TOBIAS CHIBENGA
Lusaka
Summary
- Hardworking Library Assistant offers skills in administrative and computer support. Helps keep library running well by proactively helping patrons and solving problems. Always ready to support staff with any need.
- Enthusiastic liberal arts professional, decisive leader and calm multi-tasker with background as an information manager. Driven to educate others and promote technology use in library settings. Accurately prioritizes tasks, maintains collections and locates hard-to-find materials. Organized library team member with administrative, customer service and catalog management expertise. Supports smooth library operations by accurately managing records and physical resources. Advanced user of database, software and digital catalog software.
- Goal-oriented Information and Research Coordinator dedicated to supporting patrons and staff with administrative needs. Knowledgeable about books, periodicals and other materials common to libraries and processes for handling each. Compassionate and analytical in helping resolve diverse problems. Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues.
- Motivated Teacher dedicated to learner's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values. Enthusiastic Teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Creates, monitors and sustains disciplined school culture of high academic and behavioral standards.
- High-energy Teacher with solid background educating students. Maintains organized and disciplined classroom environments devoted to student learning. Caring and compassionate in addressing individual student needs and promoting positive educational experiences.
- Seasoned Researcher proficient in analysis and data modeling. Highly efficient, accurate and analytical professional successful at designing and implementing study parameters.
- Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
- Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
- Hardworking data entry Management Coordinator experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
- Analytical IT personnel skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in many computer software programs with passion for utilizing excellent communication to foster company rapport.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ASSISTANT LIBRARIAN
ZIMBA MISSION COLLEGE OF NURSING & MIDWIFERY
Zimba
01.2021 - Current
- Library automation, library Security Systems and Cataloging Solutions;.
- Collecting and cataloging library resources including books, films, and publications;
- Helping users locate information course materials and references reading materials.
- Maintaining library records and ensuring they are up to date
- Performing regular audits of the information and inventory on file.
- Educating patrons on how to properly search for information using the library databases.
- Managing budgeting, planning, and user activities.
- Overseeing the check-out process for books and other resource materials.
- Clarifying the use of library amenities and providing information about library policies.
- Ensuring the library meets the needs of precise groups of its users; Provide in-depth bibliographical instruction to users, on-site and on-line; Prepare reports such as library statistics when needed.
- User guidance in information and teaching on academic research writing to the students and staff.
Library and Information Assistant
ZIMBA MISSION COLLEGE OF NURSING AND MIDWIFERY
Zimba
10.2020 - Current
- Assisted patrons with locating library materials and resources.
- Processed new acquisitions such as books, periodicals, videos and DVDs. into the library's computer system.
- Maintained circulation records including issuing library cards to patrons.
- Provided reference services to patrons by answering questions and offering assistance in the use of library catalogs, databases, and indexes.
- Organized and shelved books, magazines, newspapers, audiovisual materials, and other items according to established procedures.
- Updated patron accounts with current contact information and borrowing history.
- Created displays of recommended reading materials for various age levels or interests.
- Compiled bibliographies on a variety of topics using print sources as well as online databases.
- Prepared reports on circulation statistics and usage patterns of library materials.
- Performed clerical duties such as filing documents and photocopying materials.
- Developed instructional programs related to research techniques and information literacy skills for school-age children and adults alike.
- Operated audio visual equipment during presentations at the library.
- Served as an intermediary between patrons needing help with technology applications like word processing or internet searches.
- Managed inventory control processes related to ordering supplies needed for daily operations.
- Returned books to circulation by placing on proper shelves.
- Answered patrons' questions and assisted in finding materials requested.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Maintained accurate library records for inventory of periodicals and books.
- Developed strong understanding of cataloging books and other materials through various methods.
- Designed or maintained library websites and online catalogs.
- Inspected returned books for condition and due-date status and computed fines.
- Kept watchful eye on front desk to encourage protected library environment.
- Classified and catalogued items according to content and purpose.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Entered and updated patrons' records on computers.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
INFORMATION AND RESEARCH COORDINATOR
ZIMBA MISSION COLLEGE OF NURSING & MIDWIFERY
Zimba
09.2020 - Current
- Undertaking effectively the indexing of files in order to facilitate efficient and effective storage and retrieval of information;
- Undertaking effectively classification of correspondence in order to facilitate filing and organized access to information;
- Supervises and undertakes effectively the provision of library information services in order to provide easy access to information;
- Supervises timely receipt and distribution of correspondence in order to facilitate easy flow of information; Supervises and undertakes timely the sorting and weeding of documents and records in order to identify those for disposal and archiving;
- Undertakes effectively the securing of records in order to prevent unauthorized access and destruction;
- Supervises and undertakes timely development of work plans and implementation of the Annual Performance Appraisal System (APAS) in order to enhance performance.
- Organized and facilitated focus groups with study participants to collect qualitative data.
- Analyzed quantitative survey data using statistical software programs such as SPSS or STATA.
- Provided support to field staff during data collection activities, including training on proper data entry procedures.
