Open To Work
Sonile M'hlanga
Solwezi
Summary
Experienced call center professional with a decade of expertise in procurement and sales operations. Skilled in conflict resolution and customer interaction management, consistently surpassing sales targets. Strong capabilities in sales reporting and KPI tracking, dedicated to improving customer satisfaction levels.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Branch Manager
Copperbelt Forestry Company
Solwezi
10.2018 - Current
- Developed and implemented sales strategies to increase branch profitability.
- Managed daily operations of the branch including staffing, scheduling, training, purchasing, and payroll management.
- Provided leadership in developing effective marketing plans for new products or services.
- Fostered relationships with key clients to enhance customer loyalty and retention.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
- Ensured that all sales associates received adequate training regarding policies and procedures related to their job duties.
- Coordinated inventory management maintaining accurate stock levels and records.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Sales Associate
Bookworld
Solwezi
01.2017 - 06.2018
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers with product selection and recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues promptly.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Receptionist Administrator
Inyatsi Constructions
Mwinilunga
01.2015 - 02.2016
- Managed front desk operations and greeted clients with professionalism.
- Coordinated appointment scheduling for staff and clients efficiently.
- Directed incoming calls and routed inquiries to ensure timely assistance for clients and staff.
- Answered incoming phone calls, routing to appropriate parties throughout the office.
- Streamlined administrative processes through collaboration with team members, enhancing overall workflow.
- Prepared meeting rooms and coordinated event logistics to ensure smooth operations and professionalism.
- Maintained office supply inventory and placed orders to meet demand.
- Collected and sorted incoming parcels for distribution, routed mail and opened packages for staff.
Education
Certificate - Digital Marketing Mastery
Go Africa Academy
Online07-2026
Advanced Diploma - Procurement And Supply
Zambia Institute of Management
Lusaka12-2015
High School Diploma -
Solwezi Technical High School
Solwezi12-2008
Junior School Certificate -
Roband Primary School
Kitwe 12-2005
Skills
- Sales operations
- Market analysis
- Team training and development
- Digital marketing
- Supply chain management
- Data analysis
- Vendor negotiation
Languages
English
Proficient (C2)
C2
Certification
- Drivers license
- ZIPS Membership
Timeline
Branch Manager
Copperbelt Forestry Company
10.2018 - Current
Sales Associate
Bookworld
01.2017 - 06.2018
Receptionist Administrator
Inyatsi Constructions
01.2015 - 02.2016
Certificate - Digital Marketing Mastery
Go Africa Academy
Advanced Diploma - Procurement And Supply
Zambia Institute of Management
High School Diploma -
Solwezi Technical High School
Junior School Certificate -
Roband Primary School