Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SUFIYAN SSALIM DIWAN

LUSAKA

Summary

Dynamic and results-driven professional with extensive experience as a Production Manager at Citizen Bakery Limited. Proven track record in enhancing productivity through complex problem-solving and effective team leadership. Skilled in quality control and customer service, fostering a culture of continuous improvement while ensuring compliance with industry standards.

Overview

6
6
years of professional experience

Work History

Buchery Manager

IDC International Drug Company
03.2024 - 06.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Production Manager

Citzen Bakery Limited
03.2022 - 03.2024
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.

Dispatch Supervisor

Jabson Company India
01.2019 - 12.2021

Attending to stock inventory

preparing dispatch orders

supervising loading trucks

ensure compliance with safety laws


Education

High School Diploma -

Kamboli Madhyamik Shala
India
12-2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Staff training and development

Languages

English
Hindi
Gujarati
nyanja

Timeline

Buchery Manager

IDC International Drug Company
03.2024 - 06.2025

Production Manager

Citzen Bakery Limited
03.2022 - 03.2024

Dispatch Supervisor

Jabson Company India
01.2019 - 12.2021

High School Diploma -

Kamboli Madhyamik Shala
SUFIYAN SSALIM DIWAN