TAALUMBA KAUNDA
LUSAKA,Zambia
Summary
19 years’ experience in retail, sales, marketing, customer relations and business management; displayed entrepreneurship skills, determination and capability to drive change. Self-driven, thrive on excellence, have and very keen to gaining practical experience in various industries. I proactively develop a strong and dependable team work ethic in all my duties.
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
25
25
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
Work History
1st Store manager
LCwaikiki Retail Zambia
Lusaka
09.2021 - Current
- Managed daily store operations and ensured adherence to company standards.
- Supervised and trained staff to enhance customer service skills.
- Developed promotional displays to attract customers and boost sales.
- Monitored inventory levels and coordinated stock replenishment activities.
- Implemented visual merchandising strategies to enhance store appearance.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Conducted regular staff meetings to communicate updates and motivate teamwork.
- Analyzed sales trends and adjusted strategies for improved performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Established store tactics and strategies to achieve operational performance and sales goals.
Retail Manager
Flemingo International
11.2018 - 01.2020
- Managing the team at the location which includes setting target, defining roles, delegating responsibilities, manage roaster, train, motivate & follow-up on target achievement.
- Managing Sales, Customer service & Marketing.
- Ensure good coordination with the Customs Department & Port Officials.
- Ensure availability of sufficient stocks on the shelf & in the pipeline, at all times, with sufficient shelf-life for applicable products.
- Maintaining Shop cleanliness & Visual Merchandising as per Merchandise Manual.
- Educate staff about the software for billing / cash / stock reports.
- Ensure correctness of all currency at the till & in the safe – match with invoices.
- Ensure Stock & Sale / Bond Registers are updated daily and cross checked against invoices.
- Monitor expiry of the bonds & apply for extension within the set time-frame.
- Ensure all bonds are live at all times in the shop & ware-house.
- Check & control of stock at Warehouse & Shop at all times.
- Prepare orders as per requirement and analysis of sales.
- Track Sales figures against pre-set targets and increasing sales volume.
- Coordinate with all functions in other lines of businesses.
- Monitor the validity of any licenses/concession letters.
- Monitor the validity of the Customs License and Bank Guarantee against stocks in the shop.
- Ensure availability of valid insurance coverage for Fire, Burglary, Theft & Natural Calamities.
- Ensuring availability of Insurance for Customs Duty in favour of the Commissioner of Customs and Insurance for the cost of goods in shop & warehouse in favour of the company.
Store Manager
Edgars East Park Mall
Lusaka
01.2012 - 01.2016
- 2500sqm store and a team of 20 staff at R30 million MAT.
- Created business Focus and trade readiness on a daily basis.
- Lead training sessions and managed compliance.
- Assess external business environment and conduct competitive assessments.
- Check visual standards checklist and coach where necessary.
- Focus on growing the business KPIs on a month on month assessment.
- Manage the stores Profit and Loss to maintain profitability across all lines.
- Checked Stockroom productivity and pipeline processes.
Store Operations Manager
Edcon, Edgars Levy Park Mall
Lusaka
01.2010 - 01.2012
- Joined Edcon as operations manager for their first Edgars store in Zambia.
- Lead a team of 30 staff in a 3000sqm store.
- Responsibilities entailed training of staff from inception of the business.
- Participated in management meeting for business focus and planning.
- Identified as a training Co-pilot and up skilled on training and coaching to date.
- Managed weekly promotions readiness and execution.
- Managed Customer service and training.
- Staff scheduling and coverage of high service areas.
Store Manager
The Foschini Group, Fashion Express
Lusaka
01.2010 - 01.2012
- Worked as store manager with The Foschini group for two and a half years and reported to the Area manager.
- Responsibilities included the running of the day to day business.
- Training of staff to understand the brand and it expectations.
- Managing the stores financial health by reducing expenditure to increase bottom line profitability.
- Scheduling of staff and managing one on one assessment of staff on a quarterly basis.
- Weekly admin checks to make sure expenses are in line.
- Sales reporting on stock issues and create strategic ideas to boost slow selling departments.
- Monthly business assessment and feedback.
Sales Assistant
The ‘W’ Store (Woolworths)
Harare, ZW
12.2000 - 08.2009
- Trained and worked as a sales assistant and cashier under the supervision of a pay point controller and floor supervisor.
- Promoted to pay point controller after extensive training and experience.
- Working as a pay point controller strengthened my customer service skills due to the daily interaction with clients as well as my ability to work as a team with other members of staff.
- Experience obtained included: training cashiers, authorizing transactions, weekly reporting, control of stationary, control of product standards.
- Promoted to sales floor supervisor due to my excellent customer service and accuracy.
- Experience obtained included: training skills, weekly reporting on sales targets for management meetings, interviewing skills, supervision of sales staff and sales floor standards, product and service control.
- Promoted to senior sales floor supervisor and served as senior sales floor supervisor till closure of the store.
Education
Ordinary Level -
Mabelreign Girls High School
Harare, ZWSome College (No Degree) - Sales And Marketing
Speccis College
Harare, ZimbabweSkills
- Team management
- Sales analysis
- Inventory control
- Visual merchandising
- Customer service
- Budget management
- Retail operations
- Compliance management
- Staff training
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Leadership development
- Merchandising operations
- Staff management
- Operations management
- Team training and development
- Cash management
- Merchandising oversight
- Business administration
- Employee scheduling
- Department inspection
- Customer service delivery
- Loss prevention
- Store operations
- Merchandising strategy
- Staff recruitment
- Store growth planning
- Team Training
- Performance evaluation and monitoring
- Staff scheduling
- Direct sales
- Organizational skills
- Active listening
- Recruitment
Certification
Certificate in First Aid
Languages
- Nyanja
- Shona
- Basic Bemba
- Advanced English
- Nyanja
- Shona
- Basic Bemba
References
- Mr. Kennedy Dzaguma, General Manager - Truworths Store Zambia, +260211255129
- Mrs. Elizabeth Maradze, General Manager - Woolworths Zambia, +260974185132
- Oliver Simunika, Regional Manager - Jet Store Lusaka, +260966758291
- Charity Mantanyani, +260977208036, Personal Reference
Hobbies and Interests
- Extreme sports
- Cooking
- Current Affairs
Value Proposition
19 years’ experience in retail, sales, marketing, customer relations and business management; displayed entrepreneurship skills, determination and capability to drive change. Self-driven, thrive on excellence, have and very keen to gaining practical experience in various industries. I proactively develop a strong and dependable team work ethic in all my duties.
Personal Information
- ID Number: 590825/52/1
- Date of Birth: 09/01/87
- Gender: Female
- Nationality: Zambian
Languages
English
First Language
Timeline
1st Store manager
LCwaikiki Retail Zambia
09.2021 - Current
Retail Manager
Flemingo International
11.2018 - 01.2020
Store Manager
Edgars East Park Mall
01.2012 - 01.2016
Store Operations Manager
Edcon, Edgars Levy Park Mall
01.2010 - 01.2012
Store Manager
The Foschini Group, Fashion Express
01.2010 - 01.2012
Sales Assistant
The ‘W’ Store (Woolworths)
12.2000 - 08.2009
Ordinary Level -
Mabelreign Girls High School
Some College (No Degree) - Sales And Marketing
Speccis College