrastructure.
- Reduced downtime by effectively troubleshooting and resolving complex network issues.
Customer Support Specialist
Zamnet Communications Systems Limited
04.2013 - 07.2014
- Provision of first line customer services Support for both external and in-house clients.
- Installation and configuration of Wireless Local Area Networks (WLAN), and Local Area Networks (LAN)
- Installation and configuration of WAN Radios.
- Installation and termination of LAN Networks and carry out cable management and testing.
- Technical support in wireless networks, LAN networks and Cisco Configurations.
- Troubleshooting clients links.
- Installation and troubleshooting of Microsoft office packages for clients.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
IT Technician
Genesis Office Systems
02.2011 - 03.2013
- Installation and configuration of Wireless Local Area Networks (WLAN), and Local Area Networks (LAN)
- Installation and configuration of WAN Radios.
- Installation and termination of LAN Networks and carry out cable management and testing.
- Installation splicing and troubleshooting of Optic Fiber.
- Technical support in wireless networks, LAN networks and Cisco Configurations.
- Troubleshooting clients links.
- Installation and troubleshooting of Microsoft office packages for clients.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
BSc Hons Degree - Computer Systems and Networking
University of Greenwich
02-2016
Cisco Module Certificates - undefined
Barbara Networking Academy
01.2011
Higher Diploma - Institute for Management of Information Systems (IMIS)
National Institute for Public Administration (NIPA)
01.2010
High School Certificate - undefined
Chizongwe Technical High School
01.2005
Skills
VSAT Installation
Fiber Networks
Cisco Routing and Switching
Network access control
Intrusion detection systems
Network security management
Wireless networking
Network monitoring tools
Data center management
Local area networks
Network architecture design
Network performance optimization
Wide-area networks
Disaster recovery planning
Security solutions
References
Michael Mwiinga,
Senior Systems Administrator,
Lusaka Water Supply and Sanitation Company
0978609624
michael.mwiinga@gmail.com
Kasalwe Mkadawire,
Senior Database Administrator,
Lusaka Water Supply and Sanitation Company.
0966422135
kasalwe@lwsc.com.zm
David Mfula,
Sales Manager,
Genesis
Office Systems.
0977307448
david@genesis.com.zm
Timeline
Senior Network Administrator
Lusaka Water Supply and Sanitation Company
08.2014 - Current
Customer Support Specialist
Zamnet Communications Systems Limited
04.2013 - 07.2014
IT Technician
Genesis Office Systems
02.2011 - 03.2013
Cisco Module Certificates - undefined
Barbara Networking Academy
Higher Diploma - Institute for Management of Information Systems (IMIS)
National Institute for Public Administration (NIPA)
High School Certificate - undefined
Chizongwe Technical High School
BSc Hons Degree - Computer Systems and Networking
University of Greenwich
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