Tawana Macwani Msusa

Managed the HR environment across Zambia, Botswana, and Malawi, enhancing client satisfaction.

Client Profile.

• Morehouse School of Medicine.
• Charles R. Drew University
• The Hunger Project.
• The Kaizen Company.
• Phibro Animal Health Corporation.
• Sarita Minerals.
• Nathan Inc.
• PIL Zambia, Malawi, and Botswana.
• Africa Deployment Solutions.
• Cure International

Specific Duties

Management of HR Environment

• Developed strategic plans to align departmental goals with company objectives.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Supported clients with HR practice development.
• Handled high-level executive recruitments for clients in various private sectors, and USAID/PEPFAR-funded organizations.
• Providing a conducive environment that attracts and retains talented staff through continuous employee engagement, and supporting staff development.
• Developed hiring and recruitment tools to ensure a transparent and fair hiring process for selecting candidates on the basis of merit and relevance to the job requirements.
• Planned recruitments on behalf of clients, and organized onboarding activities for newly hired employees.
• Management of performance management systems, and alignment to reward and/or discipline of employees.
• Oversaw all staff and client objectives to install knowledge of current laws, local regulations, and compliance requirements.
• Managed recurring HR processes such as payroll, leave management, contract preparation, employee-related statutory submissions, and updating of HR personnel files.
• Managed internal communications, correspondence, and record tracking.

Training and Development.

• Developed and implemented employee training programs to enhance skills and knowledge.
• Facilitated workshops to promote team collaboration and communication.
• Coordinate efforts with HLB International to advance knowledge development initiatives, encompassing seminars, workshops, and courses.
• Serve as liaison with ZICA and ACCA to maintain status as approved employer by ensuring staff compliance with CPD requirements
• Established relationships with external vendors for training services or products needed by the organization.
• Managed performance evaluations to ensure staff development and support.
• Conducted needs assessments to identify training gaps within the organization.
• Oversaw compliance training to meet regulatory and company standards.
• Facilitated onboarding sessions for new hires to ensure smooth integration into the company.

Finance and Operations.

• Performed day-to-day financial transactions, including payment processing, and reconciliations.
• Day-to-day monitoring of cash flows to ensure a smooth flow of operations.
• Oversaw payroll services for over 300 employees, successfully, on a monthly basis.
• Managing vendor relationships: sourcing suppliers, and managing payments.
• Managing compliance matters in line with in-country statutory requirements.

• Supervised client payroll and HR accounts, ensuring compliance with employee regulations.
• Managed daily cash flow, tracking debtors and creditors effectively.
• Prepared internal and client contracts to streamline agreements.
• Conducted HR advisory assignments, including participation in labor dispute cases.
• Shortlisted and recruited employees and consultants for both clients and internal needs.
• Executed payroll processes, including fund wiring and employment-related tax submissions.
• Ensured timely payments for mandatory returns related to employee accounts.

• Supported budget preparation and management through input provision and expenditure tracking.
• Processed monthly financial reports, including cash books and bank reconciliations.
• Monitored financial transactions for accuracy, addressing and resolving discrepancies.
• Administered procurement of goods and services, ensuring timely payments to suppliers.
• Managed office inventory to ensure adequate supply levels and timely product ordering.
• Established and maintained physical and electronic filing systems for organizational efficiency.
• Coordinated programmatic logistics, overseeing budget administration and team activities.

• Preparation and submission of client income tax, and VAT computations and returns to ensure regulatory tax compliance.
• Processing client payroll, and submission of payroll-related statutory returns.
• Tax advice and support.
• Daily cash flows, bank reconciliations, and management accounts for BDO Zambia Tax Limited.
• Preparation of checks and payments to company suppliers.
• Filing and safekeeping of company financial documents.

• Liaised between clients and tax authorities.
• Prepared and submitted monthly tax returns on behalf of clients to ensure continued compliance with the current statutory requirements.
• Supported the work of senior-level accounting and tax preparation professionals to maximize office productivity.
• Stored copies of completed returns and related documents according to company procedures and business regulations.
• Supplied detailed tax documentation needed to submit accurate corporate and individual returns.