Tamara Thonse Kaleya
Chingola,Zambia
Summary
Accomplished professional with extensive expertise in cash handling, budgeting, and financial analysis. Demonstrates strong decision-making capabilities and resilience in high-intensity environments, ensuring adherence to hygiene standards and effective supply chain management. Proficient in customer relationship management and fluent in point-of-sale systems, delivering exceptional service and financial reporting. Committed to leveraging skills in financial management and customer service to drive organisational success.
Overview
2
2
years of professional experience
2039
2039
years of post-secondary education
Work History
Shop manager/Human Resource Manger
Serene Beauty Hub by Liney Resources Limited
Chingola
05.2024 - Current
- Enhanced customer service by training staff in effective communication and problem solving.
- Led team meetings effectively, facilitating open communication amongst staff members,.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Provided insightful product knowledge to customers, enhancing their experience,
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
Farm manager
Liney Farms By Liny Resources
Chingola
05.2023 - Current
- Coordinated with suppliers and customers, improved supply chain efficiency.
- Handled administrative tasks efficiently, kept accurate records of all operations.
- Developed crop rotation plans for enhanced soil fertility.
- Monitored pest and disease outbreaks with proactive measures, minimised crop loss significantly.
- Oversaw livestock feed management; ensured appropriate nutritional intake across all species.
- Prepared annual budgets to manage farm finances effectively.
- Trained farm staff for increased productivity and skill development.
- Ensured farm safety, reduced accidents on the field.
Education
Bachelor of Business Administration - Business Administration
The Zambia Catholic University
Zambia 04.2001 - 11.2021
Short Course in Humn Resource Management - Human Resource Managemnt
The University of Cape Town
04.2017 - 07.2017
Certificate of Competence - Pastel Accounting
NECOR
Skills
- Cash handling experience
- Able to handle pressure
- Hygiene standards adherence
- Budgeting and financial analysis
- Decision-Making capability
- Supply chain understanding
- Resilience in high-intensity environments
- Demonstrated flexibility
- Customer relationship
- Fluent in point-of-sale systems
- Financial reporting
Timeline
Shop manager/Human Resource Manger
Serene Beauty Hub by Liney Resources Limited
05.2024 - Current
Farm manager
Liney Farms By Liny Resources
05.2023 - Current
Short Course in Humn Resource Management - Human Resource Managemnt
The University of Cape Town
04.2017 - 07.2017
Bachelor of Business Administration - Business Administration
The Zambia Catholic University
04.2001 - 11.2021
Certificate of Competence - Pastel Accounting
NECOR
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