SITALI MUYUNDA
LUSAKA
Summary
Qualified Public Administrator with solid background in government administration and leadership. Leverages area expertise and strategic mindset to positively impact policies and operations. Brings forward-thinking approach and articulate communication skills.
Meticulous clerical professional versed in file and document management. Oversees failing needs and data entry updates to maintain accuracy. Diligent and energetic clerk with 15 years of administrative support experience.
Document management professional adept at managing processes for master documentation and archives. Participates in validation of ERMS assuring systems operation. Strong organizational and multitasking skills to work with minimal supervision.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
REGISTRY CLERK
ZAMBIA REVENUE AUTHORITY
LUSAKA
05.2023 - Current
- Maintained clean and organised workstation to comply with office standards.
- Gathered and registered information on database.
- Photo copied files, scanned records and filed documents by alphabetical order.
- Responded to changing business needs, providing adaptive admin assistance.
- Covered reception desks, providing positive customer care in person and during telephone calls.
- Shredded confidential documents for safe, correct disposal and recycling.
- Distributed mail and processed outgoing post within assigned delivery times.
- Built positive working relationships with staff and customers for helpful department support.
- Ordered office resources to maintain daily business operations.
ORDERLY ROOM QUARTER MASTER SERGEANT
ZAMBIA NATIONAL SERVICE
LUSAKA
07.2020 - 04.2023
- Applied policies and procedures to maintain high standards of security and safety.
- Motivated and encouraged team members to enable effective front-line policing service.
- Inspected staff uniforms and equipment and initiated disciplinary action for breaches or non-compliance.
- Collected and filed reports from officers for new and ongoing cases.
- Safely and securely handled intelligence to minimise unnecessary disclosure.
- Assisted staff with maintaining manual and computerised records.
- Devised and implemented strategies for identifying and resolving personnel issues.
- Controlled front-line responses and investigations through resource allocation, supervision and risk management.
- Established partnerships to meet community policing objectives.
- Maintained calm under pressure in emergency response and handling, aiding desired outcomes.
IN CHARGE - PERSONNELL SERVICES
ZAMBIA NATIONAL SERVICE HQ
LUSAKA
11.2013 - 06.2020
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Purchased office supplies to maintain consistent inventory.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Documented data and stored important records on database.
- Copied, scanned and faxed documents to assigned recipients.
- Coordinated events by managing budget, logistics and event support.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Prepared professional business correspondence on behalf of senior staff and organisation.
REGISTRY CLERK
ZAMBIA NATIONAL SERVICE CHONGWE
LUSAKA, CHONGWE
06.2006 - 06.2013
- Created and maintained files
- Developed plans and strategies to promote continuous improvement.
- Monitored and updated registers and inventory databases.
- Processed invoices and payment runs with complete accuracy.
- Completed opening and closing procedures of files
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Bachelor of Arts - PUBLIC ADMINISTRATION
MULUNGUSHI UNIVERSITY
ZAMBIA 01.2019 - 06.2023
DIPLOMA - RECORDS MANAGEMENT
CHALIMBANA LOCAL GOVERNMENT TRAINING INSTITUTE
ZAMBIA 01.2011 - 12.2013
B2 CLERKS COURSE - CLERICAL UPGRADING
MILITARY ESTABLISHMENT OF ZAMBIA - MILTEZ
ZAMBIA 04.2017 - 08.2017
Skills
- Customer relations
- Physical strength
- Loss prevention
- Leadership
- Database Management
Languages
English
Fluent
Timeline
REGISTRY CLERK
ZAMBIA REVENUE AUTHORITY
05.2023 - Current
ORDERLY ROOM QUARTER MASTER SERGEANT
ZAMBIA NATIONAL SERVICE
07.2020 - 04.2023
Bachelor of Arts - PUBLIC ADMINISTRATION
MULUNGUSHI UNIVERSITY
01.2019 - 06.2023
B2 CLERKS COURSE - CLERICAL UPGRADING
MILITARY ESTABLISHMENT OF ZAMBIA - MILTEZ
04.2017 - 08.2017
IN CHARGE - PERSONNELL SERVICES
ZAMBIA NATIONAL SERVICE HQ
11.2013 - 06.2020
DIPLOMA - RECORDS MANAGEMENT
CHALIMBANA LOCAL GOVERNMENT TRAINING INSTITUTE
01.2011 - 12.2013
REGISTRY CLERK
ZAMBIA NATIONAL SERVICE CHONGWE
06.2006 - 06.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Additional Information
Am a former trained Military personnel early retired with 22 years experience
Interests
Watching football and sing in choir
Similar Profiles
Chabala ChipoyaChabala Chipoya
Intelligence and Information Officer at ZAMBIA REVENUE AUTHORITYIntelligence and Information Officer at ZAMBIA REVENUE AUTHORITY
Vincent Mumba ChimukaVincent Mumba Chimuka
Senior Debt Enforcement Officer at Zambia Revenue AuthoritySenior Debt Enforcement Officer at Zambia Revenue Authority
Teddy ChandaTeddy Chanda
TAX CONSULTANT (INSPECTOR) – CUSTOMER EXPERIENCE (IPM) – NDOLA SERVICE CENTRE SUPERVISOR at ZAMBIA REVENUE AUTHORITYTAX CONSULTANT (INSPECTOR) – CUSTOMER EXPERIENCE (IPM) – NDOLA SERVICE CENTRE SUPERVISOR at ZAMBIA REVENUE AUTHORITY