Teddy Chanda
Lusaka
Summary
Dynamic tax professional with a proven track record at Zambia Revenue Authority, enhancing taxpayer services through innovative education programs and effective team management. Excelled in leveraging Asycuda and Microsoft Office to streamline processes. Known for exceptional communication skills and a self-motivated approach, achieving significant improvements in customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TAX CONSULTANT (INSPECTOR) – CUSTOMER EXPERIENCE (IPM) – NDOLA SERVICE CENTRE SUPERVISOR
ZAMBIA REVENUE AUTHORITY
Ndola
03.2023 - Current
- Managing a team of tax consultants who provide direct assistance to taxpayers through a variety of channels, such as phone, email, and in person.
- Developing and implementing educational programs, resources, and outreach initiatives to help taxpayers understand their tax obligations and rights.
- Analyzing taxpayer inquiries, feedback, and data to identify areas for improvement in taxpayer services and education.
- Collaborating with other departments to ensure consistency and alignment in taxpayer services and education.
- Ensuring that the team and other internal stakeholders are up to date on changes in tax laws, regulations, and procedures to ensure that the team is properly trained and informed.
- Leveraging various communication channels, including social media, websites, and media partnerships, to disseminate taxpayer education.
- Supporting the development and delivery of tax educational content through workshops and other activities.
- Identifying staff training requirements and recommending staff for training.
- Monitoring performance metrics such as customer satisfaction, case resolution rates, response times, and taking corrective action as needed.
- Representing the Taxpayer Services and Education Department in cross-functional projects and initiatives.
- Implementing the taxpayer charter standards impacting taxpayer services and education.
- Preparing monthly reports, and any other relevant reports.
TAX CONSULTANT (INSPECTOR) – CUSTOMER EXPERIENCE (IPM)
ZAMBIA REVENUE AUTHORITY
Kasumbalesa
05.2021 - 03.2023
- Attend to customers who require issuance of extensions and exemptions on cases that are delayed
- Answer and respond to customers enquiries with reference to IBDF’s & CTEP’s
- Effectively Communicate with CPC with reference to delays and other issues as well as BSS to resolve issues that cause delays such at errors on quota codes
- Effectively attend to client complaints on matters regarding delayed confirmation of rebates, remission of duty of MV’s and configuration of tariff specific codes on ASYCUDA world
- Use ASYCUDA to assist taxpayers to locate transactions and track entries which have delayed
- Prepare monthly and weekly reports to track the statistics of activities being done
- Find and Keep a record of taxpayers attended to and if they attained a experience from services provided as well as conduct customer feedback Surveys where necessary
- Attend managerial meetings and provide inputs from a customer experience point of view
- Assist in tax compliance inspections in kasumbalesa market and chililabombwe
ASSISTANT TAX INSPECTOR – BMS (I.S.M.T.O)/ TPS
ZAMBIA REVENUE AUTHORITY
Kitwe
09.2018 - 05.2021
- Ensures timely resolution of disputes
- Provide feedback on the operations of different modules on Tax Online
- Guide taxpayers on how to submit Property transfer assessments and file different types of returns
- To plan and conduct tax audits on allocated taxpayers
- Also served within the taxpayer services department which serves as the front office where taxpayers seek advice and various services
- Reconcile taxpayer accounts
- Explain and give advice on tax issues to taxpayers
- Carry out assessments and quantifications regarding tax issues
- Registration and De-registrations
- Verification and screening of taxpayer accounts and documents to ensure compliance by taxpayers
ASSISTANT ACCOUNTANT - INTERN
ACTION AID INTERNATIONAL
Lusaka
01.2018 - 08.2018
- Company Overview: www.actionaid.org/zambia
- Assisting in various tasks under the finance department
- Reporting to the finance manager and head of finance
- Participating in tasks involving payables and receivables
- Ensuring files are placed in order
- Bank recs
- Data capture
- Vendor reconciliation
- Partner retirements
- Float retirements
- Imprest provision for staff
- Ensuring documents are in order pending payment
- Liaising with admin and providing support
- Stores management
