Accomplished Cybersecurity and ICT Professional with a strong background in risk management, business continuity management, systems implementation, and technical support within the financial services sector. Skilled in identifying and mitigating technology and operational risks, implementing cybersecurity frameworks, and enhancing control environments to safeguard critical assets. Proficient in SIEM tools, EDR, and corporate network design, with hands-on experience in router, switch, and access point configurations. Adept at bridging the gap between technical teams and business stakeholders, aligning with ISO 27001, ISO 22301 and other industry best practices, able to drive digital resilience through vulnerability management, incident response and continuous improvement. Known for clear communication, leadership, and fostering collaborative environments.
ADDITIONAL TASKS
□ Prepared and updated the HCP list for all installed clients across Zambia and shares reports with customers and stakeholders
□ Managed and reviewed weekly reports for colleagues in my department
□ Facilitated internal office meetings, announcements and any other business
□ Updated and shared monthly service provider reports: i.e non-compliant system users needing attention and re-training
□ Monitored competitor systems on the market and ensured top notch delivery in customer service
□ Conversant with excel management report writing skills using pivot tables and graphs
□ Able to use system - Sage 300 People to do a self-appraisal and submit for performance review
□ Distributed newly installed facilities running on the Medismart system to colleagues for technical support (Service provider allocation and distribution)
SKILLS
SOFT SKILLS
1. Mr. Kabwe Kandeke, Head Operational Risk Dept, Access Bank Zambia Limited,
Head Office Access House Corner of Church Road and Nasser Road, Ridgeway Lusaka,
+260977845193, kabwe.kandeke@accessbankplc.com
2. Mr. Joseph Wahome, Country Manager, Smart Applications International Limited Zambia,
P.O Box 31355, A501 Northgate Gardens, NAPSA Complex, Lusaka, Zambia,
+260 96 6752047, joseph.wahome@smartapplicationsgroup.com
3. Mr. Abraham Maane, ICT Technical Operations, Smart Applications International Limited Zambia, P.O Box 31355, A501 Northgate Gardens, NAPSA Complex, Lusaka, Zambia, +260972058588, +260760538598, maaneabraham@gmail.com
4. Mr Jonathan Zulu, ICT Head of Department, Zambia Center For Accountancy Studies (ZCAS) University, Box 35243 Off Dedan Kimathi Road, Lusaka, Zambia, +260975140019, jzulu@zcas.edu.zm
5. Mr Gideon Mwanza, Senior IT Lecturer/Cisco Instructor, Zambia Center For Accountancy Studies (ZCAS) University, Box 35243 Off Dedan Kimathi Road, Lusaka, Zambia, +260964622644, gmwanza@zcas.edu.zm
6. Mr Longa, Director Wheels Tyres Services, Wheels Tyres Services Ltd, P.O Box 37079, Lusaka, Zambia, +260 977 405 920
7. Mr Mathews Benny Lilumba, Department of Security, Zambia Sugar Plc Head Office, P.O Box 670240, Mazabuka, Zambia, +260 976 869 208