Somethemba Mhlanga

- Launched startup yarn business specializing in retail of acrylic, cotton, and specialty yarns for crocheters and knitters

- Manage finances and sales from the ground up, focusing on sustainable growth and customer satisfaction

- Managed business operations, including product sourcing, inventory management, pricing, and customer service

- Developed brand presence through WhatsApp catalog and social media marketing, engaging local crafters

- Conducted yarn consultations, assisting customers in selecting suitable yarn, yardage, and colors for projects

• Collaborated with clients to clarify project requirements and create tailored design solutions.
• Designed spreadsheets for various areas, improving visual identity and user engagement.
• Developed user-friendly layouts for clients, prioritizing functionality and aesthetic appeal.

• Developed marketing and pricing strategies by analysing market price ranges, setting competitive prices, and managing advertising on social platforms.
• Analyzed sales performance to identify stock for restocking and discontinuation.
• Provided customer service by addressing inquiries and resolving issues promptly.-communicating with each customer, organising deliveries or pick up schedules, ensuring each package is perfectly prepared
• Managed inventory by tracking incoming stock and monitoring sales to ensure accuracy.-keeping track of new stock coming in and stock that sells making sure all is recorded
• Evaluated costs to identify opportunities for expense reduction and efficiency.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.