Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sinclair Mumba

Sinclair Mumba

Kabwata Site & Service 08/62 Lusaka

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

9
9
years of professional experience

Work History

Premier Guarding Operations Manager

BLACKROCK SECURITY SERVICES
Lusaka
05.2021 - Current
  • Managed daily operations to ensure smooth workflow across security services.
  • Coordinated staff schedules to optimize resource allocation and coverage.
  • Developed and implemented standard operating procedures for service delivery.
  • Oversee the submission of incident handling, investigations, and reporting for thefts, intrusions, or emergencies.
  • Report and manage site security equipment faults (alarms, CCTV, etc.).
  • Coordinate with control room and patrol riders for efficient coverage.
  • Oversaw equipment maintenance and inventory management for security tools.
  • Conducted regular quality assurance checks to maintain service standards.
  • Collaborated with team members to solve operational challenges efficiently.
  • Facilitated communication between departments to enhance service coordination.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Built strong operational teams to meet process and production demands.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Field Enumerator

Zambia Statistical Agency
Lusaka
07.2020 - 02.2022
  • Collected data from households using structured questionnaires and survey instruments.
  • Conducted interviews with residents to gather accurate demographic information.
  • Verified and validated data entries for consistency and reliability.
  • Reported findings and observations to supervisors for quality assurance purposes.
  • Performed quality control checks on completed surveys prior to submission.
  • Collected statistical data through direct observation, personal interviews, telephone conversations, mailings, or other methods.
  • Explained the purpose of the survey to respondents and answered any queries they had about it.

Regional Sales Manager

Force One Global
Lusaka
04.2021 - 12.2021
  • Developed regional sales strategies to increase market penetration and brand visibility.
  • Managed a team of sales representatives to achieve quarterly sales targets effectively.
  • Conducted market research to identify customer needs and emerging trends in the region.
  • Established strong relationships with key clients to foster loyalty and repeat business.
  • Coordinated cross-functional efforts with product development to align offerings with customer feedback.
  • Developed strategies and plans for regional sales growth.
  • Monitored competitor activities and analyzed pricing trends in the region.

Data Clerk

ISON BPO
Lusaka
11.2016 - 03.2017
  • Managed data entry and verification for customer records and transactions.
  • Organized and maintained digital filing systems for easy access to information.
  • Assisted in training new staff on data management procedures and tools.
  • Conducted regular audits of databases to identify discrepancies and errors.
  • Verified data accuracy by comparing it to source documents and corrected any discrepancies.

Education

High School Diploma -

Kabulonga Boys Secondary School
Lusaka
01-2013

NCC Level 3 Diploma - Direct Computing - Computer Science

Zambia Centre of Accountancy Studies (ZCAS)
Lusaka

Skills

  • Incident management
  • Standard operating procedures
  • Resource allocation
  • Quality assurance
  • Customer relationship management
  • Process optimization
  • Staff coordination
  • Problem solving
  • Effective communication
  • Team building
  • Conflict resolution
  • Employee training
  • Superb time management skills
  • Customer relations specialist
  • Retail operations management
  • Multi-site operations
  • Complex problems analysis
  • Problem-solving
  • Troubleshooting and problem solving
  • Team leadership
  • Process improvement strategies
  • Policies and procedures implementation
  • MS office
  • Budgeting and forecasting
  • Project planning and development
  • Strategic planning
  • Program administration
  • Business development
  • Decision-making
  • Business and operations management
  • Business administration
  • Incident response
  • Security management
  • Data analysis
  • Systems integration
  • IT service management
  • IT risk management
  • Intrusion detection systems
  • Physical security measures
  • Risk management strategies
  • Intrusion detection
  • Physical security

Languages

English
First Language
Bemba
Proficient
C2
Nyanja
Proficient
C2
Nsenga
Upper Intermediate
B2

Timeline

Premier Guarding Operations Manager

BLACKROCK SECURITY SERVICES
05.2021 - Current

Regional Sales Manager

Force One Global
04.2021 - 12.2021

Field Enumerator

Zambia Statistical Agency
07.2020 - 02.2022

Data Clerk

ISON BPO
11.2016 - 03.2017

High School Diploma -

Kabulonga Boys Secondary School

NCC Level 3 Diploma - Direct Computing - Computer Science

Zambia Centre of Accountancy Studies (ZCAS)

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Sinclair Mumba