- Participated in weekly team meetings to discuss progress on current projects and plan future initiatives.
- Created detailed tracking systems to monitor subject recruitment rates and completion rates of surveys and interviews.
- Maintained accurate records of all documents related to the research process, including application forms, interview notes, survey results.
- Organized conferences and workshops related to the research topic for professionals in the field.
- Conducted literature reviews to identify key studies relevant to research project objectives.
- Developed study protocols and data collection tools, ensuring compliance with regulatory standards.
- Detailed results and conclusions in professionally-prepared documents, reports and presentations.
- Developed protocols, prepared equipment and purchased materials to coordinate administrative functions in support of planned studies.
- Organized, analyzed and modeled study data.
- Collaborated with other research teams to share resources, coordinate efforts, and ensure quality control across multiple projects.
ASSISTANT LIBRARIAN
ST. BONAVENTURE UNIVERSITY
Lusaka
05.2020 - 10.2020
- Digital file searching and retrieval; Cataloging using KOHA Cataloging system; Records indexing and classification.
- Data entry and processing; Records Registration, allocation and Appraisal.
- Charging and discharging of information material.
- Conducted research to locate requested information for patrons.
- Processed cataloging requests, including inputting title, author, subject headings, and other pertinent data into computerized systems.
- Provided assistance to patrons using library equipment such as computers and printers.
- Organized library collections by sorting books according to Dewey Decimal System classifications.
- Shelved returned books in appropriate locations following established procedures.
- Conducted inventory checks of physical collections on a regular basis.
- Updated customer accounts when necessary by making changes to contact information or membership status.
- Compiled and maintained circulation, material and equipment records.
- Answered routine inquiries and referred patrons to librarians.
INFORMATION MANAGEMENT SUPPORT STAFF (INTERNSHIP)
UNITED NATIONS INFORMATION CENTRE LUSAKA
Lusaka
04.2019 - 12.2019
- Participate in the Implementation of record disposal schedule to ensure the obsolete records are disposed in an organized manner that causes minimal disruptions to the operations of the section.
- Prepares documents when required to assist implement the section work plan.
- Prepare section reports on request to support the Information officer communicate on the challenges in the section for the development and implementation of solutions to the challenges identified.
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Collaborated with team members to create a comprehensive social media strategy.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Proofread documents before submitting them for review.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Organized information from multiple sources into accessible formats for easy retrieval.
- Attended conferences and trade shows related to the organization's field of expertise.
- Researched and analyzed global political issues, such as human rights, international law, and economic development.
- Edited written documents, such as reports and memos, for accuracy and clarity prior to submission.
- Helping in organizing events, such as fundraisers, conferences, seminars, and workshops aimed at raising awareness of global topics.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted patrons with locating library materials and resources.
- Provided reference services to patrons by answering questions and offering assistance in the use of library catalogs, databases, and indexes.
- Organized and shelved books, magazines, newspapers, audiovisual materials, and other items according to established procedures.
- Compiled bibliographies on a variety of topics using print sources as well as online databases.
KYC ANALYST AND CUSTOMER SERVICE REPRESENTATIVE
AIRTEL ZAMBIA
Lusaka
08.2015 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Verified customer identity using public records, databases, and other resources.
- Updated client profiles with relevant KYC information.
- Developed processes and procedures for improved AML and KYC compliance operations.
- Coordinated with internal departments to resolve discrepancies in customer data.
- Maintained accurate records of all KYC documentation and analysis results.
- Participated in regular training sessions to stay up-to-date on industry trends.
- Liaised with my supervisors to receive feedback on customer satisfaction and provide guidance on achieving KYC objectives.
- Monitored and maintained compliance with internal controls and government regulations.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Navigated through computer systems to review information and respond appropriately to callers.
- Updated databases with new and modified customer data.
Direct Sales Representative
SPRINT TELECOMMUNICATION LIMITED COMPANY
Lusaka
01.2014 - 07.2015
- Developed and implemented sales strategies to increase customer base.
- Conducted market research and identified potential customers for products.
- Attended trade shows, conferences, and industry events to promote products.
- Provided product demonstrations to potential customers.
- Maintained up-to-date knowledge of company's products and services.
- Responded promptly to customer inquiries and requests for information.
- Resolved customer complaints in a timely manner.
- Created reports detailing sales progress, customer feedback, and marketing trends.
- Analyzed sales data from past campaigns to identify areas needing improvement.
- Planned and executed field visits to meet with existing customers and generate new business opportunities.
- Generated leads through cold calling techniques.
- Identified target markets for direct sales campaigns.
- Participated in team meetings to discuss strategies for achieving goals.
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Provided training sessions for new employees on direct sales techniques.
- Visited potential and current customers at personal and business locations to promote products.
- Demonstrated product features to align with customer needs.
- Sold products and services in field for the company.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Posed as models for advertising, artistic creation and display of goods.
