Tichaona Mankomba
Commercial Operations Specialist
Lusaka
Summary
Results-driven Commercial Driver with strong expertise in sales, marketing, and logistics management. A highly organized and resourceful business administrator with over five years of progressive experience in customer service, agriculture, sales, and strategic planning. Adept at market research, business development, and operational efficiency. A dynamic leader and team player with strong analytical skills and excellent communication abilities, committed to fostering sustainable customer relationships that drive business growth and stakeholder value.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages
Work History
Commercial Lead, Logistics & Supply Chain
Rotlhe Logistics Limited
Zambia
01.2024 - Current
- Responsible for driving business growth through strategic client relationship management.
- Manage Sales and Marketing
- Sales lead conversion
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Overseeing freight coordination
- Managing customs tax processes for clients
- Lead clearing and forwarding teams.
Customer Service Advisor
Absa
Lusaka
03.2023 - 12.2023
- Cross selling, Upselling and acquiring new prospective clients for the business
- Make effective use of client planning and provide solutions to ensure in depth understanding of the clients' needs and to provide clients with the best possible solutions
- Achieve sales targets relevant to the strategic initiatives of the business for Absa
- Sale and promote Absa products to walk-in clients and raise awareness of the benefits of existing products
- Drive the digital agenda of the bank by ensuring clients have access and using a digital platform
- Maintain customer records and accurate completion of applications and paperwork by capturing customer information
- Marketing of Absa Products to both existing clients and non-existing clients through promotional campaigns
- Conduct market research through client interaction of new and existing products
- Develop and secure business to business sales through corporate sponsors
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
Marketing Consultant
Fivet
Lusaka
04.2021 - 12.2022
- Conducted a nationwide survey of different agro vet dealers in Zambia to fully understand what type of agro vet products they traded in focusing on towns on major bus routes along the line of rail
- Collected information from agro dealers nationwide on how they transported their purchased agro vet products from Lusaka to their designated areas
- Interpreted the collected data to arrive to a conclusion on which agro vet products most agro dealers in Zambia dealt in as well as how they transported their agro vet products from Lusaka to their designated areas
- Market Analysis-Having to interpret market trends to help formulate sales strategies
Team Leader
Prudential Life Assurance Zambia
Lusaka
06.2019 - 11.2020
- Recruited and managed goal-oriented wealth consultants
- Developed strategic plans by studying financial investment opportunities, presenting assumptions, recommending objectives
- Monitored all financial transactions and recommended ways of increasing effectiveness
- Developed and maintained a database of records to ensure smooth transaction for all financial processes
- Found and managed financial investors, both long term and short term through network marketing
- Marketed and sold wealth building products through networking events
- Provided financial advice on financial management and growth
- Provided after sales services to clients with follow up meetings to ensure client satisfaction as well as resolve any problems or concerns that might occur in the tenure of the client's product
- Leveraged existing networks through exceptional customer service and expanded product reach
- Made liaison with superiors when closing off a product sale
- Went out in the region to meet regional sales teams and work face to face with the sales teams to promote and advertise products
- Developed and managed the organization's sales budgets and reported to senior management
- Maintained a client database of sales and marketing information providing forecasting and marketing strategies
Wealth (Sales) Consultant
Prudential Life Assurance Zambia
Lusaka
11.2018 - 06.2019
- Emerged as the best wealth (sales) consultant in Africa, at an award ceremony in Rio De Janeiro, Brazil
- Developed financial strategies by guiding clients to establish financial goals, matching goals to situations with appropriate financial plans
- Prepared different scenarios of proposals for clients documenting products on offer
- Obtained clients' commitments by explaining proposed financial plans and options; explained advantages and risks; providing explanations; alleviating concerns and answered questions
- Provided financial management information by preparing financial status analyses and reports
- Made end of day reporting of sales detailing numbers, future prospects and objections faced
- Negotiated strongly with clients on best products to undertake for their future
- Updated job knowledge by tracking financial markets, general economic conditions, and new financial products
- Provided after sale services to clients with follow up meetings to ensure that clients get as much use and value as possible out of the product they have purchased
Education
Masters of Business Administration - General
University of Lusaka
Lusaka, ZambiaBachelor of Agricultural Sciences - AGRONOMY
University of Zambia
ZambiaGCE 'O' Level Certificate - undefined
Chikankata High School
Skills
- Interpersonal Skills
- Teamwork and collaboration
- Customer service
- Financial Management
- Team management
- Excellent Communication
- Leadership
- Problem Solving
- Analytical
- Microsoft Office Suite
- SPSS
- STATA
- GENSTAT
Contacts
+260-978-531795, tmankomba@gmail.com
Timeline
Commercial Lead, Logistics & Supply Chain
Rotlhe Logistics Limited
01.2024 - Current
Customer Service Advisor
Absa
03.2023 - 12.2023
Marketing Consultant
Fivet
04.2021 - 12.2022
Team Leader
Prudential Life Assurance Zambia
06.2019 - 11.2020
Wealth (Sales) Consultant
Prudential Life Assurance Zambia
11.2018 - 06.2019
GCE 'O' Level Certificate - undefined
Chikankata High School
Masters of Business Administration - General
University of Lusaka
Bachelor of Agricultural Sciences - AGRONOMY
University of Zambia