Steven Mayiloni
Kitwe
Summary
Dynamic sales leader with a proven track record at Topstar Communication Limited, excelling in sales strategy development and team management. Recognized for enhancing team productivity through effective training programs and achieving sales targets. Strong communicator and relationship builder, committed to driving results and fostering a collaborative environment.
Knowledgeable supervisor with strong background in direct sales supervision. Successfully led teams to achieve significant sales targets and streamlined processes for improved efficiency. Demonstrated leadership and communication skills in fostering collaborative team environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Sales Supervisor
Topstar Communication Limited
02.2023 - Current
- Supervised daily sales operations to ensure team productivity and efficiency.
- Trained and mentored new sales representatives on product knowledge and customer engagement strategies.
- Analyzed sales data to identify trends and inform strategic decision-making for team performance improvement.
- Implemented training programs that enhanced staff capabilities and improved overall sales techniques.
- Performed supplier risk evaluations and supported regulatory inspections.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
After Sales Supervisor
Topstar Communication Limited
01.2022 - 02.2023
- Supervised sales team, ensuring achievement of targets through effective coaching and performance management.
- Developed training programs for new staff, enhancing product knowledge and customer service skills.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and promotions.
- Collaborated with marketing to execute campaigns, increasing brand visibility and driving customer engagement.
Salesperson
Topstar Communication Limited
09.2019 - 2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Developed strong product knowledge to provide accurate information and recommendations.
- Maintained organized sales floor to ensure optimal product presentation and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Adapted quickly to changes in inventory and promotions, maintaining up-to-date knowledge for customers.
- Collaborated with team members to achieve sales goals and improve customer engagement strategies.
- Monitored stock levels, reporting discrepancies to management for timely replenishment actions.
- Exceeded personal sales targets through proactive customer interactions and relationship building efforts.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Expanded customer base through targeted prospecting and networking efforts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
Aftersales Personel
Topstar Communication Limited
09.2017 - 2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
BBA - Business Administration
Gideon Robert University
Lusaka High School Diploma - Environment Health And Safety Management
Athena Global Education (uniathena)
Online International FEDE08.2025
Certificate - Business Management And Entrepreneurship
Chain Research Organization And Consultancy
Kitwe01.2024
Certificate - Sales And Marketing
Chain Research Organization And Consultancy
KitweSkills
- Sales presentations
- Sales strategy development
- Territory management
- Technical aptitude
- Teamwork
- Sales target achievement
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Relationship building
- Team management
- Team building
- Leadership development
- Employee motivation
- Self motivation
- Product knowledge
- Goal setting
- Sales leadership
- Time management abilities
- Sales reporting
Accomplishments
During my time at topstar individually have managed to get awarded 4 times yearly everytime the company had end of year parties.
- 2017 New Star Award
- 2020 Best sales Award
- 2021 Excellent Staff Award
- 2022 Best sales personel Award
- 2023 Best direct sales supervisor Award
Affiliations
- Project Management Institute
- American Society of Safety Professionals
- Federation for European Education (FEDE) Institute
Certification
- Sales and marketing
- Business Management and entrepreneurship
- Diploma in environment health and safety management
- BBA awaiting Graduation
Hobbies
- Football
- Music
- Reading
Additional Information
- Socializing
- Traveling
- Technology
Languages
English
Timeline
Direct Sales Supervisor
Topstar Communication Limited
02.2023 - Current
After Sales Supervisor
Topstar Communication Limited
01.2022 - 02.2023
Salesperson
Topstar Communication Limited
09.2019 - 2022
Aftersales Personel
Topstar Communication Limited
09.2017 - 2019
BBA - Business Administration
Gideon Robert University
High School Diploma - Environment Health And Safety Management
Athena Global Education (uniathena)
Certificate - Business Management And Entrepreneurship
Chain Research Organization And Consultancy
Certificate - Sales And Marketing
Chain Research Organization And Consultancy