Timothy M Bowa

• Formulates and reviews all staff policies, procedures, processes, employment contracts and conditions of service.
• Identifies training needs and implements training.
• Responsible for the company's recruitment of new staff, placing, onboarding and development.
• Handles all employee/industrial relations matters.
• Handles all immigration processes.
• Administer the performance appraisal process.
• Interprets conditions of service and contracts of employment to management and staff.
• Crafts contract of employments in accordance with the current labour laws.
• Administers and manages the Human Resources information system.
• Ensures company is complaint to all workplace health and safety and labour related programs.

• Administered and managed the company's HRIS.
• Developed, religned and implemented the company's HR policies, procedures and processes.
• Processed visa application for all expatriates.
• Administered the company's disciplinary process and grievance procedures from end to end.
• Responsible for hiring new staff, placement, onboarding, and continued support staff throughout their development programs.
• Administered and managed the company's human resources development function.
• Administered all forms of company exits.

• Formulated and implemented the corporation's industrial relations strategy. to ensure they are aligned to the current labour laws.
• Managed grievance procedures effectively to resolve disputes and maintain positive employee relations.
• Responsible for the administration of disciplinary and appeal cases for both unionised and management staff.
• Streamlined labor-management relations through effective negotiation of collective bargaining agreements.
• Represented corporate management on all ZESCO United Football programs.
• Provided advise to management and employees on all labour related matters including, labour laws and contract of employment and conditions of service provisions.
• Enhanced company culture by organizing team-building events, fostering open communication, and promoting diversity initiatives.
• Administered payments of all forms of employee exits including retirement, misconduct, discharge, natural attrition, redundancies etc.
• Actively participated in the ZESCO limited bargaining unit meetings - provided secretariat function and was responsible of implementing collective bargaining agreements.
• Responsible for formulating and implementing employee welfare programs.
• Administered the ZESCO Limited employee medical scheme.
• Acted as secretariat on all employee government gazetted events such as the labour day, women's' day, world Aids Day etc.

• Actively conducted in compensation and reward salary surveys.
• Administered the company's Group Life/Personal Accident schemes.
• Participated in the bargaining unit meetings.
• Coordinated corporate-employee engagement programs.
• Responsible for the timely disposal of disciplinary cases and grievances.
• Produced weekly, monthly, quarter, biannually and annually IR reports.
• Acted as a link between management and the union bodies.
• Provided training to all HR novices on HR labour laws and best HR practices and principles.

• Responsible for implementation of the HR strategy for Lusaka Division.
• Responsible for all HR planning and operational programs.
• Prepared various HR metrics and dashboard of the Division.
• Administered all Payroll Human Resources Information System activities.
• Custodian of all contracts of employment, conditions of service, HR policies and procedures and their implementation.
• Conducted training needs analyses by engaging Heads of Departments.
• Implemented training programs for the Division.
• Responsible for the execution of all people processes in line with statutory requirements.

• Conducted the training needs analysis program by engaging Heads of Departments.
• Implemented both departmental and company-wide trainings in line with ZESCO's strategic objectives.
• Formulated and implemented the HRD & PM programs.
• Conducted environmental scans to ascertain the ZESCO's training needs.
• Evaluated ZESCO's executed training to determine the return on investment (ROI) and reporting to management on the outcome of the evaluation process.
• Administered employee's memberships with various professional bodies.
• Administered all staff development programs in line with the HRD Policy and strategic objectives of the company.
• Responsible development and periodical review of the corporation's human resources development policy.

• Responsible for the identification of the Bank's training needs by collaborating with Heads of Departments.
• Implemented training programs in line with approved training budget.
• Outsourced training interventions from external training providers to ensure staff were equipped with appropriate skills and knowledge.
• Administered the Bank's Performance Development (PDPs) Plans and coordinated performance improvement plans (PIPs).
• Administered and managed the Bank's Learning Management System (LMS).
• Conducted customer satisfaction surveys to measure level of quality of service rendered.
• Provided training to staff in various mandatory, soft skills and compliance training programs.
• Evaluated all executed training interventions to determine their effectiveness.
• Administered the banks succession planning and mentorship programs.
• Provided customer service training to all customer facing staff in order to adopt a service excellence culture.

• Responsible for the entire human resources development strategies and carrying out in-country retail training needs.

• Engaged line managers to come up with employee developmental needs.

• Reviewed HR audit reports and implemented appropriate training interventions needed.

• Administered retail job rotations between Barclays Zambia and staff from across Africa.

• Developed and managed the retail training budget.

• Initiated, implemented, and managed talent and mentorship strategies.

• Administered the immigration process for expatriate retail employees.

• Identified and implemented employees’ training gaps through a robust competence training framework and performance appraisal system.

• Prepared retail training reports for management information.

• Developed various customized training programs for both hard and soft skills.

• Trained staff in annual mandatory training programs to ensure compliancy to HR Policies.

• Conducted periodic snap-checks across the retail department to ensure adherence to various operational policies and procedures.

• Supervised lecturers in their execution of sectional programs.

• Monitored staff performance and reported results to Management.

• Responsible for the review and implementation of the Sectional Syllabi.

• Developed an MS Office suites Training Program and conducted the Train the Trainer (TTT) to lecturers.

• Participated in marking national exams for Legal and Office Management Studies.

• Participated in setting national examinations for both Office and Legal Management Studies.

• Conducted lecturing in Legal studies for personal secretaries, office management, Production Typewriting, Bookkeeping and Accounts, MS Office suits, Office Procedures/Duties, Business Management and Communication Skills.