Digital Banker
Theresa Mumbi
FNB
Lusaka,Lusaka
1
Certification
2027
years of professional experience
Results-driven Sales, Business Development, and Digital Banking professional with hands-on experience in lead generation, client engagement, and consultative selling across FMCG, insurance, and financial services. Skilled in digital migration, online banking support, customer relationship management, and market research. Strong communicator with a research and data background, enabling effective discovery, reporting, and customer-centric solution.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Farm Operations Assistant / Manager
CHAGMA Farm | Lusaka, Zambia
- Supported daily operations by coordinating schedules and managing inventory levels.
- Assisted in processing orders and maintaining accurate records of transactions.
- Communicated effectively with vendors to ensure timely delivery of supplies.
- Implemented organizational systems to improve workflow efficiency within the team.
6 Years 7 Months
01.2020
6 Years 7 Months
Research Assistant – Market & Community Research
Zanga African Metrics / PUSH Women's Network | Lusaka, Zambia
01.2020
- Conducted community development research supporting data collection, analysis, and reporting.
- Participated in the PUSH Women's Network Lusaka Business Expo, gathering feedback and assessing market readiness.
- Synthesized findings into structured reports and presentations to inform product development and business decisions.
- Project-based
6 Months
02.2026 - Current
6 Months
Digital Migrator (Online Banker)
FNB | Lusaka, Zambia
02.2026 - Current
- Facilitate client migration from traditional banking to digital platforms.
- Support customers with online transactions, account management, and digital financial services.
- Conduct digital literacy sessions to enhance customer adoption of online banking tools.
- Monitor and report on customer engagement trends to improve service delivery.
- Ensure compliance with financial regulations and data security standards.
- Key Contribution: Increased digital adoption rates among clients, improving efficiency and customer satisfaction.
1 Year 4 Months
04.2022 - 08.2023
1 Year 4 Months
Sales Agent
Coca-Cola Company | Lusaka, Zambia
04.2022 - 08.2023
- Prospected and engaged customers, identifying needs and recommending suitable products to drive sales growth.
- Negotiated sales terms and successfully closed deals to meet and exceed assigned sales targets.
- Maintained strong client relationships through consistent follow-ups and after-sales support.
- Analyzed sales data and customer trends to identify upselling and cross-selling opportunities.
10 Months
02.2021 - 12.2021
10 Months
Sales & Marketing Consultant
Prudential Life Assurance | Lusaka, Zambia
02.2021 - 12.2021
- Conducted market research to identify prospective clients and tailor insurance solutions.
- Engaged clients through consultative conversations to explain policy benefits.
- Executed outbound prospecting and follow-ups to convert leads into active policyholders.
- Supported client retention initiatives through regular engagement and service support.
Education
Bachelor of Arts - Development Studies with Business Administration
University of Zambia | Zambia | 01.2020
Skills
Digital Banking & Online Customer Support
Lead Generation & Prospecting
Consultative Selling & Customer Discovery
Client Relationship Management
Negotiation & Closing Techniques
CRM & Sales Reporting (Foundational)
MS office
Social Media & Community Market
References
Evelyn Malipilo
Relationship and Service Advisor FNB
Evelyn.Malipilo@fnbzambia.co.zm
Nancy Simutowe
Branch Manager FNB
Nancy.Simutowe@fnbzambia.co.zm
Affiliations
- Member, Small Business Association (2021 – Present)
- Member, Alumni Association
Certification
- Certificate in Monitoring & Evaluation – University of Zambia
- Youth Leadership & Advocacy – Global Platform Zambia
- Certificate in Microsoft Word, Excel & PowerPoint
- Certificate in Sports & Recreation – University of Zambia
Timeline
Digital Migrator (Online Banker)
FNB
02.2026 - CurrentRead more
Sales Agent
Coca-Cola Company
04.2022 - 08.2023Read more
Sales & Marketing Consultant
Prudential Life Assurance
02.2021 - 12.2021Read more
Research Assistant – Market & Community Research
Zanga African Metrics / PUSH Women's Network
01.2020 Read more
Farm Operations Assistant / Manager
CHAGMA Farm
Read more
University of Zambia - Bachelor of Arts, Development Studies with Business Administration
Read more