- Assisting with admin duties when admin is away
- Preparing documents for staff travelling
- Www.actionaid.org/zambia
ASSISTANT ACCOUNTANT- INTERN
TOYOTA ZAMBIA LTD
Lusaka
06.2017 - 12.2017
- Company Overview: www.toyotazambia.co.zm
- Various tasks involving payables
- Various tasks involving receivables
- Requisitioning and assisting in creating of purchase orders
- Various tasks under the credit control department
- Stores assistant
- Attending to customers
- Ensuring all documents are present before payment
- Www.toyotazambia.co.zm
Education
Masters in Business Administration -
University of Lusaka
Lusaka, Zambia11.2024
Bachelor of Business Administration (Honors) - Banking and Finance
University of Namibia
Windhoek, Namibia01.2016
High School Diploma -
Gospel Outreach Christian Academy
Lusaka, Zambia12-2008
Primary SChool
Rhodes Park School
Lusaka, Zambia12-2003
Skills
- Ability to analyze financial statements
- Confident
- Punctual
- Excellent English communication skills
- Ability to perform presentations
- Tactful team player
- Ability to multi-task
- Computer literate
- Proficient with Microsoft Office Package
- Ability to work in dynamic environment
- Ability to work with minimal supervision
- Eager to accept responsibilities
- Willing to fulfill business objectives ethically
- Self-motivated
Nrcnumber
161421/10/1
Emailaddresses
- Teddychanda@hotmail.com
- Teddytumeo@gmail.com
References
- Chileshe Lumba, Credit Controller, Toyota Zambia, Nangwenya Road, P.O. Box 33438, Lusaka, Zambia, +260211229109, +260966220790, Lumbac@toyotazambia.co.zm, www.toyotazambia.co.zm
- Chandhla Damiano, Branch Manager, Xtenda Finance Ltd, Lusaka, Zambia, 0979140213, DamianoC@xtendafin.com
- Bright Matemba, Project Accountant, Global Platform - Action Aid Int. Zambia, 38G Kabulonga Road, P.O. Box 51407, Lusaka, Zambia, +260972215073, Bright.matemba@actionaidl.org, www.actionaid.org/zambia
Extracurricular Activities
Producing music Reading Farming Playing soccer Travelling Singing Graphic designing
Languages
- English
- Chinyanja
- Icibemba
Competenciesandskills
- Ability to analyze, manage and understand financial statements
- Confident and punctual
- Excellent English communication skills
- Ability to perform and prepare group and individual presentations
- Tactful team player and ability to multi-task
- Computer literate and proficient with Microsoft Office Package
- Ability to work in dynamic and demanding environment with minimal supervision
- Eager to accept responsibilities and gain knowledge
- Willing to do whatever it takes in an ethical manner to fulfill the objectives of the business or organization
- Self-motivated
- Knowledge of SAP & SUN packages, TaxOnline I & Taxonline II, Asycuda & TARPS
Personal Information
- Passport Number: ZN2109468
- Date of Birth: 10/16/91
- Gender: Male
- Nationality: Zambian
- Marital Status: Married
Certification
- Tax appreciation course (ZRA In house Course)
- Customs Appreciation Course (ZRA In house Course)
- Computer and online essentials (ZRA In house Course)
- ZRA Total Tax Person Course (ZRA In house Course)
- PAYE (ZRA In house Course)
- ZRA code of ethics course(ZRA In house Course)
- ZRA customer service course (ZRA In house Course)
- ZRA leadership for CSO's course (ZRA In house Course)
- ZRA service desk course (ZRA In house Course)
Timeline
TAX CONSULTANT (INSPECTOR) – CUSTOMER EXPERIENCE (IPM) – NDOLA SERVICE CENTRE SUPERVISOR
ZAMBIA REVENUE AUTHORITY
03.2023 - Current
TAX CONSULTANT (INSPECTOR) – CUSTOMER EXPERIENCE (IPM)
ZAMBIA REVENUE AUTHORITY
05.2021 - 03.2023
ASSISTANT TAX INSPECTOR – BMS (I.S.M.T.O)/ TPS
ZAMBIA REVENUE AUTHORITY
09.2018 - 05.2021
ASSISTANT ACCOUNTANT - INTERN
ACTION AID INTERNATIONAL
01.2018 - 08.2018
ASSISTANT ACCOUNTANT- INTERN
TOYOTA ZAMBIA LTD
06.2017 - 12.2017
- Tax appreciation course (ZRA In house Course)
- Customs Appreciation Course (ZRA In house Course)
- Computer and online essentials (ZRA In house Course)
- ZRA Total Tax Person Course (ZRA In house Course)
- PAYE (ZRA In house Course)
- ZRA code of ethics course(ZRA In house Course)
- ZRA customer service course (ZRA In house Course)
- ZRA leadership for CSO's course (ZRA In house Course)
- ZRA service desk course (ZRA In house Course)
Masters in Business Administration -
University of Lusaka
Bachelor of Business Administration (Honors) - Banking and Finance
University of Namibia
High School Diploma -
Gospel Outreach Christian Academy
Primary SChool
Rhodes Park School
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