Summary
Overview
Work History
Education
Skills
References
Timeline
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STANLEY SINKALA

STANLEY SINKALA

Kitwe

Summary

Dynamic banking professional with a proven track record at Zambia National Building Society, excelling in customer service and regulatory compliance. Expertise in loan origination and risk assessment, coupled with strong analytical skills, has driven business growth and enhanced client satisfaction. Committed to delivering tailored financial solutions and fostering lasting relationships.

Overview

7
7
years of professional experience

Work History

Branch Customer Service Advisor

Zambia National Building Society
Kitwe
01.2025 - Current
  • Drove business growth by promoting banking products, including unsecured loans and mortgages, through targeted marketing campaigns and digital channels.
  • Evaluated loan applications by analyzing financial documents, credit histories, and risk profiles to determine borrower eligibility.
  • Processed and managed loan applications while ensuring compliance with regulatory standards and internal policies.
  • Delivered tailored financial guidance by recommending suitable loan products and repayment plans aligned with clients' goals.
  • Conducted collateral appraisals to assess property values, determining appropriate loan amounts and terms.
  • Enhanced customer experience by providing proactive support, addressing inquiries, and guiding clients through the loan process.
  • Built lasting client relationships through consistent follow-ups and personalized interactions, driving satisfaction and loyalty.
  • Collaborated cross-functionally with underwriters and legal teams to optimize loan processing and meet departmental targets.

Bank Clerk

Zambia National Building Society
Kitwe
01.2021 - 01.2024
  • Delivered exceptional customer service by assisting clients with transactions and advising on banking products.
  • Ensured compliance with KYC and AML/CFT regulations through thorough verification of applications.
  • Processed high-volume financial transactions including deposits, withdrawals, and EFTs with precision.
  • Managed daily cash flow operations, reconciled accounts, and prepared financial reports for strategic insights.
  • Led branch risk management efforts to identify and mitigate potential risks effectively.
  • Oversaw branch assets and stationery, optimizing resource allocation for efficient operations.
  • Contributed to month-end financial reporting, enhancing data accuracy for informed decision-making.

Bank Teller

Atlas Mara Bank Zambia
Chinsali
10.2018 - 08.2019
  • Provided exceptional customer service in high-pressure banking environment while managing cash transactions efficiently.
  • Achieved 100% accuracy in daily cash drawer balancing through meticulous accountability for assigned cash.
  • Ensured adherence to KYC and AML/CFT requirements, maintaining full compliance with banking regulations.
  • Matched customer needs with bank products, leveraging extensive knowledge of financial solutions.
  • Resolved customer complaints promptly, improving client satisfaction and retention rates.
  • Proactively promoted bank products, consistently exceeding cross-selling targets.

Education

Certificate - Legal, Risk and Compliance management

Zambia Institute of Advanced Legal Education
Lusaka Zambia
11-2024

BSc. - Banking and Finance

Copperbelt University (CBU)
Kitwe Zambia
11-2018

Grade 12 School Certificate -

Muchinga High School
Isoka Zambia
11-2012

Skills

  • Customer service excellence
  • Effective communication
  • Financial transaction management
  • Cash handling expertise
  • Analytical thinking
  • Problem-solving ability
  • Fast-paced work adaptability
  • Banking regulations knowledge
  • KYC compliance
  • AML/CFT understanding
  • Planning and organization
  • Attention to detail
  • Banking software proficiency
  • Computer application skills
  • Loan origination and processing
  • Complaint resolution
  • Branch operations
  • Regulatory compliance
  • Risk assessment
  • Credit solutions guidance
  • Compliance awareness

References

  • Mwiinga Mwaanga, Customer Service Manager, Zambia National Building Society, mwiinga.mwaanga@znbs.co.zm, +260 967 214 530
  • Ireen Sakala, Branch Operations Officer, Zambia National Building Society, ireen.sakala@znbs.co.zm, +260 966 435 966
  • Thomas Nawa, Branch Manager, Zambia National Building Society, thomas.nawa@znbs.co.zm, +260 972 753 908

Timeline

Branch Customer Service Advisor

Zambia National Building Society
01.2025 - Current

Bank Clerk

Zambia National Building Society
01.2021 - 01.2024

Bank Teller

Atlas Mara Bank Zambia
10.2018 - 08.2019

Certificate - Legal, Risk and Compliance management

Zambia Institute of Advanced Legal Education

BSc. - Banking and Finance

Copperbelt University (CBU)

Grade 12 School Certificate -

Muchinga High School

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STANLEY SINKALA