Hi, I’m
Tila Goma
Support worker
Lusaka
Summary
I'm a highly motivated, trustworthy, and versatile professional with over 8 years of experience in aged care and disability work. I have excellent interpersonal skills, work well in teams, and can also work independently when needed. My proactive nature, extensive experience, and willingness to undergo additional training make me a valuable asset. I am an effective communicator and skilled at multitasking, ensuring efficient client management.
Overview
12
years of professional experience
1
Certification
Work History
Cheshire Homes
Voluntary Caregiver
07.2022 - 03.2025
Job overview
- Alleviated stress for family members by taking on various caregiving duties that allowed them time for self-care or work obligations.
- Improved patient mobility with gentle assistance during physical therapy exercises and daily routines.
- Ensured a safe living environment for patients by performing routine home maintenance tasks and identifying potential hazards.
- Implemented effective time management strategies while juggling multiple responsibilities in a high-pressure caregiving environment.
- Continuously expanded caregiving knowledge by participating in relevant training programs, workshops, and industry conferences to stay up-to-date on best practices.
- Enhanced patient well-being by providing attentive emotional support and companionship during daily activities.
- Aided in maintaining the dignity of elderly patients requiring assistance with personal care tasks like toileting or changing adult diapers.
- Maintained accurate and comprehensive records of patient care activities, medical appointments, and health updates for reference by family members and healthcare providers.
- Boosted patient morale through regular conversation and empathetic listening during challenging situations.
- Provided exceptional hygiene care, assisting with bathing, grooming, and dressing tasks as necessary for each patient''s individual needs.
- Maintained open lines of communication between patients, family members, and medical professionals to provide comprehensive care.
- Improved quality of life for patients through personalized recreational activities tailored to their interests and abilities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recorded status and duties completed in logbooks for management.
Enrich Living
Support Worker
12.2016 - 11.2020
Meath Care
Aged Care Worker
04.2013 - 10.2020
Job overview
- Company Overview: Aged Care Worker
- Fostered strong and dependable relationships with clients and their families, cultivating trust and confidence
- Diligently documented patient care details, tracking progress, administering medications, and noting changes in health or other relevant conditions
- Facilitated correct medication administration for residents, ensuring their safety and well-being
- Proficiently prepared nutritious and appetizing meals, meeting residents' dietary requirements
- Keenly observed, recorded, and promptly reported any changes in patients' conditions or injuries
- Adhered to company policies and procedures in maintaining patient records and safeguarding their privacy
- Demonstrated flexibility and adaptability in responding to changing patient needs and priorities
- Ensured a safe and clean environment for clients by adhering to hygiene and infection control protocols
- Aged Care Worker
Brightwater Care Group
Support Worker
02.2017 - 12.2019
Job overview
- Delivered comprehensive care services, addressing both high and low-level needs, with a primary focus on personal hygiene
- Provided respite care services, offering valuable relief and support to individuals and their families
- Assisted with transportation, ensuring timely and safe travel to medical appointments, shopping trips, and other essential engagements
- Participated in training and continued education to stay updated on best practices in the support worker field
- Worked in compliance with all health, safety, and ethical standards, ensuring the well-being and dignity of clients
- Demonstrated empathy and compassion in all interactions, fostering trusting and respectful relationships with clients and their families
- Played a crucial role in enhancing the quality of life for individuals in need of home and community support
Empyrean Education Institute
Administrative Assistant (Trainee)
07.2016 - 06.2017
Job overview
- Efficiently organized and maintained filing and document management systems, overseeing file coordination, archiving, and purging activities
- Proficiently greeted daily visitors and callers, addressing inquiries and directing them to the appropriate staff members
- Provided exceptional customer service by engaging in direct communication with clients and collaborating effectively with team members
- Monitored office supplies, assessed inventory levels, and ensured the availability of necessary products
- Managed administrative processes, preparing crucial reports and documentation to support organizational operations
- Played a pivotal role in coordinating, directing, and executing various projects
- Demonstrated adaptability and a willingness to learn, contributing to a positive team atmosphere during the training period
- Successfully maintained confidentiality and handled sensitive information with discretion
- Actively participated in staff meetings and training sessions to enhance administrative skills
Education
Western Australian InstitutePerth, Western Australia
Diploma from Early Childhood Education and Care
01.2022
Empyrean Education InstitutePerth, Western Australia
Diploma from Business
07.2017
Empyrean Education InstitutePerth, Western Australia
Certificate IV from Business
11.2016
Flex Training CentrePerth, Western Australia
Certificate from Home And Community Care Health Aide
07.2013
Matero Girls High SchoolLusaka
G.C.E
11.2004
Skills
- Good verbal and written communication skills
- Strong time-management
- Ability to work in a fast-paced environment
- Hard working and self- motivated
- Decision-making skills
- Problem-Solving
- Personal Hygiene Assistance
- Continence Care
- Mobility Aid Support
- Rapid Response to Care Needs
- Documentation Proficiency
- Meal Preparation and Service
- Recreational Activity Planning
- Team Collaboration
- Infection Control
- Vital Signs Monitoring
- Care Plan Development
- Medication Administration
- Inventory Management
- Project Coordination
Languages
English
Certification
Current first aid /CPR certificate
Timeline
Voluntary Caregiver
Cheshire Homes
07.2022 - 03.2025
Support Worker
Brightwater Care Group
02.2017 - 12.2019
Support Worker
Enrich Living
12.2016 - 11.2020
Administrative Assistant (Trainee)
Empyrean Education Institute
07.2016 - 06.2017
Aged Care Worker
Meath Care
04.2013 - 10.2020
Western Australian Institute
Diploma from Early Childhood Education and Care
Empyrean Education Institute
Diploma from Business
Empyrean Education Institute
Certificate IV from Business
Flex Training Centre
Certificate from Home And Community Care Health Aide
Matero Girls High School
G.C.E
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