Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Hobbies and Interests
Affiliations
References
Timeline
Generic
THOMPSON MATENGU MSUSA

THOMPSON MATENGU MSUSA

Lusaka

Summary

Dedicated tutor with expertise in enhancing student performance in caregiving disciplines. Hospitality professional with a strong background in hotel and travel industries. Demonstrated ability to provide outstanding customer service and build lasting guest relationships.

Overview

24
24
years of professional experience

Work History

Tutor

Moonlight Health Training College
01.2015 - Current
  • Tutored individuals in housekeeping techniques to promote organization and cleanliness.
  • Conducted sessions on communication skills to strengthen verbal and non-verbal interactions.
  • Instructed basic counseling skills to equip participants with essential support strategies.
  • Developed customized lesson plans for diverse student needs.
  • Facilitated interactive learning sessions to enhance student engagement.
  • Monitored student progress and provided constructive feedback regularly.
  • Collaborated with faculty to integrate health training curriculum effectively.
  • Assisted students in understanding basic health concepts and terminologies.
  • Organized study groups to foster peer learning and support initiatives.
  • Conducted assessments to evaluate student comprehension and skill application.

Supervisor

Hubert Young Hostels (Ministry of Education)
Lusaka, Zambia
01.2008 - 01.2016
  • Supervised daily operations for guest services and facilities management.
  • Trained staff on customer service standards and operational procedures.
  • Coordinated schedules for housekeeping and maintenance teams effectively.
  • Ensured compliance with safety regulations and cleanliness standards.
  • Managed inventory of supplies and equipment for hostel operations.
  • Resolved guest inquiries and complaints promptly to enhance satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of twenty employees in daily operations.

Bartender

Break Point Grub and Pub
Lusaka
01.2006 - 01.2007
  • Prepared and served diverse cocktails and beverages to enhance customer experience.
  • Maintained cleanliness and organization of bar area to ensure operational efficiency.
  • Engaged with customers, providing exceptional service and tailored recommendations.
  • Managed inventory levels, restocking supplies promptly to meet demand.
  • Collaborated with kitchen staff for timely food delivery and service.
  • Trained new bartenders on recipes and customer service protocols to uphold standards.
  • Processed cash transactions accurately, ensuring financial integrity.

Supervisor - Conferences and Banquet

Maharaja Conference Center
Gaborone
08.2002 - 09.2004
  • Ensured cleanliness of conference and banqueting areas before, during, and after events.
  • Organized delivery of banqueting services for weddings, conferences, and corporate functions.
  • Managed inventory levels and ordered necessary supplies for efficient operations.
  • Conducted regular inspections to uphold cleanliness and maintenance standards.
  • Facilitated communication among management, staff, and guests to enhance operational flow.
  • Resolved guest complaints promptly to improve overall experience.

Trainee Manager

Meikles Hotel
Harare
01.2002 - 05.2002
  • Streamlined daily operations of hotel front desk and guest services.
  • Managed inventory of hotel amenities, promptly reporting low stock levels.
  • Engaged with guests to address inquiries and improve overall experience.
  • Collaborated with kitchen staff to ensure timely meal service for guests.
  • Supported housekeeping by organizing supplies and upholding cleanliness standards.
  • Participated in team meetings to identify operational improvements based on guest feedback.
  • Attended training sessions to enhance skills and knowledge relevant to job roles.
  • Worked alongside senior staff to learn essential tasks and responsibilities.

Education

Certificate - Psychosocial Counselling

Moonlight Health College
Zambia
10.2019

Advanced Diploma - Hotel Management

City & Guilds-UK
UK
01.2002

O' level -

David Kaunda High Technical Secondary School
Lusaka, Zambia
01.1999

Skills

  • Food and beverage management
  • Conference and banquet coordination
  • Bar operations
  • Cash handling and reconciliation
  • Housekeeping management
  • Switchboard management
  • Front office supervision
  • Curriculum development
  • Communication training

Accomplishments

  • Contributed to the development of the curriculum for Moonlight Health College, approved by the Ministry of Health
  • Facilitated training of office assistants for the Ministry of Defense in Zambia for Moonlight Health Training Services in 2016
  • Perr Group Youth Development, organized by the Copperbelt Health Program (CHEAP) under the Ministry of Health, 1996

Personal Information

  • Date of Birth: 07/07/77
  • Gender: Male
  • Nationality: Zambian
  • Marital Status: Married
  • Religion: Christian

Hobbies and Interests

  • Cooking
  • Learning new skills
  • Watching cookery programs
  • Making friends
  • Travelling to new areas of interest

Affiliations

Cooking, watching cooking; and food and beverage programs, travelling to new areas of interest

References

  • Mr. S Kakubo, Accountant, Hubert Young Hostels, Ministry of Education, Lusaka, 0977476598
  • Ms. Victoria Tembo, The Manager, Ibex Hill Lodge, 0977-877 100
  • Mr. S Chitengu, Man Power Division Manager, Meikles Hotel, Jason Moyo Avenue, Harare, Zimbabwe, Box 594, +2634707721/+2634707753

Timeline

Tutor

Moonlight Health Training College
01.2015 - Current

Supervisor

Hubert Young Hostels (Ministry of Education)
01.2008 - 01.2016

Bartender

Break Point Grub and Pub
01.2006 - 01.2007

Supervisor - Conferences and Banquet

Maharaja Conference Center
08.2002 - 09.2004

Trainee Manager

Meikles Hotel
01.2002 - 05.2002

Certificate - Psychosocial Counselling

Moonlight Health College

Advanced Diploma - Hotel Management

City & Guilds-UK

O' level -

David Kaunda High Technical Secondary School

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THOMPSON MATENGU MSUSA