Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Stephen Mwanza

Stephen Mwanza

Lusaka,Zambia

Summary

Dynamic Client Growth Consultant with a proven track record at Unifi Zambia, excelling in client relationship management and financial analysis. Successfully expanded customer portfolios and consistently met sales targets. Adept at delivering exceptional service while fostering strong client connections, ensuring satisfaction and retention through effective communication and strategic solutions.

Overview

2
2
Languages
10
10
years of post-secondary education
13
13
years of professional experience

Work History

Client Growth Consultant

Unifi Zambia
01.2024 - Current
  • Build and maintain strong relationships with clients.
  • Identify and acquire new customers to grow the client portfolio.
  • Assess customer needs and recommend appropriate financial solutions.
  • Conducted credit assessments, ensuring compliance with company policies and safeguarding client interests.
  • Meet monthly sales and growth targets.
  • Provide excellent customer service and after-sales support.
  • Prepare client reports and maintain accurate customer records.
  • Promote the company's financial products through direct marketing and stakeholder engagements.
  • Followed up with prospective and existing clients to foster relationships and improve customer retention.
  • Collaborate with team members to achieve branch sales and portfolio growth objectives.
  • Resolved client inquiries and complaints promptly while maintaining a high standard of professionalism.
  • Monitor loan performance and support timely repayments through regular client engagement.

Stock Controller

Kazinga Chicken & Mama's Pizza
Lusaka, Zambia
01.2023 - 01.2024
  • Oversaw stock receiving and issuing to ensure timely availability of products.
  • Executed stock counts and reconciliations to uphold inventory accuracy.
  • Maintained precise inventory records to support operational efficiency.
  • Managed stock receiving and issuing.
  • Managed inventory levels to ensure stock availability for menu items.
  • Conducted regular stock audits to maintain accurate inventory records.
  • Coordinated with suppliers to streamline order processes and deliveries.
  • Implemented storage solutions for efficient product organization in the warehouse.
  • Trained staff on proper handling and storage of food products.

Cashier / Supervisor

Big Merchant Investments Limited
01.2021 - 01.2022
  • Processed customer transactions, ensuring accuracy and efficiency to enhance customer satisfaction.
  • Supervised daily operations and staff, fostering a collaborative environment to maintain service standards.
  • Processed customer transactions accurately.
  • Delivered excellent customer service, resolving issues to improve customer experiences.
  • Supervised cashier operations and ensured adherence to company policies.
  • Trained and mentored new cashiers on customer service best practices.
  • Managed cash register functions, including balancing drawers at shift end.

Assistant Chef / Head Waiter / Salad Maker

Rollys Catering & Events
01.2016 - 01.2020
  • Began as Head Waiter.
  • Promoted to Salad Maker after completing specialized training, contributing to menu development with fresh, innovative salads.
  • Promoted to Assistant Chef, supporting kitchen operations and ensuring high standards of food quality and presentation.
  • Begun as Head Waiter.
  • Assisted in meal preparation for events and catering services.
  • Coordinated kitchen activities to ensure smooth operations during events.
  • Maintained cleanliness and organization of kitchen equipment and workspaces.
  • Supported head chef in menu planning and ingredient sourcing.

Chef / Stock Controller

Waterside Cuisine Chinese Restaurant
01.2015 - 01.2016
  • Managed inventory levels for kitchen supplies and ingredients at a busy restaurant.
  • Conducted regular stock audits to ensure accurate inventory records and product availability.
  • Coordinated with suppliers to order products and maintain optimal stock levels.
  • Implemented inventory tracking systems to streamline stock management processes.

Head Waiter

Mulungushi Conference Centre
01.2014 - 01.2015
  • Supervised dining area to ensure exceptional customer service experience.
  • Trained and mentored junior waitstaff on service standards and procedures.
  • Coordinated with kitchen staff to streamline order delivery and efficiency.
  • Managed reservations and seating arrangements for large events and conferences.

Education

Bachelor of Science in Purchasing And Supply - Business

Arise And Shine Christian University
Lusaka , Zambia
01.2020 - 11.2024

Occupational Health And Safety- Certificate - Engineering

Hands Worth Institute
Lusaka, Zambia
01.2022 - 12.2023

Project Planning Management-Certificate - Engineering Mechanics

University of Zambia
Lusaka , Zambia
01.2012 - 12.2014

Lusaka Secondary School
Lusaka , Zambia

PTA Primary School
Lusaka , Zambia

Chama Valley Primary School
Lusaka , Zambia

Skills

  • Client relationship management
  • Customer needs assessment
  • Financial solutions
  • Financial product promotion
  • Sales target achievement
  • Client portfolio development
  • Sales reporting
  • Financial analysis

Languages

English
First Language
Nyanja
Beginner
A1

References

1) Mr. Ouzman Kasakula

Branch Manager

Unifi Zambia

Cell: +260 977 912 311

2) Mr. Paul Mwale

Management Director

Cell: +260 973 156 826

Email: mwalepaul008@gmail.com

3) Mr. Moses Musewa

Office Manager

Rollys Catering & Events

Cell: +260 975 100 204

4) Managing Director

Big Merchant Investments Limited

Cell: +260 975 176 800

Email: ckusensela@yahoo.co.uk

5) Mr. Zakayo

Stock Managing Director

Kazinga Chicken & Mama's Pizza

Cell: +260 971 029 856

Timeline

Client Growth Consultant

Unifi Zambia
01.2024 - Current

Stock Controller

Kazinga Chicken & Mama's Pizza
01.2023 - 01.2024

Occupational Health And Safety- Certificate - Engineering

Hands Worth Institute
01.2022 - 12.2023

Cashier / Supervisor

Big Merchant Investments Limited
01.2021 - 01.2022

Bachelor of Science in Purchasing And Supply - Business

Arise And Shine Christian University
01.2020 - 11.2024

Assistant Chef / Head Waiter / Salad Maker

Rollys Catering & Events
01.2016 - 01.2020

Chef / Stock Controller

Waterside Cuisine Chinese Restaurant
01.2015 - 01.2016

Head Waiter

Mulungushi Conference Centre
01.2014 - 01.2015

Project Planning Management-Certificate - Engineering Mechanics

University of Zambia
01.2012 - 12.2014

Lusaka Secondary School

PTA Primary School

Chama Valley Primary School

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Stephen Mwanza