Sophie Zulu
Matero East,09
Summary
A dedicated and results-oriented professional with over 11 years of experience in high-volume sales, business development, and innovative marketing strategies, and 2 years of IT technical support expertise. Recognized for consistently exceeding sales targets, fostering strong client relationships, Seeking opportunities for career progression within an organization that values fresh ideas, initiative, and exceptional dedication to achieving business objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Manager
Foresight Resources
Lusaka, Zambia
01.2024 - Current
- Tracking sales goals and reporting results as necessary.
- Coordinating with marketing on lead generation.
- Driving sales through the use digital marketing and sales tools.
- Promoting the organization and products.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Understand our ideal customers and how they relate to our products.
- Establishing a sales team and setting their individual sales targets.
- Overseeing the activities and performance of the sales team.
- Ensuring the ongoing training of the sales team.
- Developing your sales team through motivation, counselling, and product knowledge education.
Development Manager
Infosec Zambia Ltd Business
Lusaka, Zambia
01.2017 - 01.2023
- Developed and executed ICT marketing campaigns and sales strategies, resulting in client acquisition and revenue growth.
- Delivered comprehensive product knowledge to clients and addressed queries via email, telephone, and face-to-face interactions.
- Facilitated efficient delivery processes, generated invoices, and managed client communication channels to ensure customer satisfaction.
- Fostered customer loyalty by building and maintaining strong client relationships and addressing inquiries and complaints with professionalism.
- Conducted market research to align strategies with current market demands and competitive trends.
- Represented the company at exhibitions and conferences, enhancing brand visibility and networking opportunities.
- Negotiated and closed deals while handling objections to secure favorable outcomes for clients and the company.
Senior Sales Officer
Digital Venture Solutions (Z) Limited
Lusaka, Zambia
01.2013 - 01.2016
- Transitioned from IT technical support to senior sales responsibilities, enhancing customer acquisition and driving revenue growth through expert client relations.
- Conducted market research to identify and evaluate sales opportunities, developing targeted marketing campaigns to align with customer needs.
- Proactively sought new business through cold calling, networking, and social media, establishing a robust sales pipeline.
- Represented the company at exhibitions and conferences, delivering tailored product presentations and gathering valuable customer feedback.
IT Technician & Support Officer
Digital Venture Solutions (Z) Limited
05.2012 - 01.2013
- Managed and supported ICT infrastructure, including LAN, PCs, and servers, ensuring seamless functionality for both company and clients.
- Provided daily technical support, troubleshooting hardware and software issues, and implementing IT policies to safeguard IT assets.
- Conducted general servicing for company and client devices, ensuring consistent performance and reliability.
Education
GED -
MACHA GIRLS HIGH SCHOOL
Lusaka01-2005
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Market Research & Analysis
- Customer Service Excellence
Certification
- Diploma in Computer Hardware and Network Engineering
- Cyberoam Certified Network Security Professional
- Certification in Digital Marketing - Zambian Institute of Marketing
- Currently Pursuing - Bachelor's in business Administration
LANGUAGES
English language (Fluent)
Nyanja (Fluent)
bemba (Fluent)
Tonga (Fluent)
Timeline
Sales Manager
Foresight Resources
01.2024 - Current
Development Manager
Infosec Zambia Ltd Business
01.2017 - 01.2023
Senior Sales Officer
Digital Venture Solutions (Z) Limited
01.2013 - 01.2016
IT Technician & Support Officer
Digital Venture Solutions (Z) Limited
05.2012 - 01.2013
GED -
MACHA GIRLS HIGH SCHOOL