Henry Mwanabaleya
Ndola
Summary
Results-driven Senior Sales Representative with a proven track record of high productivity and efficiency in task completion. Expertise in strategic planning, customer relationship management, and market analysis drives successful outcomes in fast-paced environments. Exceptional communication, negotiation, and problem-solving skills facilitate the establishment of sustainable relationships with clients and stakeholders globally. Committed to leveraging these competencies to enhance sales growth and maximize client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Sales Representative
SELECTED SUPPLIES Ltd
06.2022 - Current
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Established long-term relationships with key accounts by providing superior service levels.
- Listened to customer needs to identify and recommend best products and services.
- Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies.
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Ensured consistent communication with clients by managing customer and sales information database.
- Closed sales on deals previously deemed unsalvageable.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Coached junior staff members on effective communication techniques when dealing with customers.
- Maintained accurate records of sales activity including customer contacts, orders, quotes, and payments.
- Negotiated terms of sale with customers to maximize profits.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Administrative and Logistics manager
PABS CIVIL AND ROADS
06.2021 - Current
- Work collaboratively with customers and staff at various levels.
- Create and enforce effective policies and procedures for entire team on projects.
- Maintain high standards of internal and external customer service through employee training and motivation and ensuring customer satisfaction.
- Lead and manage projects to support company efforts and plans.
- Manage budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Manage multiple small and large-scale projects in cross-functional environment.
- Consistently meet company and department objectives within budget and time constraints.
- Coordinating with freight forwarders to expedite international shipments.
- Developing and maintaining systems and processes to move domestic and international freight at best cost to achieve business objectives.
- Document and process transactions and accurately administered sales orders.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Managing purchases by making initial assessments, selecting suppliers and meeting support requirements.
- Managing high-performing team of workers to enhance quality.
Senior Sales Rep and Admin
HENRED FRUEHAUF
01.2017 - 03.2021
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies.
- Maintained database of customer and sales information.
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
- Reduced process lags by training employees on sales strategies, protocols and best practices.
- Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
Procurement and Stores Controller Intern
ZAMBIA RAILWAYS LIMITED
01.2015 - 01.2016
- Stock Taking and Data entry
- Managed inventory and stock levels in coordination with purchasing and receiving department.
Administrative Assistant Intern
KABWE DISTRICT ADMINISTRATION OFFICE
03.2013 - 08.2013
- Kabwe Assisting the District, District Administration office (Intern)
- Generated office correspondence and reports.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Scheduled appointments and events and coordinated venue space and catering services.
- Maintained appointment and event calendars for executives and department heads.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Purchasing Intern
BANK OF ZAMBIA
01.2012 - 08.2012
- Tracked product and supply inventories and reported findings to supervisors.
- Negotiated prices, discount terms and transportation arrangements with suppliers.
- Developed product purchasing and sales strategies according to company budgets.
- Examined, selected and purchased merchandise consistent with specification requirements.
- Traveled to various locations to procure materials and products from vendors.
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- This involved planning, organising, coordinating and commitment towards attainment of organisational and personal goals.
Education
Bachelor of Arts Degree - Public Administration
Mulungushi University
01.2014
Diploma - Management Studies, Administration
National Institute of Public, NIPA
01.2010
Certificate in Management Studies - Management
National Institute of Public Administration
01.2008
Senior Secondary - Grade 12
Kalonga Secondary School
01.2006
Junior Secondary - Grade 9
St. Paul’s Secondary School
01.2003
Primary School - Grade 7
Excellence Christian Academy
01.2001
Skills
- Skilled in Microsoft office
- Project planning and scheduling
- Project management
- Quality control
- Production Waste Control
- Staff training and development
- Resource planning
- Database documentation
- Strategic initiatives
- Selling techniques
- Negotiation expertise
References
MR RS SAKALA MR C.W. KABAGHE
LECTURER CHIEF CONSULTANT
MULUNGUSHI UNIVERSITY MANAGEMENT AND PUBLIC SECTOR
P.O Box 80415 NIPA
KABWE P.O BOX 31990
CELL: 0978532052 CELL: 0977727076
MR PATRICK CHISHALA MR BRIAN MUSONDA
FORMER DISTRICT COMMISSIONER GENERAL MANAGER
P.O BOX 80903 PABS DEPARTMENTAL STORES LTD
KABWE P.O BOX 80182
CELL: 0979452300 CELL: 0975505284
MR PRINCE CHILESHE MR SEAN BESTER
EXECUTIVE MAYOR, REGIONAL MANAGER Copperbelt,
KABWE MUNICIPAL COUNCIL SELECTED SUPPLIES Ltd
P.O BOX 80924 Plot 3806 Zambia Rd,
CELL: 0977404507 CELL: 0966226840
Languages
English
Proficient
C2
Bemba
Proficient
C2
Nyanja
Advanced
C1
Tonga
Proficient
C2
Lozi
Upper intermediate
B2
Certification
Mr Selected Supplies 2024
Timeline
Senior Sales Representative
SELECTED SUPPLIES Ltd
06.2022 - Current
Administrative and Logistics manager
PABS CIVIL AND ROADS
06.2021 - Current
Senior Sales Rep and Admin
HENRED FRUEHAUF
01.2017 - 03.2021
Procurement and Stores Controller Intern
ZAMBIA RAILWAYS LIMITED
01.2015 - 01.2016
Administrative Assistant Intern
KABWE DISTRICT ADMINISTRATION OFFICE
03.2013 - 08.2013
Purchasing Intern
BANK OF ZAMBIA
01.2012 - 08.2012
Diploma - Management Studies, Administration
National Institute of Public, NIPA
Certificate in Management Studies - Management
National Institute of Public Administration
Senior Secondary - Grade 12
Kalonga Secondary School
Junior Secondary - Grade 9
St. Paul’s Secondary School
Primary School - Grade 7
Excellence Christian Academy
Bachelor of Arts Degree - Public Administration
Mulungushi University
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