TAONGA KACHALI
Ndola
Summary
Dynamic and solutions-focused IT Officer with comprehensive hands-on experience in hardware and software repair, website development, and IT infrastructure management. Skilled in diagnosing, repairing, and maintaining computer systems and peripherals to ensure optimal performance across organizational operations. Proven ability to troubleshoot and resolve technical issues efficiently, minimizing downtime and enhancing productivity. Experienced in installing, configuring, and supporting a wide range of software systems including SAP, Microsoft Office 365, and custom enterprise platforms. Capable of performing regular updates, system backups, and user account management using tools such as Active Directory and Exchange Control Panel (ECP). Adept at maintaining departmental databases and managing IT asset inventories for accurate tracking and accountability. Proficient in full-cycle website development, from design to deployment, with a focus on creating responsive and secure websites for business and e-commerce platforms. Demonstrated ability to integrate online payment systems and implement customer support features, ensuring seamless digital user experiences. In addition to technical expertise, experienced in preparing bid tender documents, managing online submissions via the E-GP Zambia platform, and handling supplier registration processes. Well-versed in procurement documentation and compliance requirements for public and private sector tenders. Highly organized, self-motivated, and able to communicate technical concepts clearly to nontechnical users. Committed to continuous learning and staying up to date with emerging technologies, while delivering effective and reliable IT support in fast-paced environments. Recognized for strong problem-solving abilities, attention to detail, and a collaborative approach to achieving organizational goals.
Overview
2
2
years of professional experience
Work History
IT Technician
Natkos Distributors Limited
Ndola
07.2024 - Current
- Led the maintenance and optimization of office IT infrastructure, ensuring seamless operations.
- Installed, configured, and managed both hardware and software solutions to enhance efficiency.
- Provide technical support and troubleshooting to ensure system reliability and user satisfaction.
- Assist in cyber security initiatives to protect organization data and mitigate risks.
- Design and develop e-commerce and business websites, integrating secure payment system and customer functionalities.
- Preparation of bid tender document and submit them on EGP system.
- Contribute to the development of e-service platforms, improving accessibility and digital inclusion.
- Maintained IT Inventory and ensured the proper Functioning of office equipment.
- Conduct product knowledge to the end users on different IT accessories and equipment.
- Prepare and submit daily work schedules, weekly work plans, monthly report and quarterly reports.
Computer Teacher (Part-Time)
Algorithmics International School of Programming
Lusaka
03.2024 - 07.2024
- Delivered digital literacy lessons on computer basics, internet use, and cybersecurity awareness.
- Taught students problem-solving skills through the 'Coding Knight' program.
- Managed the student management system for tracking attendance, performance, and assessments.
ICT Officer Intern
Ministry of Home Affairs and Internal Security
Lusaka
11.2023 - 07.2024
- Supported network troubleshooting and configuration tasks.
- Worked with Active Directory and Exchange Control Panel (ECP) for account and access management.
- Maintained departmental databases and ICT equipment inventories.
- Installed software including SAP and Microsoft Office 365; assisted in setting up INRIS user accounts.
- Performed hardware diagnostics and maintenance.
Education
Bachelor of Information Technology -
Zambia University College of Technology
Ndola, Zambia10.2023
Certificate in Information and Communication Technology -
Evelyn Hone College
Lusaka, Zambia08.2019
General Certificate of Education (GCE) -
Nelson Mandela Secondary School
01.2018
Skills
- Technical troubleshooting (hardware, software, and network)
- End-user support and training
- Computer hardware maintenance and repair
- Networking technologies and protocols
- Programming: C, Python, Java
- Software: MS Office 365, SAP
- Web development & e-commerce integration
- IT asset and inventory management
- Time management & multitasking
- Strong communication skills
- Team collaboration & independent work
- Adaptability in fast-paced environments
- Analytical thinking & problem-solving
- Tendering, preparations and submissions
- Supply registrations and submission
- Self - discipline and Professionalism
- Excellent daily, weekly, monthly and quarterly planning skills
References
- Mrs. Faith J. Kalaba, Assistant Director Human Resource, Natkos Distributors Limited, faithkjere@gmail.com, +260 972 300 165
- Ms. Mwila M. Chongwe, ICT Officer, Ministry of Home Affairs and Internal Security, Mwila.chongwe@mohais.gov.zm, +260 977 630 886
- Ms. Alliness Phiri, School Administrator, Algorithmics International School of Programming, +260 770 952 525
Timeline
IT Technician
Natkos Distributors Limited
07.2024 - Current
Computer Teacher (Part-Time)
Algorithmics International School of Programming
03.2024 - 07.2024
ICT Officer Intern
Ministry of Home Affairs and Internal Security
11.2023 - 07.2024
Bachelor of Information Technology -
Zambia University College of Technology
Certificate in Information and Communication Technology -
Evelyn Hone College
General Certificate of Education (GCE) -
Nelson Mandela Secondary School