Suwilanji Faith Mfungo
Lusaka
Summary
Seasoned professional in executive management known for high productivity and efficient task completion. Skilled in strategic planning, financial oversight, and team leadership. Excel in communication, problem-solving, and adaptability to drive organizational success.
Overview
11
11
years of professional experience
Work History
Founder/operations Manager
pamwesu bar and restaurant
Lusaka
02.2025 - Current
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Assisted in managing inventory levels to support operational needs effectively.
- Supported team members by providing training on safety protocols and procedures.
- Monitored equipment usage and reported maintenance needs to enhance reliability.
- Collaborated with staff to streamline processes for improved operational efficiency.
- Conducted routine inspections to maintain compliance with safety standards.
- Helped develop standard operating procedures for various operational tasks.
- Organized training sessions to promote skill development among team members.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
Legal & Administrative Assistant
anna mwita legal practitioners
Lusaka
09.2021 - 11.2023
- Managed scheduling and calendar for legal appointments and client meetings.
- Prepared legal documents and correspondence for attorney review and filing.
- Maintained case files and organized documentation for easy access and retrieval.
- Conducted legal research to support attorneys in case preparation and strategy.
- Communicated with clients to gather information and provide updates on cases.
- Maintained client databases and filing systems, including hard copy and electronic files.
- Coordinated daily operations of the law office including mail distribution, supplies inventory management, photocopying and scanning services.
- Answered phone calls, responded to inquiries and directed calls accordingly.
- Prepared invoices, expense reports and other financial documentation as required by the firm's accounting team.
- Helped draft, edit, and transmit legal documentation such as motions and letters.
- Greeted clients upon their arrival at the office and provided assistance throughout their visit.
- Inventoried and managed office supplies to keep team efficient and on-task.
- Provided technical support with audio-visual equipment during conferences or presentations.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Arranged case files and maintained records and notebooks.
- Drafted or reviewed legal documents and precedents to support case preparation.
Legal Intern
MC Mulenga and Company
Lusaka
06.2020 - 08.2021
- Researched legal precedents and relevant case law for ongoing cases.
- Drafted legal documents, including briefs, motions, and pleadings.
- Reviewed contracts and agreements to identify key terms and conditions.
- Collaborated with team members on legal research projects and case strategies.
- Attended court proceedings to observe legal processes and courtroom etiquette.
- Researched case law and conducted legal research using various resources.
- Analyzed cases to identify applicable statutes and regulations.
- Analyzed facts and case law to determine possible defenses for clients.
- Produced well-researched and articulate legal briefs, pleadings and statements.
Data Entry Clerk
Examinations Council of Zambia
Lusaka
08.2014 - 01.2015
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Prepared summaries of daily work completed for review by supervisors.
- Provided support to management staff in regards to data entry processes.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
MBA-HRM - MBA- Human Resources Management
University of Zambia
Lusaka05-2025
Bachelor of Laws - Law
University of Lusaka
Lusaka04-2020
High School Certificate - Secondary School
St Marys Secondary School
Lusaka12-2013
Skills
- Employee training
- Project management
- Recruitment strategies
- Regulatory compliance
- Contract negotiation
- Team building
- Analytical thinking
- Effective communication
- Conflict resolution
- Market Knowledge
- Feasibility studies
- Business administration
- Legal compliance
- Marketing
- Business development
- Strategic planning
- Performance assessments
- Goal setting
- Contract management
- Staff management
- Cash flow management
- Human resources
- Organizational skills
Affiliations
- cooking
- singing
- reading
- travelling
Timeline
Founder/operations Manager
pamwesu bar and restaurant
02.2025 - Current
Legal & Administrative Assistant
anna mwita legal practitioners
09.2021 - 11.2023
Legal Intern
MC Mulenga and Company
06.2020 - 08.2021
Data Entry Clerk
Examinations Council of Zambia
08.2014 - 01.2015
MBA-HRM - MBA- Human Resources Management
University of Zambia
Bachelor of Laws - Law
University of Lusaka
High School Certificate - Secondary School
St Marys Secondary School
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