Education
GED -
EVELYN HONE COLLEGE
LUSAKA, ZAMBIA01-2014
DIP., Library and Information Science -
Evelyn Hone College of Applied Health Sciences, Commerce and Technology with The University of Zambia
Secondary Teacher’s Diploma -
Evelyn Hone College of Applied Health Sciences, Arts, Technology and Commerce
Skills
- Circulation management
- Description and arranging of record and coordinating information activities tasks
- Good knowledge of records management operational activities
- Collection Development and Acquisition Process
- Document Classification and Description
- Conducting Needs Assessments and information research
- Sorting, binding and scanning, data capture, compilation and analysis
- Extensive knowledge of Excel, spread sheet, Microsoft window server, desktop server hardware and other computer hardware and software programs
- Able to source, repackage and disseminate information materials
- Extensive experience in variety of Records and library Management software and Application Packages such as KOHA, LIBERTY, ASTRIA, file maker Word and Excel
- Records filling and index to ensure ease retrieval and tracking
- Electronic Records Management
- Teaching with a different professional teaching methods and techniques to any given audience
- Records Management
- Social Media Promotion
- Research proficiency
- Digital Archiving
- Budget Administration
- Library Instruction
- Processes and procedures
- Library Services
- Telephone Etiquette
- Patron Registration
- Reading programs
- Literary knowledge
- Computer Assistance
- Material Shelving
- Cataloging of materials
- Skilled researcher
- Materials Management
- Collection management
- Administrative Support
- Literacy promotion
- Research assistance
- Database Management
- Social Media Management
- Customer Relationship Management
- Staff Supervision
- Display Creation
- Campaign Management
- Branding
- Creative Direction
- Information Gathering
- Internal Communications
- Press Release Writing
- Communications management
- Speech Writing
- Media Relations
- InDesign experience
- Motivated Team Player
- Promotional Campaigns
- Exceptional multi-tasker
- Exceptional writer
- Executive-Level Presentations
- Project Management
- Application installations
- Information Security
- Mobile Device Management
- Inventory Control Systems
- Software updating
- Software configuration
- Virtualization Technologies
- Troubleshooting and diagnostics
- User Training
- Device Installation
- Call Management
- Customer Service
- Account Administration
- Documentation Development
- System Maintenance
- Excellent Communication
- Teamwork and Collaboration
NRC
195930/77/1
Personal Information
- Date of Birth: 05/28/90
- Gender: Male
- Nationality: Zambian
- Marital Status: Married
- Religion: Christianity
References
- Mrs. W N. Sibajene (Librarian), Evelyn Hone College, P.O Box 30029, Church Road, Lusaka, 0973577211
- Ms. Tembo Tizza. (Principal Tutor), Zimba Mission College of Nursing, P.O Box 50, Zimba, 0973249097/0966376451
- Mr. Maseko Mark, National Information Officer, ANEX House, Rhodes Park, Lusaka, 0955767062
- Mr. Chintingiza Samuel, Senior Lecturer - Administration, Livingstone College of Nursing, Livingstone, 0975107815
Certification
- Certified and licensed Information manager and teacher
- IT Officer
- Motor Vehicle Driver
Accomplishments
- Received an award on Research and writing skills
- Poetry writer
- Public Speaker
- Exceptional Communicator
- Team Lead
- Event Organiser
Languages
Chitonga, Ichibemba, Chinyanja
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1
Kaonde
Intermediate (B1)
B1
Lenje
Advanced (C1)
C1
Lamba
Elementary (A2)
A2
Tumbuka
Elementary (A2)
A2
Affiliations
Gardening
Crop Farming
Animal Farming
Community interaction and engagement
ICT discoveries
Public speaking
Information Management
Community Project management
UNITED NATIONS
- Participated in the UN events organised by UNDP, UNIC, ENESCO
References
References available upon request.
Timeline
ASSISTANT LIBRARIAN
ZIMBA MISSION COLLEGE OF NURSING & MIDWIFERY
01.2021 - Current
Library and Information Assistant
ZIMBA MISSION COLLEGE OF NURSING AND MIDWIFERY
10.2020 - Current
INFORMATION AND RESEARCH COORDINATOR
ZIMBA MISSION COLLEGE OF NURSING & MIDWIFERY
09.2020 - Current
ASSISTANT LIBRARIAN
ST. BONAVENTURE UNIVERSITY
05.2020 - 10.2020
INFORMATION MANAGEMENT SUPPORT STAFF (INTERNSHIP)
UNITED NATIONS INFORMATION CENTRE LUSAKA
04.2019 - 12.2019
KYC ANALYST AND CUSTOMER SERVICE REPRESENTATIVE
AIRTEL ZAMBIA
08.2015 - 03.2018
Direct Sales Representative
SPRINT TELECOMMUNICATION LIMITED COMPANY
01.2014 - 07.2015
GED -
EVELYN HONE COLLEGE
DIP., Library and Information Science -
Evelyn Hone College of Applied Health Sciences, Commerce and Technology with The University of Zambia
Secondary Teacher’s Diploma -
Evelyn Hone College of Applied Health Sciences, Arts, Technology and Commerce
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