Customer Service Trainer
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Achievements:
1. Signed up a Private Pension Scheme
2. Signed up a Service Level Agreement (SLA) with HRLeverage Africa to provide HR services for our Tanzanian based operations.
3. Aligned all in-country salaries with the local minimum wage requirements.
4. Implemented the performance management program.
Customer Service Trainer
Presentational Skills
Emotional Intelligence
Problem solving
Self-awareness
Conflict resolution
Cultural sensitivity
Organizational Skills
Zambia Institute of Human Resources Management (ZIHRM - CPD Level 1)
Professional Customer Service Trainer (Zamhost)
Train the Trainer - Performance Development
Zambia Institute of Human Resources Management (ZIHRM - CPD Level 1)