TOWELA CHAWINGA
Lusaka
Summary
Adept at managing financial transactions and customer service, I leveraged my expertise in privacy compliance and effective team collaboration at Atlasmara Bank. Demonstrated exceptional ability in handling high-volume transactions and maintaining operational integrity, enhancing customer satisfaction and operational efficiency. Proven track record in improving service delivery by implementing strategic process improvements.
Overview
9
9
years of professional experience
Work History
Bank Teller and Clearing
Atlasmara Bank
01.2016 - 05.2021
- Truncated cheques ensuring balance in clearing and suspense accounts.
- Handled internal and external fund transfers via SWIFT, DDACC, and RTGS systems.
- Facilitated daily collection of revenue through over-the-counter and statement charges.
- Handled cash, transfer, and clearing deposits across local and foreign transactions in adherence to banking standards.
- Maintained secure custody of coins and notes from vault and customers.
- Verified identity of withdrawal voucher holder via signature examination.
- Examined vouchers and financial instruments prior to processing.
- Processed payments effectively following banking standards.
- Ensured accurate verification of cash deposits conducted in depositor's presence.
- Maintained secure custody of bank keys and official stamps.
- Demonstrated integrity, accountability, and responsibility in professional transactions.
- Maintained strict confidentiality and upheld secrecy.
- Facilitated sales of bank products and services.
- Ensured accuracy by reading all distributed memos.
- Ensured compliance with Anti-money Laundering policies.
- Conducted daily and monthly balancing of clearing accounts.
Customer Service and ATM Custodian
Atlasmara Bank
Lusaka
01.2015 - 01.2016
- Managed customer interactions to provide exceptional service.
- Drove efforts to attract new customers and boost deposit levels.
- Handled incoming customer complaints efficiently.
- Enhanced customer engagement by offering tailored financial advice.
- Managed ordering and replenishment of ATM cash.
- Handled preparation and posting of journal entries concerning vault-ordered cash.
- Oversaw daily management of ATM totals.
- Maintained optimal ATM uptime consistently.
- Managed currency distribution for efficient ATM replenishment.
- Handled daily reconciliation of ATM transactions.
Bank Teller
Finance Bank Zambia
01.2013 - 12.2014
- Processed cash transactions efficiently.
- Ensure accuracy of cash verification.
- Processed payments upon identification.
- Conduct end-of-day cash balancing.
Clerk
Finance Bank Zambia
01.2012 - 01.2013
- Handled account opening processes at the branch.
- Managed inquiries from clients effectively.
- Organized and updated filing systems to ensure accurate information retrieval.
- Issued cheque books to clients promptly.
- Ensured accurate filing of communication, correspondence and related documentation.
- Ensured timely delivery of returns to appropriate parties.
- Transmitted electronic communications.
- Maintained accurate records of customer transactions.
- Addressed and managed customer concerns swiftly.
- Secured fresh deposits through targeted market outreach.
- Performed additional tasks as required.
Education
DIPLOMA IN BANKING AND FINANCE -
Zambia centre for Accountancy Studies
01.2017
CERTIFICATE IN BANKING AND FINANCE -
Zambia centre for Accountancy Studies
01.2009
GENERAL GRADE 12 CERTIFICATE -
IBEX HILL SCHOOL LIMITED
12-2006
Skills
- Transparency in Communication
- Steadfast Commitment
- Effective Under Pressure
- Privacy Compliance
- Collaborative Team Member
- Efficient Knowledge Absorption
- Effective Team Collaboration
Personal Information
- Date of Birth: 01/17/89
- Gender: Female
- Nationality: Zambian
- Marital Status: Married
- Religion: Christian
References
- Ms. Fiona Sondashi, Senior Administrative Officer The Judiciary of Zambia, Fiona.Sondashi@judiciaryzambia.com, 0977917319
- Mrs. Nalishebo Chibatabata, Branch Manager, Atlasmara Bank, P.O Box 37102, 0962-902553, nlindunda@bancabc.co.zm
- Mrs. Alice Mwanza, Branch Operations Officer, Atlasmara Bank, P.O Box 37102, 0977536939, alicemwanza@bancabc.co.zm
Training
- 2012, Customer Service - The Dotted Line
- 2015, Anti Money Laundering
- 2015, Fire Prevention Technology
Nrc
134679/10/1
Personalattributesandskills
- Honest
- Dependable
- Ability to work under pressure
- Confidentiality
- Team player
- Quick learner
- Team work
Timeline
Bank Teller and Clearing
Atlasmara Bank
01.2016 - 05.2021
Customer Service and ATM Custodian
Atlasmara Bank
01.2015 - 01.2016
Bank Teller
Finance Bank Zambia
01.2013 - 12.2014
Clerk
Finance Bank Zambia
01.2012 - 01.2013
DIPLOMA IN BANKING AND FINANCE -
Zambia centre for Accountancy Studies
CERTIFICATE IN BANKING AND FINANCE -
Zambia centre for Accountancy Studies
GENERAL GRADE 12 CERTIFICATE -
IBEX HILL SCHOOL LIMITED
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