Stephen Mulenga
Regional Manager
Lusaka
Summary
Results-driven Regional Manager with over 15 years of experience in the financial technology sector, specializing in account management, service delivery, and project delivery. A proven leader with expertise in banking and microfinance software solutions, including payments, onboarding, clearing systems, and document management. Adept at managing multiple clients across regions, coordinating DevOps teams, and ensuring seamless electronic funds transfer (EFT) and financial technology integrations. Strong background in software development, team leadership, and service management, driving business growth and operational efficiency.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Regional Manager
Sybrin
01.2024 - Current
- Lead account management, service delivery, and project execution across multiple regions
- Drive strategic initiatives to enhance client relationships and operational performance
- Oversee DevOps coordination for seamless software deployment and system integration
- Manage high-value banking and microfinance projects, ensuring timely delivery and regulatory compliance
Service Manager
Sybrin
01.2016 - 01.2024
- Managed client support and service delivery, ensuring high customer satisfaction
- Led a team of service engineers, overseeing troubleshooting, system optimization, and performance reviews
- Played a key role in project management, ensuring successful implementation of payment solutions
- Developed and maintained long-term relationships with key banking clients
Team Leader
Sybrin
01.2013 - 01.2016
- Provided technical training to team members and clients
- Reviewed functional specifications and led software testing for key banking solutions
- Oversaw system documentation, change management, and code reviews
Education
BSc Computing - 1st Class Honours
Greenwich University
Higher Diploma - Management of Information Systems
ZCAS University
Diploma - Management of Information Systems
National College
Skills
- Account & Client Relationship Management
- Service Delivery & Support Management
- Financial Technology & Payment Solutions
- Banking & Microfinance Software Solutions
- Electronic Funds Transfer (EFT) Implementation
- Leadership & Strategic Decision Making
- Project Management & Implementation
- DevOps Team Coordination
- Software Development & System Integration
- C#
Timeline
Regional Manager
Sybrin
01.2024 - Current
Service Manager
Sybrin
01.2016 - 01.2024
Team Leader
Sybrin
01.2013 - 01.2016
Higher Diploma - Management of Information Systems
ZCAS University
Diploma - Management of Information Systems
National College
BSc Computing - 1st Class Honours
Greenwich University
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