Taonga Tembo
Sales representative
Lusaka
Summary
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Simbisa Brands (Vasilis).
07.2023 - Current
- Restocked and organized displays in front of house.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Operated POS cash register and equipment to collect payments and issue receipts.
- Quickly and accurately counted drawers at start and end of each shift.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Brand Ambassador
Ignited Brandz Zambia
10.2022 - 03.2023
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Reviewed and implemented new company initiatives and executed product activations.
- Conducted consumer surveys and analyzed purchasing trends.
Salesperson
Wardrobes Daries Boutique
04.2022 - 10.2022
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to build relationships with customers and built potential for additional sales.
Brand Ambassador
Akulu Advertisement
09.2021 - 01.2022
- Placed new and existing brand products in competitive retail locations.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Conducted consumer surveys and analyzed purchasing trends.
Education
Certificate In Microsoft Word,Microsoft Excel And Quickbooks -
Keston Computing And Business College
Lusaka Zambia 01.2023
Full Grade 12 Certificate -
City of Hope Secondary School
Lusaka Zambia 11.2019
Skills
- Cashier training
- Customer Service
- Punctual and Reliable
- Cash Handling
- POS System
- Adaptability and Dependability
- Team Leadership
Languages
English, Nyanja, Conversational Bemba
Beginner (A1)
Timeline
Cashier Team Lead
Simbisa Brands (Vasilis).
07.2023 - Current
Brand Ambassador
Ignited Brandz Zambia
10.2022 - 03.2023
Salesperson
Wardrobes Daries Boutique
04.2022 - 10.2022
Brand Ambassador
Akulu Advertisement
09.2021 - 01.2022
Certificate In Microsoft Word,Microsoft Excel And Quickbooks -
Keston Computing And Business College
Full Grade 12 Certificate -
City of Hope Secondary School
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