Susan Kwibisa
Lusaka
Summary
Experienced Human Resource Manager with over 15 years in strategic HR management and compliance. Proven expertise in talent acquisition, performance management, and conflict resolution. Adept at enhancing employee relations and administering HR systems to support organizational objectives.
Overview
4
4
Languages
16
16
years of professional experience
Work History
First Secretary
Zambia High Commission
Abuja
06.2022 - 04.2025
- Led recruitment efforts, significantly reducing hiring time for key locally engaged staff.
- Successfully implemented a new employee Performance Management system, enhancing employee engagement.
- Advised management on HR policies and procedures, addressing HR-related issues effectively.
- Developed and delivered training programs to address specific skill gaps among management and staff.
First Secretary
Ministry of Foreign Affairs
01.2016 - 01.2022
- Provided strategic advice on political trends to facilitate informed decision-making.
- Prepared various communications, supporting Zambia’s foreign policy objectives.
- Monitored global political trends to inform foreign policy implementation.
Second Secretary
Ministry of Foreign Affairs
01.2010 - 01.2016
- Prepared political reports to facilitate informed decision-making.
- Advised government officials on political trends, enhancing decision-making processes.
Human Resources Management Officer
Ministry of Health
01.2009 - 01.2010
- Advised management on HR policies, escalating complex issues for timely resolution.
- Ensured timely processing of staff salaries and prepared payroll schedules.
- Supervised performance appraisal processes to align with ministry objectives.
- Rolled out health and safety standards for the benefit of staff.
Education
MBA - Specialism in Human Resourced Management
The University of Zambia
Lusaka01-2023
Bachelor of Arts - double major library & Information Studies & Public Administration
The University of Zambia
Lusaka01-2009
High School Leaving Certificate -
Kabulonga Girls Secondary School
Lusaka01-2000
Skills
- Strategic HR Management
- Performance Management
- Conflict Resolution
- Training Analysis
- HRIS
- HR Compliance
- Talent Acquisition
- Policy Development
- Stakeholder Management
- Diplomatic Communication
Affiliations
- Zambia Institute of Human Resources Management, ZIHRM.
Accomplishments
- Accompanied Minister of Foreign Affairs to the Second Independence Celebrations of the Republic of South Sudan.
- Participated in Independence Celebration of the Republic of South Sudan.
- Part of Zambian delegation during the 4th Session of the Zambia/Burundi Joint Permanent Commission of Corporation in Bujumbura, Burundi, November 2013.
- Part of the SADC Electoral Observer Mission to observe the Malawi Tripartite Elections in 2014.
- Part of the Presidential Delegation to attend the 51st Independence Day Celebrations of the Republic of Malawi in 2015.
- Participated in the SADC 20th Meeting of Ministerial Committee of the Organ on Politics, Defence and Security Cooperation in Luanda, Angola.
- Part of the SADC Electoral Observer Mission to observe the South African Elections on 05/08/19.
- Part of the delegation that attended the 74th United Nations General Assembly in 2019.
- Formulated and implemented the National Diaspora Policy of the Republic of Zambia.
- Coordinated the establishment of the Diaspora Coordination Desk in 2019.
- Coordinated the development and launch of the Zambia Diaspora web Portal.
Hobbies and Interests
- Reading
- Cooking
- Travelling
- Networking
Personal Information
- Date of Birth: 06/14/84
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
Hr Profile
HR Risk & Compliance Management, Human Resource Information System, Strategic HR Management, Labour Laws Interpretation, Compensation and Benefits Management, Public Relations & Diplomatic Practice, Conflict Resolution, Conducting Training Need Analysis, Talent Acquisition Management, Performance Management, Policy Development, Stakeholder Engagement
Training
- 2013, Protocol Diplomatic in China
- 2013, 57th Professional Course for Foreign Diplomats in New Delhi, India
- 2012, 6th Executive Training for Diplomats from Africa in Berlin, Germany
- 2011, Diplomacy, Public Relations, Conflict Management and Negotiations at Zambia Institute of Diplomacy and International Relations
Languages
- English
- Lozi
- Bemba
- Nyanja
Languages
English
Native
Native
Bemba
Proficient (C2)
C2
Lozi
Proficient (C2)
C2
Nyanja
Proficient (C2)
C2
Timeline
First Secretary
Zambia High Commission
06.2022 - 04.2025
First Secretary
Ministry of Foreign Affairs
01.2016 - 01.2022
Second Secretary
Ministry of Foreign Affairs
01.2010 - 01.2016
Human Resources Management Officer
Ministry of Health
01.2009 - 01.2010
MBA - Specialism in Human Resourced Management
The University of Zambia
Bachelor of Arts - double major library & Information Studies & Public Administration
The University of Zambia
High School Leaving Certificate -
Kabulonga Girls Secondary School