Tendai Shumba
Operations and Billing Administrator
Nyazura, Zimbabwe,Manicaland
Summary
Highly organized and detail-oriented Operations and Billing Administrator with 4+ years of experience in billing operations, administrative support, and process improvement. Skilled in managing end-to-end billing cycles, maintaining accurate financial records, streamlining operational workflows, and enhancing customer satisfaction. Adept at working cross-functionally with finance, sales, and customer service teams to ensure timely and accurate invoicing. Proven ability to meet deadlines, adapt to change, and contribute to business efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations and Billing Administrator
Sensor Networks
09.2021 - Current
- Manage accurate and timely processing of customer invoices and reconciliation of accounts.
- Collaborate with internal teams to resolve billing discrepancies and client inquiries.
- Maintain and update billing systems, ensuring all data is current and compliant with financial policies.
- Generate financial reports for internal review and forecasting.
- Identify process inefficiencies and implement improvements to streamline operations.
- Prepare itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Works with multiple departments to check proper billing information.
- Manage and respond to correspondence and inquiries from customers and vendors.
- Handles day-to-day accounting processes to drive financial accuracy.
- Effectively communicates with clients about payment needs and kept updated, detailed and accurate ledgers.
- Manage complex problem-solving for upper management in order to complete projects on-time and within budget.
- Matching purchase orders with invoices and recorded necessary information.
- Generate invoices upon receipt of billing information and tracks collection progress.
- Input financial data and produce reports using Xero Accounting system
- Develop monthly, quarterly and annual profit and loss statements and balance sheets.
- Supports management by processing invoices and documents with consistent on-time delivery.
- Identifies, researched, and resolved billing variances to maintain system accuracy and currency.
Administrative Assistant
Valley Fountain Projects
10.2019 - 08.2021
- Provided administrative support to finance and operations teams, including document preparation, filing, and scheduling.
- Assisted in monthly billing cycles, PO management, and vendor invoice processing.
- Maintained accurate records of payments, contracts, and operational procedures.
- Supported audit preparation and data validation tasks.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Certificate of Technical Studies - Computer Foundations: Part 4 - Networking
AWS Skills Center
Online11-2023
Diploma - Human Resources Management
Alison
04.2021
Honors Degree - Administration
University of Zimbabwe
06.2015
Skills
- Billing & Invoicing Processes
- Accounts Receivable & Payable
- Operations Coordination
- Financial Reporting
- ERP/CRM Software (XERO)
- Invoice processing
- Billing cycle management
- Statement processing
- Attention to detail
- Data Entry & Database Management
- Customer Service & Dispute Resolution
- Compliance & Audit Support
- MS Excel & Reporting Tools
- Process Improvement
Languages
English
Xhosa
Beginner (A1)
Hobbies and Interests
- Soccer
- Hiking
Certification
- Computer Foundations: Part 1 – Computer &
Network Hardware, AWS Skills Center -1 Month - Computer Foundations: Part 2 - Security, AWS Skills Center -1 Month
- Computer Foundations: Part 3 – Storage and
Databases, AWS Skills Center -1 Month - AWS Skills Center -1 Month, AWS Skills Center -1 Month
Timeline
Operations and Billing Administrator
Sensor Networks
09.2021 - Current
Administrative Assistant
Valley Fountain Projects
10.2019 - 08.2021
Diploma - Human Resources Management
Alison
Certificate of Technical Studies - Computer Foundations: Part 4 - Networking
AWS Skills Center
Honors Degree - Administration
University of Zimbabwe
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