Tembo Sylvia
Summary
Dynamic Registry Officer with extensive experience at the Ministry of Water Development and Sanitation, adept at managing employee records and ensuring confidentiality. Proven ability to enhance operational efficiency through meticulous attention to detail and strong interpersonal communication skills, contributing to streamlined HR processes and improved employee onboarding experiences.
Overview
11
11
years of professional experience
Work History
Registry Officer
Ministry of Water Development and Sanitation (HQ)
Lusaka
08.2024 - Current
- To support the management of employee records lifecycle functions and activities on a day-to-day basis
- Establish systems and provide monitoring mechanisms for management of incoming and outgoing mail
- Supervise and undertake effective receipt and distribution of correspondence in order to facilitate timely access to information
- Secures confidential files by ensuring that they are handled by authorized persons only
- Ensure the purpose of the registry is legibly and clearly displayed in the registry environment
- Assist with the day-to-day operations, functions and duties of the human resource department to ensure the headquarters operates on effective and efficient central registry to support the services of the other departments
Registry Clerk
Ministry of Water Development and Sanitation (HQ)
Lusaka
05.2023 - 08.2024
- Compiled and updated employee records (hard and soft copies)
- Assisted in coordinating the onboarding process for new hires, orientation programs, paperwork, and training schedules
- Responded to employee inquiries, providing guidance on HR policies and procedures
- Assisted in the administration of benefits, payroll processes, and employee leave management
Accounts Clerk (Administrative transfer)
Ministry of Health, Ndola Teaching Hospital
Ndola
08.2015 - 06.2022
- Maintenance of accounting documents to facilitate proper management of financial transactions and resources
- Prepared and reconciled financial reports on monthly basis
- Provided accounting and clerical support to the accounting department
- Performed miscellaneous jobs related duties as assigned
Registry Clerk
Ministry of Health, Ndola Teaching Hospital
Ndola
04.2015 - 08.2015
- Provided clerical support to all employees ensuring accurate and proper record keeping of employee information
- Ensured meticulous implementation of payroll and benefits administration
- Assisted in orientating of new employees and coordinating training schedules
- Processed and handled information and documents to maintain access to and security of database and record management system
- Provided technical support to managers in matters related to resourcing, terminations, employee relations, grievance and disciplinary management
- Assisted in performance management processes
- Ensured confidentiality of all personnel, and employment records
- Communicated HR and organization policies and procedures
Registry Clerk
Ministry of Community Development Mother and Child (KDHO)
Kitwe
08.2014 - 04.2015
- Maintained the institutions central registry system including storing, arranging, identifying and classifying records
- Maintained the tracking system for all types of leaves for all employees
- Assisted the team in the onboarding process
Education
Master of Science - Human Resource Management
University of Zambia
Lusaka, Zambia05-2025
Bachelor of Science - Public Administration
University of Lusaka
Lusaka, Zambia11-2019
Advanced Diploma - Business Management
Evelyn Hone College
Lusaka, Zambia03-2010
Associate of Arts - Social Work
University of Zambia, Ridgeway Campus
Lusaka, Zambia06-2005
Associate of Science - Business Management
Copperbelt University
Ndao,lCopperbelt01.2001
Skills
- Labor legislation expertise
- Confidentiality management
- Attention to detail
- Task efficiency
- Team collaboration
- Interpersonal communication
- Influencing abilities
- Ethical standards
- Independent work
Professional Registration And Membership
- Zambia Archives and Records Management Association (ZARMA)
- Zambia Institute of Human Resource Management (ZIHRM)
Knowledge And Skills
- Conversant with labor legislations related to human resources and employee management
- Ability to maintain confidentiality in a professional manner
- Strong attention to detail and accuracy
- Ability to complete a variety of tasks in an efficient manner
- Team player
- Excellent interpersonal and influencing skills
- Sober character, ethical and capable of working independently
Key Performance Areas
- Provide comprehensive HR administrative support
- Maintain and update employee records
- Preparing data for payroll runs
- Coordinating learning and development activities
- Support the implementation of HR systems or database
- Screen resumes and job applications
- Assist with delivering core HR processes like onboarding, hiring, terminations, retirements, and program operations including benefits, compensation and performance management.
References
- Mr. Mwansa Netson, Assistant Human Resource Officer, Ndola Teaching Hospital, Postal agency, Ndola, +260 977 982802, mwansachishala16@gmail.com
- Mr. Brian Ntentabunga, Principal ICT Officer, Ministry of Green Economy and Environment, Corner of Nationalist and John Mbita Roads, Lusaka, 30147, +260 967 325218, brian.ntentabunga@grz.gov.zm
- Edah Nauluta, Senior Registry Officer, Ministry of Water Development and Sanitation, Elunda 2, Tito Road, Lusaka, +260 973 467200, enauluta@gmail.com
Other Professional Qualifications
- 05/2005, Social Work Certificate, University of Zambia, Ridgeway Campus
- 05/2001, Business Management statement of results, Copperbelt University
Activities
- Factors impacting on health workers retention in public hospitals: A case study of Ndola Teaching Hospital, Ongoing, University of Zambia
- The role of decentralization in enhancing service delivery by local authorities. A case study of Chibombo District., 05/2019, University of Lusaka
- The impact of training on employee performance. A case study of Barclays Bank Zambia Limited, 05/2010, Evelyn Hone College
Timeline
Registry Officer
Ministry of Water Development and Sanitation (HQ)
08.2024 - Current
Registry Clerk
Ministry of Water Development and Sanitation (HQ)
05.2023 - 08.2024
Accounts Clerk (Administrative transfer)
Ministry of Health, Ndola Teaching Hospital
08.2015 - 06.2022
Registry Clerk
Ministry of Health, Ndola Teaching Hospital
04.2015 - 08.2015
Registry Clerk
Ministry of Community Development Mother and Child (KDHO)
08.2014 - 04.2015
Master of Science - Human Resource Management
University of Zambia
Bachelor of Science - Public Administration
University of Lusaka
Advanced Diploma - Business Management
Evelyn Hone College
Associate of Arts - Social Work
University of Zambia, Ridgeway Campus
Associate of Science - Business Management
Copperbelt University