S'thabiso Mateke
Livingstone
Summary
Dynamic Branch Manager at Mwecan Mobile with a proven track record in operational excellence and financial oversight. Expert in data analysis and team leadership, driving performance improvements and enhancing customer service. Successfully implemented innovative solutions that optimized branch efficiency and staff productivity, fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Branch Manager
Mwecan Mobile
LIVINGSTONE
04.2025 - Current
- Monitored financial transactions for accuracy and adherence to regulations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Developed staff schedules to optimize branch coverage and efficiency.
System Technical Support
Mwecan Mobile
Mazabuka,Livingstone
01.2024 - 01.2025
- Monthly stock auditing and package display inspection.
- Handle all Reports on stock and data analysis.
- Monthly System backup, user operator updates and file maintenance.
- Technical assistance for all company staff.
Operation Systems Manager
Mwecan Mobile
LIVINGSTONE
04.2022 - 05.2023
- Actively supervise and handle all company branch stores' activity.
- Ensure ERP system software is up to date.
- Analysis and maintenance of company's physical and system real time stock data.
- Installation and maintaining of new software and devices introduced to company.
- Handling team projects that expand the digitalization movement goal of the company.
- Staff recruitment and conducting training projects for new staff.
English Language Teacher
Spirit Kids Royal English
Nanchang
06.2021 - 11.2021
- Designed engaging lessons using arts and visual aids to enhance learning process.
- Prepared students for English language standardized tests by providing strategies to overcome test anxiety and enhance academic capabilities.
- Created language arts lesson plans for young learners and adult students to meet learning needs.
- Adhere to curriculum standards and build interests in learning.
- Authored tests and quizzes to evaluate student learning and comprehension.
Education
Bachelor's Degree - Engineering in Computer Science And Technology
Nanchang Aviation University
Nanchang06.2021
General Certificate of Secondary Education - Namwala, Zambia
Niko Girls' Technical Secondary School
Namwala, Zambia11.2016
Junior Certificate of Secondary Education - Monze, Zambia
St. Joseph Girls' Secondary School
Monze, Zambia11.2013
Primary School Certificate - Choma, Zambia
Faithwood Christian School
Choma, Zambia10.2012
Primary School Certificate - Lusaka, Zambia
NK Primary School
Lusaka, Zambia09.2009
Skills
- Software installation and reinstallation
- System maintenance
- Data analysis
- Operation management
- Functionality testing
- Financial analysis
- Performance analysis
- Creativity and innovation
- Customer service
Personal Information
Date of Birth: 15th February
Gender: Female
Awards
- Awarded a class B scholarship for being one of top 3 academia performers.
- Obtained a Full class A provincial government scholarship for 1 year (Tuition fee).
Hobbies and Interests
- Reading
- Arts and design
- Travelling
Languages
- English
- Nyanja
- Chinese
Identification ID
NRC: 369544/73/1
Timeline
Branch Manager
Mwecan Mobile
04.2025 - Current
System Technical Support
Mwecan Mobile
01.2024 - 01.2025
Operation Systems Manager
Mwecan Mobile
04.2022 - 05.2023
English Language Teacher
Spirit Kids Royal English
06.2021 - 11.2021
Bachelor's Degree - Engineering in Computer Science And Technology
Nanchang Aviation University
General Certificate of Secondary Education - Namwala, Zambia
Niko Girls' Technical Secondary School
Junior Certificate of Secondary Education - Monze, Zambia
St. Joseph Girls' Secondary School
Primary School Certificate - Choma, Zambia
Faithwood Christian School
Primary School Certificate - Lusaka, Zambia
NK Primary School