Open To Work
Sonwell Shakami
Lusaka
Work Preference
Summary
Dynamic retail sales supervisor with a proven track record at Burque Zambia Limited, excelling in customer relationship management and sales strategy development. Adept at training teams and enhancing customer experiences, I consistently drive revenue growth through effective collaboration and market research, ensuring client satisfaction and loyalty.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Retail Sales Supervisor
Burque Zambia limited
Lusaka , Zambia
09.2024 - Current
- Developed relationships with clients to understand their needs and preferences.
- Collaborated with team members to strategize sales approaches and tactics.
- Managed customer inquiries, providing timely information and support.
- Assisted in preparing sales presentations for client meetings and events.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated pricing contracts with customers to maximize profits.
- Supervised daily retail operations and managed staff schedules.
- Trained new sales associates on product knowledge and customer service techniques.
- Ensured compliance with company policies and safety standards during operations.
- Monitored inventory levels and coordinated restocking of merchandise on the sales floor.
- Resolved customer inquiries and complaints to enhance shopping experiences.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Investigated customer complaints promptly and implemented corrective actions when necessary.
Sales Representative
Lactalis Zambia PLC
Lusaka , Zambia
10.2022 - 08.2024
- Developed relationships with clients to understand their needs and preferences.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to strategize sales approaches and tactics.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
Driver
Tunke Transport Logistics
Lusaka , Zambia
04.2021 - 09.2022
- Operated delivery vehicles to transport goods across designated routes.
- Ensured compliance with safety regulations and transportation laws during trips.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Provided excellent customer service during deliveries, addressing inquiries professionally.
- Delivered goods and services to customers on time and in excellent condition.
- Documented daily mileage, gas, and other data.
Education
Bachelor of Arts - Special Education
The University Of Zambia
Lusaka , Zambia 11.2017 - 04.2022
Skills
- Customer relationship management
- Visual merchandising
- Inventory management
- Sales strategy development
- Team collaboration
- Market research
- Staff training
- Customer service excellence
Languages
English
Native language
Certification
- C1 Driver's license
References
References available upon request.
Timeline
Retail Sales Supervisor
Burque Zambia limited
09.2024 - Current
Sales Representative
Lactalis Zambia PLC
10.2022 - 08.2024
Driver
Tunke Transport Logistics
04.2021 - 09.2022
Bachelor of Arts - Special Education
The University Of Zambia
11.2017 - 04.2022