Sipiwe Shaba
Cactus Money Transfers Limited
Chongwe
3
Languages
1
Certification
3
years of professional experience
Analytical Economics professional with a Bachelor’s Degree in Economics and experience in financial analysis, data management, reconciliations, and performance reporting. Skilled in interpreting economic and financial data, identifying trends and discrepancies, and translating insights into evidence-based recommendations. Strong quantitative, research, problem-solving, and communication skills, with a keen eye for detail and a results-driven approach
Work History
Customer Service & Branch Operations Specialist
3 Years 6 Months- Deliver exceptional customer service with a positive, empathetic, and professional approach, ensuring customer satisfaction and product knowledge.
- Efficiently process transactions, manage customer requests, and follow up on service issues in a timely manner.
- Oversee cash management, including daily transaction limits, funding requests, and compliance with authorized cash holding limits.
- Ensure cash security through proper storage and safe handling, as well as reconciliation of discrepancies.
- Maintain accurate and complete transaction records, submit daily activity reports, and manage customer documentation.
- Ensure branch operations run smoothly, including maintaining office equipment, resources, and security systems.
- Comply with all regulatory procedures and internal processes, ensuring a clean and professional branch environment at all times.
Education
Bachelor of Arts - Economics with Demography
Majors: Economics
Grade 12 Certificate
Skills
Assist teams in utilizing Word
Excel
PowerPoint
and STATA effectively.
Analyze quantitative and qualitative data to support decision-making processes.
Communicate ideas clearly through strong writing and speaking skills.
Organize and prioritize multiple projects to meet deadlines efficiently.
Demonstrate proactive self-motivation while working independently.
Certification
- Certificate in Monitoring & Evaluation 2020: Chain Research organization and Consultancy.
- Certificate in Project Management 2020: Chain Research Organization & Consultancy.
- Certificate in Econometric Modeling using STATA:2019 The University of Zambia.
Languages
English
Nyanja
Soli
References
- Lishebo Mweenda(Supervisor). Lishebomwenda2@gmail.com +260974199599. Cactus Money Transfers Limited.Lusaka, Zambia.
- Augustine Lishimp(Manager) lushumomatrina@gmail.com, +260977429548, Surya Energy Limited.
Timeline
Customer Service & Branch Operations Specialist
Cactus Money Transfers Limited
04.2023 - CurrentRead More
The University of Zambia
Bachelor of Arts from Economics with Demography
Read More
St. Monica Girls Secondary School
Grade 12 Certificate
Read More