Spiwe Emelda Zulu
Lusaka,09
Summary
I am a motivated sales and marketing professional and business development analyst with strength in negotiations, e-commerce and customer service, with excellent interpersonal and time management skills. Willing to work in an environment which encourages me to grow professionally, where I can utilize my skills and knowledge appropriately. Ready to add value to any organization in need of great collaboration, interpersonal, and multitasking abilities and able to meet tight deadlines every time.
Overview
4
4
years of professional experience
Work History
Business Development Assistant
Netone IT
Lusaka
10.2023 - Current
- Evaluated competitor activities for insight into industry best practices and areas of opportunity for differentiation.
- Contributed to the establishment of annual sales targets, supporting team members in achieving goals consistently.
- Collaborated on marketing initiatives to promote products and services, enhancing brand awareness.
- Maintained regular communication with prospective clients throughout the sales cycle, fostering relationship-building efforts.
- Conducted market research to identify emerging trends, informing product development strategies.
- Managed CRM database to ensure accuracy and currency of customer information, optimizing lead nurturing efforts.
- Engaged with customers to build business relationships.
Customer Sales Associate
MTN Zambia
Lusaka
01.2021 - 10.2023
- Provided information on product features and benefits to help customers make informed decisions.
- Followed up with customers after purchase to ensure satisfaction with their purchases.
- Developed relationships with regular customers by providing exceptional service during each interaction.
- Resolved customer complaints quickly and efficiently while maintaining professionalism at all times.
- Provided feedback from customers regarding product performance or other issues that could be addressed by the company.
- Worked closely with other departments within the organization to meet customer needs.
- Presented professional image consistent with company's brand values.
Administrative Assistant
Savcon Investments
Lusaka
05.2020 - 11.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created travel arrangements for senior managers according to their requirements.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor of Arts - Development Studies
Mulungushi University
Kabwe 08.2016 - 11 2021
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St Margrets Girls Secondary School
Skills
Great Client/Vendor relationsStrong verbal communication
Microsoft word, excel, PowerPoint, SPSS
Secure salesMultitask and work under minimal supervision
Business and Organizational Development
Marketing and Sales Strategies
Strong interpersonal skills
Sales strategy development
Social Media Marketing
Public Speaking
References
Mr Kelvin Sichilongo- NETONE IT
+260976970237
Mr Boyd Banda- MTN Zambia
+260966220674
Mr Philip Siame- Savcon Investment
+260966654407
Mr Simon Chuma- Access Bank Zambia
+260978462069
Timeline
Business Development Assistant
Netone IT
10.2023 - Current
Customer Sales Associate
MTN Zambia
01.2021 - 10.2023
Administrative Assistant
Savcon Investments
05.2020 - 11.2020
Bachelor of Arts - Development Studies
Mulungushi University
08.2016 - 11 2021
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St Margrets Girls Secondary School