Tisa Kangwa
Luanshya,Zambia
Summary
Dynamic professional with extensive experience in business development and customer service, notably at DeVere Group Zambia. Proven track record in market research and relationship management, leveraging strong communication skills and attention to detail to drive growth and enhance client satisfaction. Adept at strategic planning and problem-solving in fast-paced environments.
Experienced Toll Collector with exceptional customer service and communication skills. Comfortable with managing duties in fast-paced, high-volume environment. Proficient in training staff members, generating daily reports, and performing basic accounting skills. Offering many years of expertise in toll service industry.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
Work History
Toll Collector
DBK Management Consulting Limited
LUANSHYA, ZM
01.2025 - Current
- Collected tolls efficiently from vehicles at designated toll booths.
- Provided excellent customer service to drivers during peak hours.
- Operated electronic toll collection systems with accuracy and attention.
- Maintained cleanliness and organization of toll collection areas daily.
- Assisted in resolving customer inquiries and disputes effectively.
- Reported equipment malfunctions to supervisors promptly for repairs.
- Monitored traffic flow to ensure smooth operations at toll facilities.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
Sales Consultant
Lupiya
Lusaka, ZM
05.2023 - 10.2023
- Assisted customers in selecting financial products suitable for their needs.
- Educated clients on the benefits and features of various services offered.
- Built relationships with customers to enhance loyalty and retention efforts.
- Collaborated with team members to address client inquiries and concerns promptly.
- Conducted market research to identify trends and customer preferences effectively.
Business Development Associate
DeVere Group Zambia
Lusaka, ZM
04.2022 - 09.2022
- Conducted market research to identify new business opportunities and trends.
- Assisted in developing strategic partnerships with local businesses and organizations.
- Prepared and delivered presentations to potential clients about financial services.
- Coordinated business development initiatives with cross-functional teams.
- Assisted in creating and maintaining client relationships through effective communication.
- Conducted market research to identify potential growth opportunities and trends.
- Supported the development of marketing materials and presentations for clients.
- Organized meetings and events to promote products and services effectively.
Business Development Coordinator
Entrepreneurs Development Circles
Lusaka, ZM
07.2021 - 03.2022
- Coordinated business development initiatives with cross-functional teams.
- Assisted in creating and maintaining client relationships through effective communication.
- Conducted market research to identify potential growth opportunities and trends.
- Supported the development of marketing materials and presentations for clients.
- Organized meetings and events to promote products and services effectively.
- Managed project timelines to ensure timely delivery of business proposals.
- Collaborated with sales teams to align strategies and enhance customer engagement.
Education
Bachelor of Arts - Economics
Mulungushi University
Kabwe , Zambia 08.2012 - 11.2018
Luanshya Girls Secondary School
LUANSHYA, Zambia Skills
- Cash handling
- Electronic toll collection
- Traffic monitoring
- Customer service
- Relationship management
- Market research
- Strategic planning
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Team building
- Presentation skills
- Money handling
- Records maintenance
- Vehicle classification
- Excellent communication skills
- Interpersonal communication skills
- Toll collection
- Assertiveness
- Multitasking proficiency
Languages
English
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Toll Collector
DBK Management Consulting Limited
01.2025 - Current
Sales Consultant
Lupiya
05.2023 - 10.2023
Business Development Associate
DeVere Group Zambia
04.2022 - 09.2022
Business Development Coordinator
Entrepreneurs Development Circles
07.2021 - 03.2022
Bachelor of Arts - Economics
Mulungushi University
08.2012 - 11.2018
Luanshya Girls Secondary School