TAMARA NZIMAH
Lusaka,09
Summary
Devoted and Attentive Community Care Worker who finds fulfillment in helping people live a healthy and happy life by using life based experiences and background experience in the Health Care industry. Hardworking individual with compassionate nature and first-rate interpersonal skills. Committed to delivering highest standards of one-to-one care to meet clients needs.
Overview
4
4
years of professional experience
Work History
Community Care Worker
USAID Project - CIDRZ
04.2022 - 07.2023
- Enhanced client well-being by providing personalized care and support in their homes.
- Contributed to the improvement of community health by conducting regular home visits and assessments.
- Promoted independence among clients through tailored assistance with daily living tasks.
- Enabled timely medical interventions by monitoring vital signs, medication compliance, and reporting changes in client conditions.
- Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
- Facilitated access to community resources and services by connecting clients with appropriate agencies or organizations.
- Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination.
- Worked with clients' families to provide recommendations and advice on proper care.
- Identified social, economic, recreational and educational services in community to meet clients' needs.
- Used DHIS2 Software to report and document clients activities and progress.
- Helped vulnerable individuals navigate complex healthcare system.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
- Addressed patient concerns and provided support to vulnerable demographics.
- Created and distributed health-related education materials to improve program awareness.
Cashier
Pizza Hut Zambia
07.2019 - 06.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Certificate - Care Certificate
CPD Online College
United Kingdom03.2023
High School Diploma -
Rephidim Institute
Lusaka, Zambia12.2008
Skills
- Healthcare navigation
- Basic Housekeeping
- Personal care assistance
- Empathy and compassion
- Adaptability and flexibility
- Effective communication
- Nutrition support
- Microsoft Office Proficiency
- Caring and Patient Companionship
- Documentation and Recordkeeping
Affiliations
- Cooking
- Taking long walks
- Cleaning
- Gardening
Languages
English
Full Professional
Software
Microsoft Office
References
References available upon request.
Timeline
Community Care Worker
USAID Project - CIDRZ
04.2022 - 07.2023
Cashier
Pizza Hut Zambia
07.2019 - 06.2020
Certificate - Care Certificate
CPD Online College
High School Diploma -
Rephidim Institute
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