Hi, I’m
SYDNEY MUTAWA
Business Administration,Financial Services and Risk Management
Lusaka,09
Summary
As a seasoned Banking and Finance professional with over a decade of experience spanning various roles, I bring a wealth of expertise to the industry. My background includes driving business profitability through strategic sales and marketing support, spearheading initiatives to elevate customer satisfaction, overseeing cash operations, and delivering outstanding customer experiences. My proficiency has consistently contributed to the implementation of successful solutions that enhance productivity, streamline operational costs, and facilitate corporate expansion. I excel in staff training, ensuring meticulous reporting accuracy, resolving complex queries, optimizing resource allocation, and proficiently communicating outcomes to stakeholders. Furthermore, I hold a bachelor's degree in business administration and a Diploma in Banking and Finance, providing a solid academic foundation in the field. Supplementing this, I also possess a postgraduate certificate in risk management, underscoring my commitment to proficiency in credit and risk management domains. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
Work History
ABSA Group Zambia
Cash Monitoring Officer
03.2021 - Current
Job overview
- In my role as a Cash Monitoring Officer, I successfully managed the Central Cash department, overseeing and ensuring strict adherence to controls for both local and foreign cash within the bank
- A key aspect of my responsibilities involved the meticulous reconciliation of all Cash accounts and Suspense accounts, contributing to the overall financial accuracy of the institution
- I proactively managed and maintained cash limits at both the Central and Branch levels, ensuring the prompt expatriation of excess cash to optimize liquidity
- Vigilantly, I monitored foreign cash holdings at Cash centres and Branches, consistently ensuring compliance with predetermined limits
- My commitment to operational excellence was evident in my daily activities, as I resolved discrepancies promptly and efficiently
- Beyond internal operations, I played a crucial role in supplying cash, both local and foreign, within agreed Service Level Agreements (SLAs)
- Engaging with Partner Banks in cash swaps further demonstrated my strategic approach to cash management, fostering collaborative relationships for mutual benefit
- An integral part of my recognition within the organization was receiving two distinguished COO awards
- The first was the Rising Star award, acknowledging my rapid and impactful contributions to the department
- The second was the Service Delivery award, underscoring my commitment to maintaining high standards in operational efficiency and customer service
- Additionally, I consistently evaluated daily cash levels to meet short-term operating needs, and my role extended to generating comprehensive Monthly, Weekly, and Daily Management Information (MI) reports, providing valuable insights for informed decision-making at both operational and strategic levels.
ABSA Group Zambia
KYC Authorizer
01.2019 - 01.2021
Job overview
- In my role, I was responsible for capturing comprehensive account details for both individual customers and entities as part of the onboarding process
- This involved meticulous documentation and adherence to KYC compliance standards
- I efficiently received and executed customer instructions received from Relationship Managers, ensuring that all details were confirmed as KYC compliant before proceeding with account opening
- Additionally, I played a key role in executing instructions, including amendments to accounts, and updating customer information on relevant systems
- My commitment to accuracy extended to performing quality assurance on all New to Bank accounts, contributing to a high standard of service delivery
- My dedication and risk-taking attitude were recognized through two prestigious COO awards, one for outstanding service delivery and another for being a proactive risk-taker
- Furthermore, my responsibilities extended to generating both daily and monthly Management Information (MI) reports on all accounts, providing valuable insights for informed decision-making
- Another facet of my role involved the meticulous reconciliation of Suspense Accounts, ensuring financial accuracy and compliance within the organization.
ABSA Group Zambia
Customer Service Advisor
01.2012 - 01.2019
Job overview
- In my dual role as Vault Custodian and Customer Service Advisor, I played a key role in ensuring smooth banking operations
- Daily, I assisted customers in person and over the phone with account transactions, providing reliable information and directing them to relevant services
- Actively promoting bank products, I addressed inquiries, informed customers of promotions, and facilitated a personalized experience by connecting them with branch representatives
- As the Vault Custodian, I meticulously managed cash transactions, reconciling the drawer, counting currency, and maintaining financial integrity
- I adhered to stringent security procedures, participating in dual-control functions, customer traffic surveys, and aiding in proof certification
- Upholding confidentiality, I contributed to maintaining customer trust and safeguarding the bank's operations
- Beyond individual tasks, I actively contributed to team efforts, ensuring seamless task completion
- My dual role allowed me to blend operational efficiency with a customer-centric approach, enhancing the overall banking experience while upholding high standards of integrity and security.
FINCA Zambia
SME Client Relations Manager
04.2012 - 12.2012
Job overview
- As a lending advisor, I provided clients with expert guidance on the risks and benefits of alternative lending solutions
- My role involved developing loan applications through a thorough evaluation of applicant information, tailoring solutions to clients' financial goals
- Actively participating in the Credit Committee, I contributed to decision-making processes
- I also monitored the performance of disbursed loans, ensuring compliance
- A notable achievement was disbursing a business loan within 24 hours of application, highlighting my efficiency in meeting urgent financial needs
- Throughout, I prioritized confidentiality, maintaining trust with clients.
Education
ZIBFS
Professional Certificate in Risk Management
Texila American University
Bachelor of Science Degree in Business Administration
CFI
Certification in Financial Modeling and Valuation Analysis (FMVA)
Zambia Centre for Accountancy Studies
Diploma in Banking and Finance
Zambia Center for Accountancy Studies
Certificate in Banking and Finance
Chililabombwe High School
Grade Twelve School Certificate
Continuous Professional Development Programs Accolades
- COO Award Rising Star, 2022
- Best Service delivery, 2020, 2021
- Overall bank Risk Taker-Barclays Bank Zambia, 2019
- Best Graduating Student-Zambia Institute of Banking and Financial Service, 2012
Skype Id
Sydney.Mutawa
Skills Attributes And Core Competencies
- Budgeting and Forecasting
- Customer service
- Team Collaboration
- Reading Financial Statements
- Operations management
- Financial Analysis
- Risk Management
- Negotiation skills
- Ability to work under tight deadlines
- Customer relationship Management
- Data analysis and Interpretation
- Credit Analysis
- Planning skills
- Microsoft Excel
- Team Leadership
- Time management
Personal Information
Nationality: Zambian
References
- Mr. Job Milambo Ng'andu, Financial Crime Risk Manager ABSA Bank, 0976745618, job.ngandu@absa.africa
- Miss Rudo Mwesha, Branch Manager ABSA BANK NDOLA, 0977-803-660, rudo.mwesha@absa.africa
- Mr. Chileshe Mulumba, SHEQ Manager Kagem Mining, 0966838080, chilemulumba@gmail.africa
Timeline
Cash Monitoring Officer
ABSA Group Zambia
03.2021 - Current
KYC Authorizer
ABSA Group Zambia
01.2019 - 01.2021
SME Client Relations Manager
FINCA Zambia
04.2012 - 12.2012
Customer Service Advisor
ABSA Group Zambia
01.2012 - 01.2019
ZIBFS
Professional Certificate in Risk Management
04.2023
Texila American University
Bachelor of Science Degree in Business Administration
04.2022
CFI
Certification in Financial Modeling and Valuation Analysis (FMVA)
04.2022
Zambia Centre for Accountancy Studies
Diploma in Banking and Finance
04.2012
Zambia Center for Accountancy Studies
Certificate in Banking and Finance
04.2011
Chililabombwe High School
Grade Twelve School Certificate
04.2007
Availability
See my work availability
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