Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
ICAP @ Columbia University
Lilongwe
09.2019 - 09.2021
Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
Coordinated with managers and departments to interview new personnel and recognize excellent performance.
Supported staff through in-service training, providing mentorship and additional resources.
Oversaw complex office support, managing records database, and organizing contracts.
Managed purchase requisitions and approvals for all department equipment and supplies.
Monitored office inventory to maintain supply levels.
Organized and maintained documents, files and records.
Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
Administrative Assistant
Land O Lakes International Development
Lilongwe
03.2017 - 08.2019
Managing the day to day needs of the Land O Lakes International Development Msika Project Office
Working with the Country Director and management team to set and/or implement policies, procedures and systems and to follow through with implementation
Review all operational invoices and ensure they are submitted for payment
Manage the overall operational, budgetary, and financial responsibilities and activities of the Administration department
Arrangement of travel and hotel reservations, preparation of travel authorizations, process of requests for visas, identity cards and other documents
Preparing of PowerPoint and other presentations, including computer generated visuals such as graphs for other staff, if necessary.
Administrative Coordinator
ICAP At Columbia University – Mailman School of Public Health
Lilongwe
07.2014 - 09.2016
Provided administrative support to executive staff, including scheduling meetings and managing calendars.
Developed procedures for streamlining workflow processes within the department.
Answered incoming calls in a professional manner.
Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
Provided assistance with special projects as assigned by management team.
Organized and maintained files, including electronic records.
Assisted with special projects as requested by management team.
Programs Assistant
International Training and Education Center
Lilongwe, Malawi
09.2012 - 06.2014
Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any
issues they may have encountered during their work.
ministering programs.
Organized special events such as conferences, workshops, training sessions. for program participants.
Assisted in the coordination of program activities and resources, including scheduling meetings, preparing
materials, and providing administrative support.
Scheduled and coordinated meetings and travel arrangements for staff.
Provided HR administrative assistance to management team.
Ensured compliance with organizational policies and procedures while administering program
Administrative Assistant
Global Fund Country Coordination Secretariat
Lilongwe, Malawi
08.2011 - 03.2012
Managed both digital and physical filing systems and retrieved documents as required.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Created and updated records and files to maintain document compliance.
Offered technical support and troubleshot issues to enhance office productivity.
Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Performed wide-ranging administrative, financial and service-related functions.
Education
Advanced Diploma in Business Administration -
Association of Business Executives (ABE)
Advanced Certificate in Computer Applications -
Northern Eastern Study Centre
Bachelor of Science - Information Systems
London American University College
Lusaka, Zambia
Skills
Inventory Management
Logistics Oversight
Contract Management
Program Administration
Organizational Management
Microsoft Office Suite expert
Purchasing and procurement
Certification
Program for Executive Assistants (Advanced Level), ESAMI, Mombasa, Kenya
Program for Executive Assistants (Level 1), ESAMI, Mombasa, Kenya
Advanced Diploma in Business Management – Malawi College of Accountancy
Advanced Certificate in Computer Applications – Northern Eastern Study Centre- South Africa
Personal Information
Nationality: Malawian
References
Mr. Robert Maziko NKhulembe, Technical Lead- Processing & Value Chain, Land O Lakes International Development, P/Bag A148, Lilongwe, +265 999 578 007, nkhulembemr@gmail.com
Mr. Hellings Nasoni, Economist, Tobacco Control Commission, P.O. Box 4005, Lilongwe, +265 888 134 722/_265 447 468, hellingsnasoni@yahoo.co.uk
Dr. Richard Kanjombo, Ministry of Economic Planning and Development, P. O. Box 30136, Lilongwe, +265 0884 390 744, rjkajombo@gmail.com
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
Operations Manager
ICAP @ Columbia University
09.2019 - 09.2021
Administrative Assistant
Land O Lakes International Development
03.2017 - 08.2019
Administrative Coordinator
ICAP At Columbia University – Mailman School of Public Health
07.2014 - 09.2016
Programs Assistant
International Training and Education Center
09.2012 - 06.2014
Administrative Assistant
Global Fund Country Coordination Secretariat
08.2011 - 03.2012
Advanced Diploma in Business Administration -
Association of Business Executives (ABE)
Advanced Certificate in Computer Applications -
Northern Eastern Study Centre
Bachelor of Science - Information Systems
London American University College
Program for Executive Assistants (Advanced Level), ESAMI, Mombasa, Kenya
Program for Executive Assistants (Level 1), ESAMI, Mombasa, Kenya
Advanced Diploma in Business Management – Malawi College of Accountancy
Advanced Certificate in Computer Applications – Northern Eastern Study Centre- South Africa
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