TISA MTONGA
LUMWANA,LUMWANA
Overview
1
1
Certificate
10
10
years of professional experience
Work History
Human Resources Assistant
Jabu Technologies Zambia
Lusaka
04.2022 - Current
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
- Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Initialized background checks for potential new hires.
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
Human Resources Officer
260Brands
Lusaka
01.2021 - 04.2022
- Recruited, trained, screened and dismissed employees.
- Developed and enforced company policy and procedures relating to human resources activity.
- Hired, onboarded, trained, screened and released employees.
- Recruited, hired and developed personnel to align with company revenue objectives.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Hired, trained and motivated employees to meet company goals for revenue and profit.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Purchased items and took inventory regularly to maintain proper supply levels.
- Prevented staff shortages by ensuring ample team members were scheduled for each shift.
- Hired, trained and managed 50 employees.
- Oversaw soldier payroll and unit accounting.
- Performed quantitative analysis and analyzed job classifications, duties and compensation.
- Supervised officer and soldier evaluations.
- Alleviated staff shortages by ensuring appropriate numbers of employees were scheduled for each shift.
- Onboarded and trained more than 100 new employees per year.
Research Assistant
Population Council
Lusaka
08.2020 - 12.2020
- Responded to emails relating to research.
- Implemented quality control measures for research methodologies.
- Conducted qualitative and quantitative analysis on assigned data.
- Conducted surveys, interviews and experimental research to facilitate data analysis.
- Built and maintained professional relationships with internal stakeholders and external participants.
- Interacted and connected with diverse range of participants, both in person and by telephone.
- Entered data into computer databases and job-related software.
- Checked facts, proofread and edited research documents to confirm accuracy.
- Recording data precisely and managed source documentation.
- Monitored experiments and maintained detailed records of experiments and outcomes.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
Facilitator
Brandcom
Lusaka
12.2019 - 02.2020
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
- Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
- Promoted branding initiatives by planning and organizing events and new program rollouts.
Human Resources Assistant
Grandford refrigeration and Air-condition
Lusaka
01.2019 - 11.2019
- Implemented quality control measures for research methodologies.
- Conducted qualitative and quantitative analysis on assigned data.
- Summarized research data into tables, graphs and narratives.
- Reviewed print and online resources to gather information.
- Interacted and connected with diverse range of participants, both in person and by telephone.
- Maintained up-to-date patient information in clinical trial management system.
- Managed social media publications to spread awareness.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Developed and maintained training materials and benefits packets for new hires.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.
Research Assistant (Team Leader)
Mary’s Meals
Chipata
08.2016 - 06.2018
- Maintained up-to-date patient information in clinical trial management system.
- Researched data processing operations and monitored proof of concept with new processes.
- Ordered lab supplies, performed literature searches and provided general laboratory support.
- Checked facts, proofread and edited research documents to confirm accuracy.
- Trained new team members in sample storage processes and clinical research protocols.
- Responded to emails relating to research.
- Entered data into computer databases and job-related software.
- Built and maintained professional relationships with internal stakeholders and external participants.
- Explained study protocol to participants and scheduled interviews.
- Implemented audits and quality control of data collection, equipment maintenance and study protocol.
- Performed data entry tasks and utilized statistical analysis programs to find data trends.
- Conducted field studies and formulated research questions and hypotheses.
Education
Bachelor of Science - Social Work
African University
Lusaka 09.2024
Associate of Science - Human Resources Management
ZIHRM
Lusaka 07.2022
Associate of Arts - Business Administration
Athena Global Education
Oxford 06.2022
Associate of Science - Social Work
University of Zambia
Lusaka 08.2020
Skills
- Personnel records maintenance
- Affirmative Action compliance
- Assessing performance
- Organizational skills
- People skills
- Training & development
- Word processing
- Analytical
- First Aid/CPR
- Flexible schedule
- Team building
Languages
English
Proficient
C2
Zambian Sign Language
Beginner
A1
Nyanja
Beginner
A1
Bemba
Beginner
A1
Accomplishments
- Created highly effective new programs that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
Summary
Well-qualified Human Resource Personnel with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Certification
- Licensed Human Resource Officer -from 2021- to date
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
ZK540000/yr - ZK650000/yrTimeline
Human Resources Assistant
Jabu Technologies Zambia
04.2022 - Current
Human Resources Officer
260Brands
01.2021 - 04.2022
Research Assistant
Population Council
08.2020 - 12.2020
Facilitator
Brandcom
12.2019 - 02.2020
Human Resources Assistant
Grandford refrigeration and Air-condition
01.2019 - 11.2019
Research Assistant (Team Leader)
Mary’s Meals
08.2016 - 06.2018
Bachelor of Science - Social Work
African University
Associate of Science - Human Resources Management
ZIHRM
Associate of Arts - Business Administration
Athena Global Education
Associate of Science - Social Work
University of Zambia