Sylvia Tembo
Lusaka,09
Summary
Dedicated and results driven professional with a Bachelor's degree in Public Administration. Good understanding of human resources management and and talent management cycle. Seeking to leverage expertise in human resource management and passion for employee development to contribute to organizational success and drive positive change
Overview
10
10
years of professional experience
Work History
Registry Clerk
Ministry Of Water Development And Sanitation
05.2023 - Current
- Compile and update employee records (hard and soft copies)
- Assist in coordinating on boarding process for new hires, orientation programs, paperwork, and training schedules
- Respond to employee inquiries, providing guidance on HR policies and procedures
- Assist in administration of benefits, payroll processes, and employee leave management
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
Registry Clerk
Ministry of Green Economy and Environment
01.2023 - 05.2023
- Managed employee records, ensuring accuracy and compliance with relevant regulations
- Prepared orientation program for newly appointed staff
- Maintained appropriate records to ensure confidentiality regarding personnel activities and personnel data
- Collaborated with cross-functional departments to address HR and administrative-related issues, fostering positive work environment.
- Assisted with day to day operations, functions and duties of human resource department to ensure headquarters operates on effective and efficient central registry to support services of other departments
Accounts Clerk (Administrative Transfer)
Ministry of Health, Ndola Teaching Hospital
08.2015 - 06.2022
- Maintenance of accounting documents to facilitate proper management of financial transactions and resources
- Prepared and reconciled financial reports on monthly basis
- Provided accounting and clerical support to accounting department
- Performed miscellaneous jobs related duties as assigned
Registry Clerk
Ministry of Health, Ndola Teaching Hospital
04.2015 - 08.2015
- Provided clerical support to all employees ensuring accurate and proper record keeping of employee information
- Ensured meticulous implementation of payroll and benefits administration
- Assisted in orientating of new employees and coordinating training schedules
- Processed and handled information and documents to maintain access to and security of database and record management system
- Provided technical support to managers in matters related to resourcing, terminations, employee relations, grievance and disciplinary management
- Assisted in performance management processes
- Ensured confidentiality of all personnel, and employment records
- Communicated HR and organizational policies and procedures
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
- Ensured compliance with legal requirements, adhering to strict confidentiality and privacy policies.
Registry Clerk
Ministry of Community Development Mother and Child (KDHO)
08.2014 - 04.2015
- Maintained institutions central registry system including storing, arranging, identifying and classifying records
- Maintained tracking system for all types of leaves for all employees
- Assisted in on boarding process
- Ensured compliance with legal requirements, adhering to strict confidentiality and privacy policies.
- Managed sensitive documents securely, ensuring proper storage and disposal procedures were followed.
Education
Master of Arts - Human Resources Management
University of Zambia
Lusaka05.2025
Bachelor of Science in Public Administration - Public Administration
University of Lusaka
Lusaka01.2010
Advanced Diploma in Business Management - Business Administration And Management
Evelyn Hone College
Lusaka10.2010
Personal Qualifications
- 2019, University of Zambia, Master of Science in Human Resource Management
- 2010, University of Lusaka, Bachelor of Science in Public Administration
- Evelyn Hone College, Advanced Diploma in Business Management
Other Professional Qualification
- 2005, University of Zambia, Ridgeway Campus, Social Work Certificate
- 2001, Copperbelt University, Business Management
Professional Registration And Membership
- Zambia Archives and Records Management Association (ZARMA)
- Zambia Institute of Human Resource Management (ZIHRM)
Knowledge And Skills
- Conversant with labor legislations related to human resources and employee management
- Ability to maintain confidentiality in a professional manner
- Strong attention to detail and accuracy
- Ability to complete a variety of tasks in an efficient manner
- Team player
- Excellent interpersonal and influencing skills
- Sober character, ethical and capable of working independently
Key Performance Areas
- Provide comprehensive HR administrative support
- Maintain and update employee records
- Preparing data for payroll runs
- Coordinating learning and development activities
- Support the implementation of HR systems or database
- Screen resumes and job applications
- Assist with delivering core HR processes like onboarding, hiring, terminations, retirements, and program operations including benefits, compensation and performance management.
Activities
- Factors impacting on health workers retention in public hospitals: A case study of Ndola Teaching Hospital, Ongoing, University of Zambia
- The role of decentralization in enhancing service delivery by local authorities. A case study of Chibombo District., 2019, University of Lusaka
- The impact of training on employee performance. A case study of Barclays Bank Zambia Limited, 2010, Evelyn Hone College
References
- Mr. Mwansa Netson, Assistant Human Resource Officer, Ndola Teaching Hospital, NDOLA, +260 977 982802, mwansachishala16@gmail.com
- Mr. Brian Ntentabunga, Principal ICT Officer, Ministry of Green Economy and Environment, Corner of Nationalist and John Mbita Roads, LUSAKA, 30147, +260 967 325218, brian.ntentabunga grz.gov.zm
- Edah Nauluta, Senior Registry Officer, Ministry of Water Development and Sanitation, Elunda 2, LUSAKA, +260973467200, enauluta@gmail.com
Timeline
Registry Clerk
Ministry Of Water Development And Sanitation
05.2023 - Current
Registry Clerk
Ministry of Green Economy and Environment
01.2023 - 05.2023
Accounts Clerk (Administrative Transfer)
Ministry of Health, Ndola Teaching Hospital
08.2015 - 06.2022
Registry Clerk
Ministry of Health, Ndola Teaching Hospital
04.2015 - 08.2015
Registry Clerk
Ministry of Community Development Mother and Child (KDHO)
08.2014 - 04.2015
Master of Arts - Human Resources Management
University of Zambia
Bachelor of Science in Public Administration - Public Administration
University of Lusaka
Advanced Diploma in Business Management - Business Administration And Management
Evelyn Hone College
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