Thantwe Thawete
Ndola,Copperbelt
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organisational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Customer service officer
Access Bank
Ndola, Zambia
01.2024 - Current
Customer service officer
AtlasMara Bank
Ndola, Zambia
08.2018 - 12.2023
- Managed banking and accounts with expert finance knowledge.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Registered customer information to maintain accurate records.
- Implemented customer follow up to uphold service standards.
- Advised customers on availability, pricing and location of products.
Branch Operations Officer
Finance Bank Zambia
Mwinilunga, North-Western Province
01.2017 - 07.2018
- Completed customer orders with speed and accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed on-site evaluations, internal audits and customer surveys.
- Processed invoices and payment runs with complete accuracy.
Branch Controller Officer
Finance Bank Zambia
Lusaka, Zambia
07.2014 - 12.2016
- Advised management on financial details related to business operations, inventory levels and budgets.
- Generated reports and presented data findings to inform senior management in financial decisions.
- Oversaw bank reconciliations and managed short-term working capital, including credit control.
- Championed cost management initiatives, fostering fiscal responsibility across departments.
Education
GCSEs - High School Certificate
Hillcrest National Technical High School
Livingstone, Southern Province 01.2005 - 12.2007
Bachelor of Science - Banking and Finance
The Copperbelt University
Kitwe, Copperbelt 01.2009 - 12.2012
Skills
- Payment processing
- Data verification procedures
- Dispute resolution
- Customer relations
- Data confidentiality
- Customer experience
Accomplishments
Assisted the Business banking manager role in absences.
Conducted several bank and world vision workshops on financial literacy.
Greatly increased the number of retail banking accounts and relationship management.
Timeline
Customer service officer
Access Bank
01.2024 - Current
Customer service officer
AtlasMara Bank
08.2018 - 12.2023
Branch Operations Officer
Finance Bank Zambia
01.2017 - 07.2018
Branch Controller Officer
Finance Bank Zambia
07.2014 - 12.2016
Bachelor of Science - Banking and Finance
The Copperbelt University
01.2009 - 12.2012
GCSEs - High School Certificate
Hillcrest National Technical High School
01.2005 - 12.2007
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