Tinaye Mwari Milambo
Kitwe
Summary
Insightful Assessment Officer known for high productivity and efficient task completion. Skilled in data analysis, critical thinking, and report writing to deliver accurate assessments. Excel in communication, problem-solving, and time management to meet deadlines and support team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Underwriting & Risk Assessment Officer
Madison General
09.2024 - Current
- Report to the Market Operations Manager.
- Conduct risk surveys and inspections.
- Manage insurance placement and reinsurance for high-risk clients.
- Compile data from underwriting files to prepare reports for management review.
- Foster strong customer relationships.
- Drive new business acquisition and retention.
- Conduct debt collection.
Assistant Underwriter
Madison General
07.2023 - 08.2024
- Reported to the Regional Manager.
- Calculated premiums according to underwriting standards, policies and procedures.
- Conducted risk surveys and inspections.
- Managed insurance placement and reinsurance for high-risk clients.
- Compiled data from underwriting files to prepare reports for management review.
- Built strong customer relationships.
- Contributed to new business acquisition and retention.
- Conducted debt collection.
- Initiated Administration's payments.
Underwriting Assistant
Madison General
07.2018 - 06.2023
- Reported to the Underwriter
- Negotiated policy terms and conditions.
- Assessed risks and determined premiums.
- Issued policy documentation.
- Managed mobile office transactions at RTSA (Road Transport and Safety Agency
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
Underwriting Clerk
Madison General Insurance
11.2010 - 06.2018
- Negotiated policy terms and conditions.
- Reviewed and processed applications for insurance policies to ensure accuracy.
- Issued policy documentation.
- Managed mobile office transactions at RTSA (Road Transport and Safety Agency
Office Assistant
Insurance Business Academy
09.2008 - 11.2010
- Reported to the Chief Executive Officer.
- Provided quality information to inquiries.
- Issued prospectuses and brochures.
- Managed front-office duties.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Facilitated communication within the office and with external partners.
Education
Certificate of Competence - Customer Service
12.2015
Certificate In Insurance - Cert CII- UK
Insurance Business Academy
12.2009
GCE ‘O’ Levels -
Chipembi Girls’ Secondary School
12.2007
Junior Secondary Certificate -
Chipembi Girls’ Secondary School
12.2004
Grade Seven Certificate -
Naledi Boarding and Day School
12.2002
Skills
- Proficient in Microsoft Office packages (MS Word, MS Excel, MS PowerPoint)
- Proficient in internet use
- Able to manage an official Facebook fan page for an organization
- Data Entry
Personal Information
- Place of Birth: Lusaka (UTH)
- Date of Birth: 11/30/91
- Gender: Female
- Nationality: Zambian
- Marital Status: Single
- Religion: Christian
Nrc
283870/17/1
Languages
- English
- Tonga
- Nyanja
References
- Sinyungwe Mukelebai, Underwriting Operations & Innovation – Head, Madison General Insurance Company, +260 977 773552, sinyungwe@madison.co.zm
- Mr. Zebrone Banda, Market Operations Manager, Madison General Insurance Company, +260 975 651800, zebrone@madison.co.zm
- Mr. Daniel .C. Nkole, Senior lecturer, Insurance Business Academy, +260 977 301984
Disclaimer
I Tinaye Mwari Milambo hereby declare that the information I have given in this Curriculum Vitae is true and correct to the best of my Knowledge and belief.
Certification
- CERT-CII
Generalattributes
- Result-oriented self-starter
- Good verbal and written communication skills
- Ability to meet deadlines
- Hardworking, principled, efficient, and a good team member
- Product knowledge for both motor and non-motor insurance policies
- Excellent customer service skills
Hobbies and Interests
- Music: Enjoy listening to various genres and exploring new artists
- Sports: Active in badminton and aerobics, valuing the physical and mental well-being they bring
- Faith: Regularly attend church services and engage in spiritual activities
- Reading: Passionate about staying informed on current affairs, reading books, and expanding knowledge
- Personal Growth: Committed to self-improvement and staying up-to-date on local and global news
Languages
English
First Language
Timeline
Underwriting & Risk Assessment Officer
Madison General
09.2024 - Current
Assistant Underwriter
Madison General
07.2023 - 08.2024
Underwriting Assistant
Madison General
07.2018 - 06.2023
Underwriting Clerk
Madison General Insurance
11.2010 - 06.2018
Office Assistant
Insurance Business Academy
09.2008 - 11.2010
Certificate of Competence - Customer Service
Certificate In Insurance - Cert CII- UK
Insurance Business Academy
GCE ‘O’ Levels -
Chipembi Girls’ Secondary School
Junior Secondary Certificate -
Chipembi Girls’ Secondary School
Grade Seven Certificate -
Naledi Boarding and Day School
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