Timothy Sinyangwe
Lusaka
Summary
Dedicated professional with a creative and optimistic mindset, known for never giving up easily. Strong focus on achieving results, approaching challenges with determination and a positive attitude. Track record demonstrates commitment to delivering high-quality work and exceeding expectations in every task undertaken.
Overview
12
12
years of professional experience
Work History
Food and Beverage Supervisor
Protea Hotel Lusaka Tower
06.2021 - Current
- Protea Hotel Lusaka Tower As food and Beverage Supervisor. and my responsibilities are as follows:
- Computing leave schedules for staff ensuring that it does not disrupt the experience of the guest or the smooth flow of service.
- Ensuring that the equipment well maintained by the workshop and maintenance team.
- Motivating the staff to keep the morale high.
- Ensuring that my department have enough equipment to work efficiently.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Analyzed guest feedback to identify areas for improvement in service offerings and operational procedures.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
Lodge Manager
Asenga Executive Lodge Livingstone
12.2020 - 04.2021
- Asenga Executive Lodge Livingstone Lodge manager. and my responsibilities were as follows:
- Operations of the lodge and Hosting and satisfying the needs of the guest at all times and ensuring that the staffs understand the importance of the guest as the so reason we are there.
- Computing leave schedules for staff ensuring that it does not disrupt the experience of the guest or the smooth flow of service.
- Ensuring that the equipment well maintained by the maintenance team.
- Motivating the staff to keep the morale high.
- Ensuring that all department have enough equipment to work efficiently.
Junior Manager
Royal Zambezi lodge
07.2015 - 12.2020
- Royal Zambezi lodge in the Lower Zambezi National park as a junior manager in the food and Beverage department. and my responsibilities were as follows:
- Computing leave schedules for staff ensuring that it does not disrupt the experience of the guest or the smooth flow of service.
- Ensuring that the equipment well maintained by the workshop and maintenance team.
- Motivating the staff to keep the morale high.
- Ensuring that my department have enough equipment to work efficiently.
Bar/Waiter
Forest Inn
07.2013 - 07.2015
- Forest Inn Bar/Waiter in the food and Beverage department.
Education
Higher Diploma - Hotel and Hospitality management
ZAMBIA INSTITUTE FOR TOURISM AND HOSPITALITY STUDIES (ZITHS)
Lusaka, 0901.2018
Certificate - G.C.E
Kitwe Boys High School
Kitwe, 0801.2009
Skills
- 10 years Hospitality Experience
- Training
- Management of Staff at all levels
- Customer / Guest Relations
- Operations oversight
- Hosting
- Front of house Management and reservations
- Food and Beverage
- Housekeeping Management
- Safety and First Aid
- Computer Application
- Business Accounting
- Food Production and Cookery
PERSONAL DETAILS
English
Bemba
Nanwanga
Mambwe
Nyanja
Hobbies and Interests
People, Conservation, wildlife and entrepreneur
PERSONAL INTEREST AND EXPERIENCE
- Travelling and Meeting people with different backgrounds.
- Learning new language.
- Entrepreneur.
- Art and Sport.
- People's management.
Additional Information
- Natalie Black, General Manager, +263772461761 , Royal Zambezi Lodge
- Natalia Banda, General Manger, +260966423388 Forest Inn
- Mrs Towela Chanters ,Human Resource , +260971614283 , Asenga Executive Lodge
- Mr Edward Manjengwa, Food and Beverage Manager, +260769183737, Protea Hotel By Marriott Lusaka Tower
Timeline
Food and Beverage Supervisor
Protea Hotel Lusaka Tower
06.2021 - Current
Lodge Manager
Asenga Executive Lodge Livingstone
12.2020 - 04.2021
Junior Manager
Royal Zambezi lodge
07.2015 - 12.2020
Bar/Waiter
Forest Inn
07.2013 - 07.2015
Higher Diploma - Hotel and Hospitality management
ZAMBIA INSTITUTE FOR TOURISM AND HOSPITALITY STUDIES (ZITHS)
Certificate - G.C.E
Kitwe Boys High School
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