Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sydney Mwiinga

Sydney Mwiinga

Summary

Accomplished Driver Supervisor and Direct Sales Representative at Nosmas Import and Export, with a proven track record in fuel efficiency optimization and strong leadership abilities. Enhanced customer satisfaction by 30% at Zanaco Bank through effective problem-solving and advanced driving techniques. Skilled in vehicle maintenance and delivering compelling sales presentations, consistently achieving high conversion rates.

Overview

17
17
years of professional experience

Work History

Driver Supervisor

Nosmas Import and Export
07.2017 - Current

Driver

Nosmas Import and Export
07.2017 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Caregiver

Ingrid's Nursing Home
10.2012 - 10.2014
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Call Center Representative

Zanaco Bank
01.2010 - 01.2012
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Direct Sales Representative

Zanaco Bank
01.2008 - 01.2010
  • Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.

Education

Grade 7 School Certificate -

Nothmead Primary School

Grade 9 School Certificate -

Arakan Secondary School

Advanced Certificate Level 3 - Chartered Institute of Purchasing And Supply

Zambia Institute of Management (Zamim)
02.2005

Grade 12 School Certificate -

David Kaunda Technical School
2000

Skills

  • Vehicle maintenance knowledge
  • Strong leadership abilities
  • Fuel Efficiency Optimization
  • Advanced Driving Techniques

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.

Timeline

Driver Supervisor

Nosmas Import and Export
07.2017 - Current

Driver

Nosmas Import and Export
07.2017 - Current

Caregiver

Ingrid's Nursing Home
10.2012 - 10.2014

Call Center Representative

Zanaco Bank
01.2010 - 01.2012

Direct Sales Representative

Zanaco Bank
01.2008 - 01.2010

Grade 7 School Certificate -

Nothmead Primary School

Grade 9 School Certificate -

Arakan Secondary School

Advanced Certificate Level 3 - Chartered Institute of Purchasing And Supply

Zambia Institute of Management (Zamim)

Grade 12 School Certificate -

David Kaunda Technical School

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Sydney Mwiinga