Summary
Overview
Work History
Education
Skills
Technical Skills
References
Timeline
Generic

THANDIZANI NGULUBE

Chinsali

Summary

Dynamic leader with extensive experience in branch management and client relations. Known for exceeding sales targets and implementing impactful marketing strategies, contributing to substantial business expansion and enhanced customer retention.

Overview

5
5
years of professional experience

Work History

BRANCH MANAGER

UNIFI CREDIT LTD
Chinsali
10.2022 - Current
  • Spearheaded launch of Kawambwa branch, significantly expanding regional market presence.
  • Consistently exceeded sales targets, generating over K20 million monthly in branch revenue.
  • Collaborated cross-functionally to execute targeted growth strategies, driving substantial business expansion.
  • Fortified key client relationships, enhancing customer retention and loyalty rates.
  • Conducted comprehensive market analysis to identify emerging business opportunities and assess competition.
  • Implemented diverse follow-up strategies to ensure timely payments and enhance collections.
  • Negotiated repayment arrangements with customers to ensure timely payments were made.
  • Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.

BRANCH MANAGER

EXPRESS CREDIT ZAMBIA LIMITED
Choma
02.2022 - 10.2022
  • Optimized resource allocation and ensured efficiency in branch operations.
  • Drove sales and marketing initiatives to achieve growth and expansion targets.
  • Developed and managed a quality asset and liability portfolio, enhancing branch profitability.
  • Conducted performance appraisals for branch staff, fostering professional development and team excellence.

CLIENT RELATIONS OFFICER

EXPRESS CREDIT ZAMBIA LIMITED
Mansa
12.2020 - 10.2022
  • Provided exceptional customer service, resolving 95% of customer complaints within a seven-day timeframe.
  • Achieved a 95% sales conversion rate for term loans and salary advances.
  • Conducted effective marketing activities through various channels, including one-on-one interactions, social media, and phone marketing.

Education

Banking and Finance - B.A Banking And Finance

The Zambia Catholic University
Kalulushi, Copperbel, Zambia
01-2019

Skills

  • Sales management
  • Problem solving
  • Customer service
  • Team leadership
  • Portfolio management
  • Marketing strategy
  • Lead generation
  • Effective communication
  • Customer retention
  • Branch operations
  • Sales strategy
  • Market analysis
  • Client relationship management

Technical Skills

  • Microsoft office suite
  • Google suite
  • Georep CRM

References

Leslie Bwalya - Operations Manager, Unifi Credit Limited, 0965784174.

Jessy Mtonga - Operations assistant, Unifi Credit Limited, 0966206403.

Boniface Nkonde - Branch manager, Express Credit Zambia Limited, 0979874913

Timeline

BRANCH MANAGER

UNIFI CREDIT LTD
10.2022 - Current

BRANCH MANAGER

EXPRESS CREDIT ZAMBIA LIMITED
02.2022 - 10.2022

CLIENT RELATIONS OFFICER

EXPRESS CREDIT ZAMBIA LIMITED
12.2020 - 10.2022

Banking and Finance - B.A Banking And Finance

The Zambia Catholic University

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THANDIZANI NGULUBE