Stern Sambwe

• Conduct comprehensive market research across Southern Africa, Eastern Africa, Southern Central Africa, and the DRC to stay abreast of industry trends, market rates, cargo availability, and track import/export movements, ensuring informed decision-making and strategic planning.
• Oversee and manage the monthly movement of approximately 800 to 1,200 trucks laden with high-value mining inputs and outputs across all corridors, coordinating with subcontractors to ensure compliance with standards and facilitating seamless border crossings through efficient pre-clearance processes.
• Implement and enforce strict security measures for truck movements to safeguard cargo integrity and minimize risk.
• Drive operational excellence by continuously optimizing processes and proposing innovative improvements to management, resulting in enhanced efficiency and performance.
• Lead and support the growth of subcontracting operations across all corridors, addressing previous deficits and significantly increasing tonnage and efficiency.
• Foster strong relationships with subcontractors, ensuring high levels of performance and compliance while maintaining effective communication and collaboration.
• Monitor and analyze operational data to identify trends, forecast needs, and ensure strategic alignment with business objectives.

• Served as the primary client liaison for Alistair Group, resolving operational issues and driving a 25% increase in client satisfaction.
• Improved customer satisfaction through targeted process enhancements, reducing turnaround times by 20% and operational delays by 15%.
• Designed and enforced compliant policies by leveraging regulatory expertise to streamline operational processes.
• Strengthened customer loyalty by addressing feedback proactively and elevating service delivery standards.
• Provided strategic insights to management, recommending operational improvements that boosted efficiency and customer satisfaction.
• Coordinated communication between clients, internal teams, and stakeholders, ensuring smooth collaboration and timely issue resolution.
• Conducted market research to identify trends and assess client demand, optimizing logistics strategies for better results.
• Delivered innovative solutions in fast-paced environments to maintain high levels of client satisfaction.
• Expertly de-escalated disputes, preserving strong relationships while ensuring service excellence.
• Managed high-volume client interactions with effective multitasking and prioritization.
• Adapted communication styles to meet client preferences, fostering long-term partnerships.
• Contributed to the development of marketing materials, enhancing brand visibility and leading to a 10% increase in client inquiries.
• Fostered cross-functional collaboration, ensuring cohesive teamwork across client projects, exceeding performance expectations.

• Led the entire project lifecycle from planning to completion, ensuring on-time delivery and adherence to client specifications.
• Negotiated and sourced contracts with transporters, subcontractors, and security providers, securing cost-effective and reliable partnerships.
• Conducted regular reviews of the Copper Logistics Department to align performance with company goals, driving operational improvements.
• Managed all aspects of inland freight, warehousing, stock reporting, and ocean freight operations, ensuring accuracy and compliance with shipping standards.
• Monitored project expenses to stay within budget while maintaining service quality and operational efficiency.
• Adapted logistics services based on industry trends and client demands, enhancing the company's competitive edge.
• Recruited and led a high-performing team, improving productivity and fostering a culture of accountability.
• Maintained daily communication with clients to ensure alignment on objectives, strengthening relationships and driving growth.
• Simultaneously managed multiple projects by prioritizing tasks and resources to meet deadlines without compromising quality or safety.
• Developed and executed detailed project phases, balancing timelines and deliverables with industry best practices.
• Facilitated clear communication among internal teams and stakeholders, promoting collaboration for successful project completion.

Position Arrangement and Job Responsibility Management:

• Strategically allocated workloads and supervised execution across teams to optimize operational efficiency.
• Conducted comprehensive staff performance evaluations, delivering targeted feedback to enhance productivity.
• Facilitated continuous operational training programs, advancing team skills and procedural knowledge.

Subcontractor Selection and Evaluation:

• Executed thorough vetting of subcontractors, ensuring compliance with business qualifications, Standard Operating Procedures (SOPs), Department of Public Safety (DPS) certifications, and industry reputation.
• Collaborated with management to classify subcontractors into categories of qualified, limited, and unqualified, communicating findings for strategic decision-making.

