Tendai Jonga

A passionate, pro-active, resilient, accomplished, self-motivated Business Conduct, Financial Crime and Internal Controls professional who boasts of a wealthy knowledge of regulatory compliance and Advisory, risk management skills, deep understanding of financial crime which includes money laundering, sanctions investigations, anti-bribery and anti-corruption, monitoring and testing procedures coupled with a good understanding of Internal Controls. Possess outstanding ethical leadership and inter-personal skills allowing for the cultivation of positive and mutually beneficial business relationships with a wide range of stakeholders. Able to combine organizational and analytical skills and can work successfully in a culturally diverse and professionally demanding environment.

• Anti Money Laundering Certification - Association of Certified Compliance Professionals in Africa
• Compliance Member - Compliance Institute of Southern Africa

• Passionate Regulatory, Compliance and Risk Management professional with over fifteen years corporate experience in the financial sector.
• An Out-of-the-Box thinker with a flair for identifying & adopting emerging trends & addressing stakeholder requirements to achieve organizational objectives.
• An excellent Organizer, with an eye for detail, who has been a part of short-term and long-term project teams.
• Possesses credibility & personal integrity that helps build long-lasting partnerships, delivers results and leaves lasting impressions with decision makers and stakeholders.
• An effective communicator who focuses on the need to build strong interpersonal relationships.
• A team builder/player who can work in culturally diverse teams at different levels.
• A Critical thinker who is able to analyze socio-economic trends and also possesses strong analytical and problem-solving skills.

• 2023, Initiated and coordinated the engagements regarding the acquiring of the Regulatory Monitoring Service Solution by the bank and subsequently selling the initiative to management who appreciated and bought into the idea and initiated talks with the Vendor., Successfully worked with Risk Department to review and realign the Compliance Risk Control Self-Assessment for the department.
• 2022/2023, Successfully coordinated the UNPAID DDACC AND CHEQUES PROJECT to ensure automation of all processes to align with the Government Gazette Notice 190 of 2010 and Bank of Zambia Circular No.19/2013 to avoid regulatory sanctions. This was after I identified the gaps during an onsite monitoring of the named directives., Initiated and drafted the Process flow regarding the conduct with the regulator in the bank.
• 2019/2021, Was part of the working group assigned to spearhead the aligning of the Conditions of Service for Management Staff in the Bank. The project was delivered within timelines and approved by the Board.
• 2014/2015, Initiated a marketing strategy to ensure new to Bank Customers on Government Accounts in Eastern Province were easily identified for onboarding by the Bank.

• World Class Customer Service Training - Barclays Bank
• Anti Money Laundering Certification - ACCPA
• Anti Money Laundering Certificate of Attendance - MEFMI/Bank of Zambia
• Ethics and Leadership Certification - NASBA Centre for the Public Trust
• Compliance Member - CISA

• Mr. Obrian Phiri, Manager Financial Risk, Investrust Bank Plc, Lusaka, Zambia, +260 970812159, obrian@investrustbank.co.zm
• Dr. Victor Muchemwa, Graduate school of Business consultant/Lecturer, The University of Zambia, Lusaka, Zambia, +260 974900239, vmuchemwa@yahoo.com
• Ms. Prisca Hampande, Senior Human Resources Manager, Investrust Bank Zambia Plc, Lusaka, Zambia, +260 977506326, priscahampande@yahoo.com