Head of DRC-Zambia Operations:

• Directed the logistics of over 25,000 MT of monthly exports and imports between Zambia and the DRC, handling copper concentrate from Kinsenda Copper Company Sarl, Sicomine, Kaipeng, and Commus, as well as lime, sulfur, and equipment.
• Oversaw security measures and operational protocols to ensure the efficient and secure transit of cargo.

Financial Oversight and Reporting:

• Managed invoicing processes for clients and executed timely subcontractor payments, ensuring financial accuracy.
• Performed data analysis to forecast costs and profits, employing strategies to enhance profitability and optimize route selection.

Operations Management:

• Streamlined daily operational activities, ensuring timely task completion and precise reporting.
• Enhanced team communication through regular updates and meetings, promoting a collaborative work environment.
• Coordinated with the General Manager to address operational challenges and implement promotional strategies.

Leadership and Team Development:

• Mentored team members on professionalism and exceptional service delivery, fostering a culture of high performance and customer satisfaction.

• Managed the seamless loading and dispatch of copper from Chambishi Copper Smelter, Luanshya Copper Mine, Sinometals Mine, and China Copper Mine.
• Oversaw ocean freight operations from South Africa, Tanzania, and Beira to the Far East, ensuring smooth transportation and timely delivery.
• Coordinated with shipping lines for space bookings, handled packing logistics, and ensured accurate submission of Original Bills of Lading to clients.
• Supervised the clearance, loading, and tracking teams to ensure efficient cargo movement and resolved operational issues promptly.
• Orchestrated daily logistics activities to meet order fulfillment goals and enhance overall customer satisfaction.
• Optimized warehouse storage solutions to maximize space utilization and streamline cargo handling processes.
• Led the training, scheduling, and performance evaluation of logistics personnel, fostering a high-performing team environment.
• Managed driver dispatch schedules to ensure timely deliveries and align with daily operational requirements.
  

• Generated and processed loading orders for trucks transporting copper from production plants, ensuring accurate and timely dispatch.
• Monitored and tracked cargo from loading points in Congo and Zambia to offloading destinations in Zambia, South Africa, and Tanzania, ensuring real-time updates and efficient logistics.
• Coordinated with clearance agents to facilitate seamless cross-border cargo movement and expedite the clearance process.
• Maintained operational readiness of on-site equipment, including forklifts, to ensure continuous and efficient handling of materials.
• Managed daily truck dispatch operations from Chambishi Copper Smelter and coordinated interval dispatches at Luanshya Mine, Sinometals Mine, and China Copper Mine.
• Enhanced order processing efficiency by implementing optimized logistics strategies and improving inter-departmental coordination.
• Upheld stringent safety standards within the warehouse, contributing to a reduction in accidents and fostering a safer work environment.
• Conducted comprehensive audits of warehouse procedures, identified opportunities for improvement, and implemented changes to enhance operational performance.
• Cultivated positive customer relationships through proactive communication regarding order status updates and effective issue resolution.

• Coordinated fleet operations to minimize standing time and optimize vehicle utilization.
• Drafted detailed documents and operational reports for senior management review.
• Solicited contracts and fostered strong client relationships to enhance business partnerships.
• Conducted quality assurance checks to ensure compliance with industry standards and operational excellence.
• Analyzed and interpreted data trends to inform business strategies and operational decisions.
• Evaluated short-term and long-term business strategies through comprehensive analytics.
• Managed procurement and inventory of vehicle parts, ensuring timely availability and cost-effectiveness.
• Conducted monthly and quarterly fleet capacity planning to determine the need for subcontracted trucks, aligning with customer delivery requirements.
• Ensured accurate data entry and maintenance in the fleet management system, capturing all operational metrics.
• Enhanced fleet safety through regular vehicle inspections and prompt resolution of identified issues.
• Developed and maintained strong vendor relationships, negotiating favorable terms for equipment and maintenance contracts.
• Managed departmental budgets, implementing cost control measures to achieve financial objectives.
• Facilitated the successful integration of new vehicles into the existing fleet management system, ensuring seamless operation.